Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Interests
Additional Information
Timeline
Generic
Helen Rogers

Helen Rogers

Product Director
Aberford,West Yorkshire

Summary

I have developed my career within a technology driven software and digital marketplace. A highly motivated and enthusiastic professional who continues to be keen to learn, develop and build on my achievements to date.

Being a commercial product leader who is an effective and articulate leader, I strive to work in a business with ambition to match my own personal drive and passion for success. My senior leadership roles have allowed me to develop my skills with a strong focus for organisational, commercial, and operational control of running a business.

My roles as a key decision maker have included budgetary management, product, sales, and company-wide strategies. Having responsibility for several product development teams comprising of over 70+ staff has allowed me to lead and empower heads of service, managers through strategic direction and mentoring. I have introduced strict Product Management, Project Management, commercial, customer support & Release Management procedures and policies into businesses and have evolved these to adapt to the changing environment.

I am an excellent communicator, on both a technical & non-technical level, with strong influential and interpersonal skills. I have first-rate Customer Relations skills, with all roles being client facing with a strong focus on personalised Customer Service. I have strong programme management for large-scale multi-million-pound projects, which have included delivering sales proposals, negotiating, setting project milestones & ensuring pre-defined budgetary, scope & time targets were met.

My experience has helped me to build a strong interest in leading technology-led product strategy and product management as well as providing efficient software development, service delivery and customer service within software marketplaces.

My passion and interest in the importance of developing and deploying systems to support human functions, channel shift/digital inclusion and streamlining business processes through new and emerging technologies influences my continued career choice.

In 2021, I was shortlisted as a finalist at the global Women in Tech awards for my achievements to date in innovation. I am working to senior strategic managing director roles in dynamic technology-based software businesses, focused on strong revenue growth and profit as well as serving public and private sector services to provide a better quality of life to those most vulnerable.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Product Director

Civica UK Ltd
06.2020 - Current
  • Civica is a global software business providing solutions and services to over 3000 customers.
  • I am a strategic and innovative leader responsible for the product and technology strategy and product development delivery of Civica's Housing division.
  • Duties:
  • Senior leadership team member driving process change & business improvement with a strong customer engagement focus to improve products and user experience
  • Ownership and accountability for product strategy & vision of Civica's cloud housing product suite, including business intelligence, IoT, BIM, compliance, AI/ML solutions, digital services & mobile apps, under strict ISO accreditation
  • Full P&L management (£6m/yr.) for product development forecasting & budgetary control in line with group board reporting and boost profitability of product investmentment
  • Delivery of product development, leading multi-skilled technical teams of product managers, business analysts, development teams, QA teams & technical/solution architects, over 70 team members
  • Responsible for GTM for new products and services, including pricing strategies, ROI & commercial propositions
  • Introduction of the Lean Product Enterprise for ideation, drive innovation and a lead ambassador to promote and new & emerging technologies across Civica group.
  • Monitor market trends and competitor performance by analysing gaps to update promotional strategies and maximise sales.

Senior Product Manager

Congenica
Cambridge, Cambridgeshire
12.2018 - 06.2020
  • Congenica is a biotech start-up business specialising in genomics decision making software for clinicians to diagnose rare disease
  • I was responsible for product strategy/roadmap, building strategic partnerships, pricing/commercial models & taking the SaaS platform to global markets including China, US & growth opportunities in Europe
  • Duties:
  • Definition, planning & execution of product roadmap and strategy for new and existing products/modules
  • Management of product team introducing strict Product Management & governance whilst driving product strategy and contractual requirements to the NHS, Genomics England, Digital China Health & international partners in Europe and USA
  • Stakeholder management of customers & sales teams to ensure product requirements are prioritised and increased sales by 15% year on year
  • Championed customer experience throughout product development process and with strong end-user engagement
  • Responsible for Product Launch to establish value proposition and product marketing for new products
  • Commercial responsibility for pricing model/policies, adoption of reseller partnerships and third-party suppliers
  • Definition of strategies to improve big data overhead costs through SaaS platform efficiencies and managed services.

