Helen Rowley

I work well as a part of the paediatric secretary team, supporting and covering when needed. But I also work well on my own as I have two consultants who I am responsible for, organising their clinics and arranging appointments for the patients. I liaise with parents and consultant via emails and telephone and provide customer service by answering any queries or any needs that they may have. I have a lot of responsibility in chasing investigation results and organising referrals to different hospitals and departments. I type letters dictated by the consultants providing communication on treatment and management plans for the patients/parents.

I started as a receptionist as part of the team. I multitasked by booking appointments, answered phone calls, manning the front desk, welcoming patients and providing patient care. I liaised with doctors and patients organising prescriptions for medications, and dealing with any emergency situations. I completed first aid courses. I was then promoted to medical secretary arranging referrals to hospitals and dealing with hospital queries. I also ran the vasectomy clinic. arranging appointments and typing clinic letters.

Providing customer care. Advising and selling beauty products for customer needs. Doing skin care and make up demonstrations. Upselling and meeting sale target goals. Balancing tills and maintaining counter cleanliness and displays. Working as part of a team and attending ongoing training courses.