Helen Smyth

· Responsible for completing high quality and accurate online listings. Researching and listing donated items whilst working to daily targets via eBay and shopiago platforms. Fully qualified PAT tested.

holiday Lettings, 03/2021 - Current

self-employed, Salford, Lancs

• Met and greeted guests at the site.

• Ensured guests received an excellent first impression by providing a warm and friendly welcome to them when entering the resort.

• Stayed updated on local events, attractions, and tourist hotspots to provide updated information to guests.

• Effectively handled and managed guest complaints, resolving them promptly to maintain guest satisfaction.

• Ensured enjoyable customer experiences on their holiday by going the extra mile to accommodate needs.

• keeping the website up to date, with photographs reviews and prices.

• taking payment for holidays

organizing cleaning and maintenance keeping up a five-star review.

Bar Staff Member, 04/1995 - 05/2012

Joseph Holts, Salford, Lancs

• Mixed drinks and served wine, beer, and non-alcoholic beverages for multiple guests simultaneously.

• Processed cash, credit card and voucher payments using POS terminals.

• Monitored supply levels and generated purchase orders to replenish and maintain bar inventory.

• Influenced customer decision-making by applying upselling and cross-selling techniques to augment customers' orders.

• Maintained brand image by maintaining a neat personal appearance.

• Demonstrated friendly and approachable bar service, proactively anticipating customers' needs to provide apersonalised experience.

• Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.

• Worked well within cohesive team to create friendly atmosphere customers enjoyed.

Ward clerk, 05/2003 - 08/2009

Salford Royal NHS Foundation Trust, Salford, Lancs

• Managed patient communications by answering phones and corresponding through email.

• Operated and maintained various office machinery such as printers, fax machines and photocopiers to keep the office running smoothly.

• Kept ward operations running smoothly and efficiently by implementing procedure and policy improvements.

• Coordinated communications between various departments to schedule meetings and inform the management on critical matters.

• Analysed data for accuracy before inputting into the system.

• Safeguarded sensitive and confidential data in compliance with security best practices.

• Booked and coordinated equipment maintenance to meet operational needs.

• Answered phones and performed clerical office functions to address queries, concerns and issues, escalating complaints to management.

• Responded promptly to incoming phone calls and emails for prompt, professional correspondence.

• Managed information on company databases for different organisational activities to track history and safeguard accurate information.

• Assembled and organised facts, data, and information on programmes as background intel for meetings, briefings, and reports.

• Supported staff with clerical tasks for well-maintained office administration.

• Made copies, faxed, and handled incoming and outgoing correspondence to promote smooth communications.

• Maintained organised filing systems, staff calendars and pending tasks, sorting incoming items for action and prioritising essential projects.

• Liaised with other departments for seamless operations within the ward.
• Responded promptly to phone and email inquiries.
• Maintained patient records for smooth hospital functioning.
• Increased efficiency of ward operations with meticulous record keeping.