Product Director

Capita plc
, Berkshire
04.2018 - 12.2018
  • Capita provides software to over 300 public sector organisations
  • Following a promotion from Head of Products, I assumed responsibility for the strategic product direction across all of Capita's software for Housing, Education & Digital businesses
  • I led and managed Heads of Products, Product Managers, Product Owners and Development Managers with accountability for defining and delivering a £9 million product development budget
  • Duties:
  • Ownership and accountability for strategy, planning & execution of next generation products through a Lean Product Enterprise process
  • Building consensus & driving execution for products across Capita's product portfolios including business intelligence, web portals, digital products & mobile apps
  • Evangelist responsible for definition and on-going development of product vision/strategy through innovative thinking
  • Strong commercial skills, responsible for pricing/value proposition of new products, working closely with sales teams
  • Led three cross-functional product teams & product marketing to realise product concepts, validating business cases for revenue growth and successful go to market
  • Full product lifecycle management from concept to phasing out of products and re-platforming legacy software
  • Establishment of metrics to measure effectiveness, drive efficiencies, with business case construction for cost justification & forecasting/tracking through monthly P&L management.

Head of Housing Products

Capita plc
03.2015 - 04.2018
  • Capita provides software & services to 150 councils and housing associations
  • I had overall responsibility for the strategic product direction across all housing products with a senior management role
  • Line management of 50+ staff across several product development teams and responsibility for defining/delivering a £2.3 million product development budget per annum
  • Responsible for delivering a £6 million re-platforming capex program
  • Duties:
  • Key member of Senior Management Team driving process change, efficiencies & leading the housing business
  • Evangelist responsible & accountable for definition and on-going development of product vision and strategy
  • Strong commercial skills, responsible for pricing/value proposition of new products, working closely with sales teams
  • Full product lifecycle management from concept to phasing out of the products across all product sets
  • Management of existing product lines, increasing profitability and setting of Profit & Loss goals for each product
  • Establishment of metrics to measure effectiveness and drive improvements through introduction and implementation of agile processes for product development outputs & business partnership management for technology suppliers.

Product Manager

Serengeti Systems, Netcall Plc
09.2010 - 02.2015
  • Provision of enterprise web-based EDRMS, CRM, self-serve and mobile software to Public and Private Sector clients
  • Duties:
  • Developed, managed & implemented Serengeti's product strategies for Electronic Document/Records Management, Workflow, CRM, mobile and web self-service offerings, including defining pricing models and product roadmaps for both new and existing software
  • Key member of Senior Management Team, advised on strategy, forecasts, using previous experience in the industry for the promotion of company revenue & product line growth
  • Managed Product Development Team & Customer Support Team using Agile framework & Release Management
  • Continuously analysed market need, legislation, competition for products/services & other potential target markets
  • Co-ordinated GTM campaigns including pricing, review of software and professional services solutions
  • Managed and progressed relationships with third party suppliers and business partners (OEM/reseller)
  • Developed and implemented best practice standards for Product Management & Development across the company.

Product Manager

Civica UK Ltd
11.2008 - 09.2010
  • Responsibility for the Public Protection and Regeneration EDM, Workflow and CRM product sets
  • Duties:
  • Product Management for EDM/Workflow for Public Protection & Regeneration products from conception through to retirement, full product life cycle including Product Roadmap strategy
  • Release Management of all Local Government CRM, EDM & Workflow software
  • Co-ordinated and engaged in product awareness campaigns and product launches
  • Continuously monitored market needs for technological advances, competitor products & the changing requirements of regulatory bodies
  • Third-party supplier and business partner relationship management
  • Defined product packages from multiple product portfolios, providing innovative revenue generating solutions.

Projects Team Leader

Civica UK Ltd
04.2007 - 11.2008
  • Product management and project management for delivery of EDM, Workflow, CRM and integration projects
  • Duties:
  • Definition of Civica's product roadmap, strategy and writing standards for analysis, testing & documentation including BPR and transformation exercises
  • User Group and Product Enhancement Group leadership for LG and Housing
  • Project Management and line management of resources / development cycle for projects for scoping/specifications, development, testing and release execution
  • Supplier management for Civica's products with integration developments for Finance, HR, Payroll, Housing, Social Care, Environmental Health, Planning, Building Control, Licensing and Highways.

Customer Support Team Leader

Civica UK Ltd
01.2006 - 07.2006
  • Led and managed Customer Support Team, 1st and 2nd line technical and product support for EDM, CRM, Workflow
  • Duties:
  • Management of team workload and monitoring performance against service level agreements
  • Effective team management, promoting motivation, team morale and involvement in recruitment programme.

