Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic
Helen Silavant

Helen Silavant

Ruislip,Greater London

Summary

Enthusiastic and self-motivated individual who embraces new challenges, and enjoys meeting and working with new people.

Excel in a busy and deadline driven environment, maintaining strong attention to detail and organisational skills.

Passionate about the workplace and colleague experience.

Overview

30
30
years of professional experience
1
1
Certification

Work history

Senior Workplace Operations Specialist

Ripple Markets UK Limited
London
02.2024 - Current
  • Office Management of 18,000 Sq Ft office space, across two floors.
  • Created programme of weekly in-office events, for London office, driving office engagement.
  • Lead office refresh projects in Dublin and Lausanne offices.
  • Maintaining and strengthening relationships with external suppliers and service providers.
  • Managing Workplace budgets and invoicing for London office.
  • Activating 4 - 6 in-office catered lunches monthly, and sourcing vendors.
  • Designing office signage.
  • Supporting Ripple Social Impact programme.
  • Managing office PPM visits and repairs.
  • Overseeing cleaning/housekeeping contractors.
  • Providing Workplace support to offices in Reykjavik and Dublin.
  • Partnering with Leaders and Key Stakeholders to implement their requirements.
  • Hiring, onboarding and training of Workplace Ops Specialist for Switzerland office.
  • Supporting and developing Workplace Ops Specialist in Switzerland and Singapore offices.
  • Working with the Communications team to deliver internal events, and information through internal comms.

Workplace Operations Coordinator

Ripple Markets UK Limited
London
05.2022 - 02.2024
  • Office Management of 18,000 Sq Ft office space, across two floors.
  • Provided Workplace support to offices in Reykjavik, Dublin and Lausanne.
  • Introduced office activations to enhance and improve the workplace experience.
  • Produced Workplace Handbook for London Office Workplace.
  • Maintained and strengthening relationships with external suppliers.
  • Sourced and onboarded vendors for office lunch programmes.
  • Sourced and onboarded vendors for office Wellness programmes in London, Reykjavik and Geneva offices.
  • Produced budget for annual Workplace spend.
  • Sourced office furniture for refresh projects.
  • Worked with the Communications team to deliver internal events, and information through internal comms.
  • Leading comms for the London Office Slack channel.
  • Activated 4 - 6 in-office catered lunches monthly.
  • Supported all 7 ERG's with in-office events, themes lunches and office decor.
  • Worked closely with IT, AV and Security teams on office events, onboarding/offboarding and office maintenance.

Workplace Coordinator

IHG Hotels & Resorts
Denham, Buckinghamshire
08.2021 - 05.2022
  • Assisted in office management of 98,000 Sq Ft office building, for IHG UK HQ.
  • Part of the project team for full building restack ahead of return to office and introduction of hybrid working.
  • Provided solutions for post-Covid office working practises.
  • Continually strived to enhance and improve the workplace experience.
  • Worked daily with in-house catering team to maintain food and beverage standards, and changes to requirements.
  • Supported the Facilities Manager and Head of UK Workplace.
  • Compiled a full directory of SOPs for the Workplace Team.
  • Maintained and strengthened relationships with external suppliers.
  • Produced budget and cost analysis for the ordering of office supplies.
  • Worked with the Communications team to deliver information through internal comms.
  • Managed the Internal MS Teams page for Head Office Comms.
  • Treasurer and Co-Chair for the Sports and Social Committee, leading events such as the IHG Children's Christmas Party and Queens Jubilee Celebration.
  • Providing internal event support for ERG's.

Corporate Facilities Assistant

IHG Hotels & Resorts
Denham, Buckinghamshire
11.2018 - 07.2021
  • Assisted the project management team during large scale office refresh, across 4 story building.
  • Attended weekly project meetings with contractors and stakeholders during the office refresh.
  • Assisted in coordinating the seating and reallocation of approx. 400 employees across 4 floors during the office refresh.
  • Liaised with on-site M&E engineers, reporting maintenance issues, raising tickets on client portal.
  • Worked with the reception, security and post room teams to develop and improve their processes.
  • Coordinated the recruitment and training of Fire Wardens and First Aiders.
  • Worked with the on-site catering team to deliver internal events and out sales.
  • Maintained and strengthened relationships with external suppliers.
  • Produced budgets for, and ordering of office supplies and corporate gifts.
  • Reviewed and improved spending for office goods and services.
  • Worked with the Communications team to deliver information through internal comms.

