Helen Preston
Broadstairs,Kent
Summary
Energetic and enthusiastic member of domestic staff skilled in housekeeping and multitasking. Tireless in face of continuous household needs and always ready for new assignments. Completes quality work with attention to detail and time management abilities.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Housekeeper/Steward
Sodexo/Ess Campass Group
Brecon , Powys
09.2015 - 10.2020
- Ensured spotless and tidy environment by performing comprehensive house cleaning tasks.
- Maintained high hygiene standards for improved living conditions.
- Created welcoming atmosphere with regular dusting and vacuuming of rooms.
- Promoted safety through checking household appliances to prevent potential hazards.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Communicated with other staff to determine best use of resources and guest care.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Delivered faultless cleanliness standards and exceptional guest care.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Instructed and supervised housekeeping staff to carry out daily tasks.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Cleaned bathrooms with meticulous attention to detail.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Achieved cleaning requirements within allotted timeframes.
- Supplied guests with extra towels and toiletries, noting additional requirements for well-maintained inventories.
- Provided meticulous, timely cleaning services in fast-paced environments, continually meeting guest demands.
- Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
- Organised storage spaces for attractiveness and ease of use.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Treated delicate ornaments and valuables with caution, eliminating damage risk.
- Delivered exceptional customer service for enhanced guest experience.
- Executed safety protocols with daily safety checks and emergency drills.
- Conducted inventory management to ensure sufficient stock levels.
- Upheld strict hygiene standards by regularly sanitising all kitchen equipment and utensils.
- Coordinated effectively with kitchen staff to streamline food service operations.
- Addressed customer complaints promptly, fostering improved customer relationships.
- Adhered to health and safety regulations to maintain a safe working environment.
- Participated in training sessions for enhanced professional development.
- Collaborated with team members for efficient workflow during peak hours.
- Served customers courteously whilst maintaining a calm demeanour under pressure.
- Maintained uniform neatness as per company guidelines.
- Observed punctuality diligently, contributing positively to the team's efficiency.
- Responded to injuries and illness, applies skills in basic medical care and identifying symptoms for medical personnel.
- Maintained cleanliness and orderliness of dining area by performing regular sweeping, mopping, and table setting tasks.
- Made beds daily to ensure a neat bedroom area.
- Managed waste disposal effectively for a cleaner environment.
Head housekeeping manager
The Castle Hotel, Brecon
Brecon , Powys
01.2014 - 09.2015
- Improved overall cleanliness by implementing new housekeeping protocols.
- Led training sessions for improved staff performance.
- Achieved high customer satisfaction with meticulous attention to detail.
- Streamlined operations to ensure prompt service delivery.
- Established effective communication channels, promoted team cohesion.
- Ensured adherence to health and safety regulations for secure working environment.
- Coordinated deep-cleaning tasks for sparkling clean premises.
- Liaised with maintenance department, ensured timely repairs.
- Enhanced guest experience by addressing their concerns promptly.
- Supervised room preparations, guaranteed pleasant stay for guests.
- Delegated duties effectively to maximise workforce efficiency.
- Worked with front desk staff to respond promptly to guest requests, maximising customer satisfaction.
- Audited rooms after cleaning to check cleanliness standards.
- Managed team schedule to deliver cleaning consistent with check-in and departure times.
- Evaluated employee performance and developed improvement plans, maximising team efficiency.
- Coached housekeeping staff to effectively plan and deliver on targets.
- Requisitioned housekeeping supplies and guest toiletries to maintain adequate inventory levels.
- Cleaned and disinfected rooms and communal areas to deliver first-class facilities.
- Managed cleaning product stock in line with COSHH regulations.
- Implemented consistently high standards of cleanliness to facilitate excellent customer satisfaction.
- Responded quickly to customer requests for linen, towel and toiletry replacements.
- Actioned customer feedback to improve satisfaction ratings.
- Completed shift reports for smooth handovers and Back of House operations.
- Prepared rotas to create stable team coverage and meet hotel guest needs.
- Laundered items within set timeframes to meet hotel demands.
- Trained staff in proper cleaning, sanitisation and infection control.
- Stored and disposed of cleaning products and chemicals safely.
- Communicated management feedback to improve team performance.
- Coordinated cleaning teams to meet daily housekeeping demands.
- Motivated cleaning staff to deliver housekeeping tasks within allotted timeframes.
- Cleaned bathrooms and kitchens thoroughly for exceptional hygiene standards.
- Kept well-stocked cleaning supplies to meet establishment housekeeping requirements.
- Delivered professional, friendly service across customer-facing tasks.
- Met health and hygiene regulations through rigorous cleaning rotas.
- Liaised with management to establish and complete priority cleaning jobs.
- Scheduled staff timetables to meet business demand.
- Escalated issues and complaints for prompt management resolution.
- Stocked rooms with required towels, linen and toiletries.
- Instructed maintenance staff to complete fixture and fitting repairs.
- Responded proactively to changing housekeeping requirements.
- Changed linen and made up guest beds ahead of check-in.
- Supplied minibars with beverage and snack replenishments.
Education
GCSEs - Secondary Schooling
Geoffrey Chaucer Secondary School
Canterbury, Kent 09.1975 - 07.1980
Skills
- Cleaning proficiency
- Sanitation techniques
- Laundry management
- Upholstery cleaning
- Equipment handling
- Knowledge of antiques care
- Deep cleaning mastery
Certification
NVQ Housekeeping
Timeline
Housekeeper/Steward
Sodexo/Ess Campass Group
09.2015 - 10.2020
Head housekeeping manager
The Castle Hotel, Brecon
01.2014 - 09.2015
GCSEs - Secondary Schooling
Geoffrey Chaucer Secondary School
09.1975 - 07.1980
NVQ Housekeeping
Similar Profiles
NIKITA KAILAS PATILNIKITA KAILAS PATIL
3rd Commis Chef at MorganStanly Campass Group of India3rd Commis Chef at MorganStanly Campass Group of India
Charles SentamuCharles Sentamu
Personal Support Worker at Campass Home CarePersonal Support Worker at Campass Home Care
Karen WoodbridgeKaren Woodbridge
Retail Store Manager at Compass Group ESSRetail Store Manager at Compass Group ESS