Summary
Overview
Work history
Education
Skills
Accomplishments
Affiliations
Certification
References
Timeline
Generic

Helen Rayner

Canterbury,Kent

Summary

Highly skilled professional with a strong foundation in efficient organisation, multitasking proficiency, and research methodology understanding. Demonstrates exceptional customer service and health and safety compliance, coupled with proven team leadership abilities. Proficient in Microsoft Office Suite and regulatory compliance, with a keen eye for proofreading and editing. Known for critical-thinking, ethical decision making, and self-motivation. Committed to leveraging these skills to contribute effectively to organisational success while pursuing continuous professional development.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Offering strong organisational and communication skills, along with knack for multitasking and problem-solving. Knowledgeable about calendar management, travel coordination, and basic office tasks. Ready to use and develop skills in time management, interpersonal communication, and administrative support.

Overview

24
24
years of professional experience
1
1
Certification

Work history

Research Assistant and PA

Solicitor-Advocate - Professional Regulation
From Home, Kent
08.2023 - Current

This is unpaid work experience on an ad hoc basis in order to allow me to gain some practical experience and develop my understanding of working within the legal sector while using skills developed in other fields of work and education.


  • Assessed validity of information sources, guaranteed reliable data collection.
  • Conducted comprehensive literature reviews for project groundwork.
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Improved efficiency and productivity by acquiring new skills.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Ensured smooth business travel arrangements.
  • Maintained confidentiality of documents, ensured secure handling of sensitive information.
  • Proofread, formatted and corrected correspondence.

Senior Supervisor

D&H Catering Limited
Maidstone, Kent
02.2001 - 03.2024
  • Monitored employee performance to identify areas requiring additional training or development efforts.
  • Collaborated cross-functionally with other departments to achieve common business goals.
  • Implemented health and safety regulations, ensuring safe workplace for all employees.
  • Provided training and guidance to junior staff members, enhancing overall team performance.
  • Created inclusive work environment through fair treatment practices fostering diversity and equality among staff members.
  • Ensured top quality customer service, resulting in high client satisfaction ratings.
  • Maintained strict adherence to company standards, resulting in consistent quality of work output.
  • Managed team schedules to ensure adequate staffing levels at all times.
  • Facilitated conflict resolution amongst team members, promoting a positive working environment.
  • Improved team morale with regular feedback sessions and recognition of achievements.
  • Delivered new hire training and mentored established staff on processes and procedures.
  • Instructed employees in company policies and procedures, maximising compliance and consistency.
  • Enforced safety regulations to reduce workplace accidents.
  • Maintained inventory control, reduced stock shortages.
  • Liaised with suppliers to ensure timely deliveries.
  • Organised financial and operational data to help with yearly budgeting and planning.
  • Established clear budgets and cost controls strategies to meet objectives.

Education

CPQ Foundation - Law

Cilex
United Kingdon
08.2023 -

MSc - Forensic Psychological Studies

Open University
United Kingdom
09.2019 - 09.2021

BSc (Hons) - Criminology and Psychological Studies

Open University
United Kindgom
10.2013 - 06.2019

Skills

  • Efficient organisation
  • Multitasking proficiency
  • Research methodology understanding
  • Customer Service
  • Health and Safety Compliance
  • Team Leadership
  • Microsoft Office Suite
  • Regulatory compliance
  • Self-motivation
  • Proofreading and editing
  • Critical-thinking
  • Ethical decision making
  • Proactive communication
  • Interpersonal diplomacy

Accomplishments

Outstanding Achievement Award March 2025

This was awarded by the provider of my Cilex Course for taking and passing all six examinations in one exam sitting.

Affiliations

  • Reading mainly non-fiction and learning
  • Walking with my dog in the countryside with a local dog walking group

Certification

1) Member of Cilex


2) Foundation Research Certificate for Lexis-Nexis

References

References available upon request.

Timeline

Research Assistant and PA

Solicitor-Advocate - Professional Regulation
08.2023 - Current

CPQ Foundation - Law

Cilex
08.2023 -

MSc - Forensic Psychological Studies

Open University
09.2019 - 09.2021

BSc (Hons) - Criminology and Psychological Studies

Open University
10.2013 - 06.2019

Senior Supervisor

D&H Catering Limited
02.2001 - 03.2024
Helen Rayner