Career break

Full time parenting
10.2016 - 10.2018

Corporate Hospitality and Sponsorship Executive

Pricewaterhousecoopers
London
12.2015 - 10.2016
  • Co-ordinated a range of hospitality events from 40 - 100 people, within private areas at high profile sporting events and venues including Wimbledon, Goodwood Festival of Speed, Kia Oval and Lords.
  • Managed memberships and delivered events for approx. 150 people at venues including The Old Vic theatre, The Almeida Theatre and The National Gallery.
  • Managed projects within the sponsorship programme to ensure each sponsorship is utilised, including the London Symphony Orchestra at the Barbican.
  • Conducted post-event analysis and reported on ROI and client feedback.
  • Arranged networking lunches and dinners, hosted by the Chairman.
  • Liaised with internal and external clients to set the objectives for each event, and execute within agreed budgets.
  • Maintained and strengthened relationships with external suppliers.
  • Attended hospitality events, greeting the clients and PwC Partner hosts, and overseeing the running of the event.
  • Attended food tastings, site visits and supplier meetings prior to events.
  • Executed all aspects of the pre-event administration from application process, the allocation of tickets, the invitation process and sending tickets.
  • Managed internal communications providing information on corporate hospitality to the firm.

Account Director

Keith Prowse - Compass Group
Uxbridge, Hillingdon
09.2009 - 09.2015
  • Managed a portfolio of clients with a value of £2,000,000 per annum.
  • Built and maintained relationships with key customers within Events teams and central Marketing departments.
  • Handled a high volume of enquiries, by both telephone and email, on a daily basis ensuring service levels were exceeded.
  • Proactively searched and identified new revenue streams within accounts.
  • Provided information and advice on events after establishing clients requirements.
  • Worked closely with customers to create a programme of events in order to maximise budgets and implement a strategic approach to client entertaining.
  • Delivered quarterly review meetings, providing industry updates and financial data.
  • Responsible for improving customised websites, working closely with IT teams to create and schedule development projects.
  • Negotiated supplier contracts by liaising with clients' procurement departments.
  • Managed assets for a number of clients at a major London event venue.
  • On day event management, client hosting and entertaining.
  • Attended venue visits, tastings and event planning meetings.

Corporate Sales Executive

Compass Group UK & Ireland
Uxbridge, Hillingdon
11.2000 - 09.2009
  • Managed a portfolio of accounts totalling £900,000 in sales revenue per annum.
  • Built rapport with new and existing customers to boost client retention.
  • Increased new business through strategic networking and cold calling.
  • Established customer purchasing needs, offering personalised guidance with product and selection.
  • Reactivated lapsed accounts.
  • On day event management, hosting and entertaining.


Sales Executive

DHL International
Hounslow
11.1999 - 07.2000
  • Managed client relationships from early stages of sales process, through to post-sales.
  • Built long-term relationships with customers and generated referrals from existing clients.
  • Achieved and exceeded sales targets in line with client growth across all products and services.
  • Generated new leads and opportunities to maximise revenue.

Sales Administrator

Warner Howard Group
Stanmore, Harrow
03.1996 - 11.1999
  • Provided full administrative support to a large team of Field Sales Managers based across the UK.
  • Processed all Sales and Rental agreements for the Hygiene division.
  • Managed all sales enquiries and qualified leads for Field Sales Managers.
  • Handled customer queries on a daily basis.
  • Supplied sales information and pricing to electrical wholesalers.

Office Junior

Warner Howard Group
Stanmore, Harrow
10.1995 - 03.1996
  • Managed sales enquiries and qualified leads for Field Sales Managers.
  • Provided administrative support to the Sales Department.
  • Covered reception area by greeting visitors and responding to telephone and in-person requests for information.

Education

GCSEs - Maths, English, Science, Music, Art, German

Rooks Heath High School
Harrow

NVQ Level 2 - Principles of Business and Administration

IAO

NVQ Level 3 - Safety for Managers

NCRQ

Skills

  • Relationship building
  • Vendor management
  • Event management
  • Training and developing peers
  • G-Suite
  • Microsoft Office
  • Canva

Affiliations

  • Running, Music, Family

Accomplishments

    London Marathon Finisher 2024

Certification

Food Safety & Hygiene - Level 1


DSE Workstation Assessor

Timeline

Senior Workplace Operations Specialist

Ripple Markets UK Limited
02.2024 - Current

Workplace Operations Coordinator

Ripple Markets UK Limited
05.2022 - 02.2024

Workplace Coordinator

IHG Hotels & Resorts
08.2021 - 05.2022

Corporate Facilities Assistant

IHG Hotels & Resorts
11.2018 - 07.2021

Career break

Full time parenting
10.2016 - 10.2018

Corporate Hospitality and Sponsorship Executive

Pricewaterhousecoopers
12.2015 - 10.2016

Account Director

Keith Prowse - Compass Group
09.2009 - 09.2015

Corporate Sales Executive

Compass Group UK & Ireland
11.2000 - 09.2009

Sales Executive

DHL International
11.1999 - 07.2000

Sales Administrator

Warner Howard Group
03.1996 - 11.1999

Office Junior

Warner Howard Group
10.1995 - 03.1996

GCSEs - Maths, English, Science, Music, Art, German

Rooks Heath High School

NVQ Level 2 - Principles of Business and Administration

IAO

NVQ Level 3 - Safety for Managers

NCRQ

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Helen Silavant