Business Analyst

Comino Plc, Civica UK Ltd
01.2006 - 07.2006
  • Worked as part of a corporate Product Management team, across multiple projects gathering customer requirements
  • Duties:
  • Designed/documented new software and business applications based on customer requirements
  • BPR consultancy to customers based on best practice in Local Government and social housing
  • Reviewed legislation changes and government initiatives ensuring these were reflected into development streams
  • Definition of API integration projects for HR, Finance, Planning/Building Control, Housing management systems.

Product Support Analyst

Comino Plc
07.2001 - 07.2003
  • Provided 2nd line support for all corporate products including EDM, Workflow, web and call centre technologies
  • Duties:
  • Supported Comino's customer client base through 2nd line software, database and server support, web-based applications and telephony in-depth fault fixing, whilst working within strict Service Level Agreements
  • Relationship Management for hardware faults for servers, scanners, jukeboxes with third-party suppliers.

PC Support Analyst

Ventura Ltd
08.1999 - 09.2000
  • Industrial Placement year, 2nd line desktop support and project based work for Y2K programme
  • Duties:
  • Led project team for Y2K compliance for all client PCs, servers and in-house software for 2000+ client PCs.

Education

BA (Honours) - Business Information Management

Leeds Metropolitan University
Leeds
2001

A-Levels -

The Belvedere School, GDST
Liverpool
1997

Skills

  • Commercial product management
  • Product lifecycle management,
  • Product evangelist,
  • Lean product enterprise,
  • Enterprise software,
  • P&L management,
  • Leading change
  • Re-platforming projects
  • Business Process improvement
  • Business process re-engineering
  • Technology-led agile development
  • Product vision and product strategy definition
  • UX/UI
  • SaaS/cloud native deployments
  • Product positioning
  • Business planning
  • Product development
  • Product launches
  • Beta product testing
  • Business analysis
  • Competitor product analysis
  • Customer-focused
  • Leadership
  • Communication skills
  • Problem-solving

Accomplishments

  • Led & accountable for successful multi-million-pound Civica Asset Management programme into Social Housing
  • Product planning and launch of £7 million programme to re-architecture Congenica's global SaaS platform
  • Responsible for business case definition and execution of £6 million business case for architectural & user interface redesign & cloud programme across Capita's housing suite & migration strategy for recurring revenue protection
  • Product initiation and launch of ‘Internet of Things' Smart Homes pilot into housing provider
  • Successful introduction of agile scrum framework across multiple scrum teams including release management policy & business improvement internally at Serengeti, Capita, Congenica and Civica
  • Programme Management of Serengeti EDM implementation at University of Cambridge & Walsall Housing Group, Project Board member, ROI business case study for benefits realisation
  • Product Management of £1m+ agile development programme for Forestry Commission Online Public Register, CRM and Case Management solution, on time/to budget.

Certification

PRINCE2 Practitioner Certification.

Raising the Bar Management Courses (undertaken internally at Civica UK Ltd) & various leadership courses.

Media Training, The Media Coach (undertaken at Capita plc.)

Interests

My main interest is sport. I am a keen runner, cyclist and tennis player. I am a treasurer of local tennis club where I play in league mixed doubles teams. I also enjoy socialising with friends from home, university and work life and enjoy world-wide travel with my husband.

Additional Information

  • . References are available on request.

Timeline

Product Director

Civica UK Ltd
06.2020 - Current

Senior Product Manager

Congenica
12.2018 - 06.2020

Product Director

Capita plc
04.2018 - 12.2018

Head of Housing Products

Capita plc
03.2015 - 04.2018

Product Manager

Serengeti Systems, Netcall Plc
09.2010 - 02.2015

Product Manager

Civica UK Ltd
11.2008 - 09.2010

Projects Team Leader

Civica UK Ltd
04.2007 - 11.2008

Customer Support Team Leader

Civica UK Ltd
01.2006 - 07.2006

Business Analyst

Comino Plc, Civica UK Ltd
01.2006 - 07.2006

Product Support Analyst

Comino Plc
07.2001 - 07.2003

PC Support Analyst

Ventura Ltd
08.1999 - 09.2000

BA (Honours) - Business Information Management

Leeds Metropolitan University

A-Levels -

The Belvedere School, GDST
Helen RogersProduct Director