Summary
Overview
Work history
Education
Skills
Websites
Timeline
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Helen Ramshaw

Crigglestone,Wakefield

Summary

Professional with 21 years of experience in IT roles, specialising in team leadership and operational efficiency. Proven track record in managing information and communications technology for large organisations, with a focus on implementing optimal technologies. Skilled in planning and directing high-performing teams, ensuring successful project execution. Recognised for ability to manage multiple priorities while maintaining a positive attitude and commitment to team goals.

Overview

8
8
years of professional experience

Work history

Software Engineering Manager

mkodo
Remote
04.2024 - Current
  • Managed cross-functional teams to execute projects successfully.
  • Managed cross-functional teams for successful project execution.
  • Aligned technology objectives with business strategies for organisational growth.
  • Delegated tasks efficiently amongst team members based on their skill sets.
  • Enhanced team productivity by implementing Agile software development methodologies.
  • Enhanced team morale and productivity through a positive work environment.
  • Oversaw four squads in one large business area, including testing and development.
  • Coordinated vendor relations for upgrades and maintenance tasks.
  • Streamlined stakeholder communication to accurately deliver product expectations.
  • Revamped release and CAB processes from inception.
  • Migrated company from Redmine to Jira, establishing dashboards and Tempo reporting while training staff.
  • Managed relationships with internal and external stakeholders, ensuring alignment with organisational goals.

Software Engineering manager

Evri
Morley, Leeds
05.2022 - 01.2025
  • Managed two platform pillars comprising 30 developers across six squads, including offshore and contract staff.
  • Established robust relationships with Head of Engineering, Delivery Managers, Scrum Masters, and stakeholders.
  • Demonstrated exceptional people management through coaching, mentoring, and line management of developers and testers.
  • Oversaw recruitment process for developers and testers, including onboarding of recruitment consultants.
  • Collaborated with Head of Engineering to identify focus areas for improvement.
  • Led scrum ceremonies in absence of scrum master; provided Agile training for apprentices.
  • Handled complex colleague situations, including performance improvement plans and disciplinary actions.
  • Developed a comprehensive People Pack for engineering team to enhance processes and procedures.

Test Team Leader

Sky
Leeds
12.2019 - 04.2022
  • Led an 18-member test team, including offshore and contract staff.
  • Conducted testing to diagnose system faults efficiently.
  • Acquired new skills to enhance productivity within the team.
  • Managed line responsibilities for five colleagues, including mentoring and task allocation.
  • Oversaw environment setup and releases for testing and production stages.
  • Collaborated with developers and automation testers on test environment requirements.
  • Delivered weekly progress reports to senior management regarding team outcomes.
  • Streamlined defect management by liaising with dev ops and UKIS release teams.

Test Lead/Business Analyst/Change Manager

Card factory
Wakefield
10.2017 - 11.2019
  • Installed and configured Jira to enhance test execution and defect tracking.
  • Created and managed DevOps Kanban board for PCMS workstream efficiency.
  • Maintained and updated weekly reports for senior leadership dissemination.
  • Developed templates for test plans, end of test reports, test strategies, and defect management processes.
  • Executed testing on PCMS tills and Microsoft Dynamics 2009 & 2012, recording outcomes.
  • Managed resources and time effectively within testing team, including third-party personnel.
  • Cultivated relationships with key stakeholders to ensure alignment and collaboration.
  • Served as Change Manager for third-party provider and IT delivery adjustments.

Education

GCSEs - X10

Kettlethorpe High School
Wakefield

ISEB foundation in Software Testing - Software Testing

ISEB
2010 -

ISEB Intermediate in Software Testing - Software Testing

ISEB
2012 -

Certified Scrum Master - Agile

Scrum Alliance
2022 -

Skills

  • Stakeholder Management
  • Product Management inc release and delivery
  • Excellent Communication
  • Testing - All phases (Manual)
  • Analytical Thinking
  • Time management
  • Attention to Detail
  • Project Planning
  • Agile - Scrum Master/ Coach
  • Problem-solving
  • People management and development
  • Coaching and Mentoring
  • Team building
  • Teamwork and Collaboration

Timeline

Software Engineering Manager

mkodo
04.2024 - Current

Software Engineering manager

Evri
05.2022 - 01.2025

Test Team Leader

Sky
12.2019 - 04.2022

Test Lead/Business Analyst/Change Manager

Card factory
10.2017 - 11.2019

GCSEs - X10

Kettlethorpe High School

ISEB foundation in Software Testing - Software Testing

ISEB
2010 -

ISEB Intermediate in Software Testing - Software Testing

ISEB
2012 -

Certified Scrum Master - Agile

Scrum Alliance
2022 -

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