Helen Reed
Summary
As a committed and hardworking team player throughout my career I have gained valuable skills and experience to develop the following qualities. Strong interpersonal skills which enabled me to improve working practices within my working environment. A fast and effective hands on approach to problem solving, whilst working to tight deadlines with constantly changing circumstances. A hard working, decisive approach to work, whilst working within a team. I thrive to constantly learn and am able to take instructions from all levels. I have an adaptive personality which enables me to work in different environments and to be able to communicate with different groups of people. I also have excellent time keeping skills. I am skilled in managing schedules, organising documents, and coordinating meetings. I have strong communication and problem-solving skills, I demonstrate reliability and efficiency in supporting team activities and ensuring smooth operations. I thrive in busy environments and adapt quickly to new challenges. I am a trustworthy employee with many years of practical experience and dedicated work ethic.
Overview
22
22
years of professional experience
Work history
Office administrator
Quill International
11.2025 - Current
- Processed customer orders promptly and accurately.
- Utilised SAPMAN to enter orders and maintain pertinent customer information.
- Assisted in communication with representatives regarding pricing adjustments and order modifications.
- Followed up with couriers about missed or lost deliveries.
- Organised documentation for collections, including DGNs and necessary paperwork.
- Maintained oversight of data in Excel, tracking outstanding orders, stock intake, and delivery schedules.
- Managed customer payments using Sage to facilitate order processing and payment collection.
- Scheduled deliveries and collections, ensuring accurate diary entries.
Administrator
Dazzlers Cleaning Services
Barrow upon Soar
06.2025 - 11.2025
- Facilitated communication with customers and staff through email, phone, and business WhatsApp.
- Processed payment requests efficiently.
- Coordinated daily delivery routes and addressed any emerging issues.
- Managed customer and staff complaints effectively.
- Assisted in planning and dispatching shifts each day.
- Utilised Excel and ClickUp for project management tasks.
- Distributed quotes and agreements to customers promptly.
- Created promotional materials for business marketing.
- Oversaw stock management processes.
- Applied for DBS checks and maintained staff documentation.
Administrative Assistant (ad hoc basis)
PGC
, Derbyshire
09.2020 - 06.2025
- Coordinated travel arrangements, including accommodation.
- Proofread and corrected different types of documentation.
- Assisted in budget preparation and monitoring.
- Proofread and corrected different types of documentation.
- Stock management
Teaching Assistant
Measham Primary School
08.2020 - 06.2025
- Supported diverse learning needs through tailored assistance, enhancing pupil engagement and understanding.
- Supplied teachers with detailed and regular feedback on pupils' achievement, progress and problems.
- Assisted teacher with marking assignments and reporting feedback to students and parents.
- Prepared lesson plans, following school guidelines closely and meeting curriculum requirements.
- Collaborated with multidisciplinary teams to support pupil welfare and academic success.
- Adapted teaching materials to meet the specific needs of individuals, fostering inclusive education.
Teaching Assistant/ SEN 1:1
Breedon C of E Primary School
08.2018 - 07.2020
- Throughout my career as a Teaching Assistant I developed and maintained positive and impactful relationships with students facilitating improved outcomes
- I created bespoke planning for some pupils with an Educational Healthcare plan whilst providing outstanding support to special needs students
- Showing initiative and leadership skills by being the lead on class trips out, I also teach whole classes on a recurring basis
- I also assist with outside educational/ social bodies to further children's well being/ education
- On a daily basis I use a wide range of administration and organisational skills to make the classroom environment run smoothly and effectively
- I also use different forms of technology effectively
Teaching Assistant
Market Rasen Primary School
09.2015 - 07.2018
- Used teacher assessment data to customise interventions and best help children with learning difficulties.
- Engaged with parents and guardians regarding pupil progress and areas for improvement, strengthening home-school partnerships.
- Provided one-to-one support to pupils requiring additional help, enhancing their learning outcomes.
- Attended to pupils' hygiene, first aid and other personal and social needs.
- Updated class records with attendance and grades for assignments, projects and examinations.
- Coordinated with teachers to identify pupils' areas of difficulty, facilitating targeted interventions.
Graphic Designer
Self- employed
05.2013 - 09.2015
- Creating corporate branding, designing cohesive designs, including branding
- I oversaw design from development to completion
- Met clients deadlines through planning and prioritisation
- Launched new product packaging from concept development to manufacturing
- Knowledgable in a wide range of computer software
Event Organiser
Self- Employed
05.2013 - 09.2015
- Promoted festivals on different social media including email campaigns
- Creating relations with local businesses and groups to promote events, including BBC Radio
- I designed and set up the site creating themes with props and organised stages
- Found and booked bands and other performances
- Worked with artists on site to create relevant workshops.
- Helped organise crew, staff rotas and onsite catering
- Made sure we had effective health and safety around the site and arrange outside services for first aid/ emergencies etc
- I also facilitated the smooth running of events averaging around 2000-3000 people
Bar and Restaurant Supervisor
The Wheel Inn
01.2008 - 05.2013
- I looked after the front of house in an extremely busy restaurant whilst my manager was on weekly leave
- Assigned work tasks to other staff and coordinated activities in our restaurant so customers received prompt and courteous service
Graphic Designer, Interior Designer
IKEA
11.2003 - 02.2006
- I designed store campaigns whilst working to a brief and store targets
- I created and implement store graphics whilst adhering to brand guidelines
- I worked to tight deadlines whilst being extremely organised with my workload and space whilst working independently and working as part of a team
- Maintaining updated knowledge of industry trends, designating tasks to carpenters, electricians and other staff
- Joining new IKEA store builds around the country
- Being given the lead focus department to overview which lead to visiting the new range in head office in Sweden
Education
CACHE LEVEL 2 - learning and Teaching
Lincoln College
LincolnBACHELOR OF ARTS - Interior Architecture
Rochester
HND - Design in Graphic Design
North East Worcestershire College
GNVQ and BTEC - Art and Design
North East Worcestershire College
GCSEs -
Bridley Moor High School
Skills
- Task prioritisation
- Document management
- Great at Problem solving
- Excellent Organisational skills
- Communicating proffesionally
- Works well under pressure
Custom
- Hiking/walking
- Bouldering
- Skiing
Timeline
Office administrator
Quill International
11.2025 - Current
Administrator
Dazzlers Cleaning Services
06.2025 - 11.2025
Administrative Assistant (ad hoc basis)
PGC
09.2020 - 06.2025
Teaching Assistant
Measham Primary School
08.2020 - 06.2025
Teaching Assistant/ SEN 1:1
Breedon C of E Primary School
08.2018 - 07.2020
Teaching Assistant
Market Rasen Primary School
09.2015 - 07.2018
Graphic Designer
Self- employed
05.2013 - 09.2015
Event Organiser
Self- Employed
05.2013 - 09.2015
Bar and Restaurant Supervisor
The Wheel Inn
01.2008 - 05.2013
Graphic Designer, Interior Designer
IKEA
11.2003 - 02.2006
CACHE LEVEL 2 - learning and Teaching
Lincoln College
BACHELOR OF ARTS - Interior Architecture
Rochester
HND - Design in Graphic Design
North East Worcestershire College
GNVQ and BTEC - Art and Design
North East Worcestershire College
GCSEs -
Bridley Moor High School