Helen Smith

Production coordinator in 2011, Assistant Development Manager in 2019 and Production Manager in 2022, 2024 Co-lead of Frostbite Global Admin Team, 2024 Part-time PGM General Physics Team

• Oversee successful delivery of key projects, ensuring adherence to established timelines and budgets.
• Implemented Agile methodologies in project management, enhanced productivity.
• Allocated work and monitored progress against aims, timeframes and budgets.
• Organise financial and operational data to help with yearly budgeting and planning.
• Devised operational policies for regulatory compliance and best practices adherence.
• Conducted team meetings to streamline workflow, improved communication among teams.
• Established effective communication channels, fostering strong relationships amongst cross-functional teams.
• Collaborated with stakeholders for effective project scope definition.
• Encouraged innovative team thinking, fostered an environment of growth and development.
• Coordinated hiring, recruitment and training strategies to build successful administrative team.
• Led and managed administrative staff to maintain smooth daily operations.

Started family business with developed business plan, securing funding and registering the business.

• Oversaw financial operations for fiscal control and profitability.
• Delivered high-quality services by maintaining customer focus at all times.
• Managed crisis situations with strategic planning.
• Fostered partnerships to expand business opportunities.

Effectively oversaw comprehensive operations and performance of a range of hotels, from 3-star to 5-star establishments.

• Managed all hotel operations, ensuring high-quality service delivery for over 300 guests.
• Led team of 30 to ensure smooth management of day-to-day operations and uphold brand service standards.
• Identified and resolved operational issues impacting productivity, performance or profitability.
• Ensured compliance with health and safety regulations for guest wellbeing.
• Conducted performance appraisals to motivate staff growth and improvement.
• Recruited, trained, and supervised staff for improved performance.
• Maximised occupancy rates by optimising reservation and housekeeping processes.