Helen Shea
Andover,Hampshire
Summary
Experienced Administrator with extensive and varied skill set gained in the NHS and The Armed Forces. Extensive customer service skills, both telephone and face to face. Hard working individual and team player. Practised in multi tasking and problem solving. Looking forward to new experiences and challenges.
Overview
44
44
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor
HHFT-Andover Hospital
Andover, Hampshire
1989.12 - 2025.06
- Responsible for day to day operations of Medical Records Department which provided clinics for visiting clinicians.
- Management of personal admin for up to 26 staff, including appraisals, monthly one to ones and sickness absence.
- Encouraged open dialogue amongst team for departmental processes.
- Managed co-ordination between sub departments to ensure smooth running and delivery of outpatient clinics.
- Responsible for training of staff on relevant I.T. systems.
- Department rep for Health and Safety and Fire Safety.
- Involved with recruitment and training of new staff.
- Customer service experience with patients, mainly telephone but some face to face, dealing with various queries, including appointments and test results.
Staff Clerk
Her Majesties Armed Forces
Northern Ireland and Germany
1983.10 - 1989.10
- Clerical support during exercises.
- Co-ordinating leave and travel for soldiers and their families.
- Running a Garrison Post Office.
- Control of classified documents
- Supporting SNCO's in a garrison orderly room. .
Shop Assistant
Sperrings Newsagents
Andover, Hampshire
1981.06 - 1984.06
- Handled queries regarding products, providing detailed information as necessary.
- Control of magazine and newspaper section.
- Covering for other staff on the cash register.
- Helping to maintain a clean and safe environment for customers.
Education
Winton Comprehnsive
Andover, Hampshire 1976.09 - 1981.06
Skills
- RSA II Typing
Affiliations
- Needlecraft, reading, tropical fish (beginner)
References
References available upon request.
Timeline
Supervisor
HHFT-Andover Hospital
1989.12 - 2025.06
Staff Clerk
Her Majesties Armed Forces
1983.10 - 1989.10
Shop Assistant
Sperrings Newsagents
1981.06 - 1984.06
Winton Comprehnsive
1976.09 - 1981.06