Helen Povey
Wrexham
Summary
Diligent Cleaner experienced in maintaining spotless environments and transforming sites into hygienic spaces. Contributed to safer and more pleasant atmospheres through reliability and a positive attitude. Focused on continuous personal development and delivery of exceptional results.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Cleaner
ultra clean ltd
Wrexham, oswestry
2017.11 - Current
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Contributed to improved health standards with meticulous cleaning routines.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Adhered strictly to company policies regarding correct use of chemicals, reducing potential health risks.
- Monitored cleaning supplies and ordered more when necessary.
- Correctly used colour-coded equipment.
Safety steward
Wrexham AFC
Wrexham, Wrexham
2010.04 - 2023.02
- Improved team coordination with regular communication, enhancing overall safety operations.
- Implemented effective safety procedures for enhanced public safety during match days and major music festivals.
- Provided assistance in evacuation drills, maintaining calm amongst participants.
- Guided evacuees safely during fire alarms and other emergencies ensuring no casualties or panic situations.
- Directed crowds efficiently for smooth ingress and egress from venues.
- Assisted in first aid treatment, minimising further injuries.
- Handled minor disputes amongst spectators calmly, preventing escalation into larger conflicts.
- Ensured safety for event attendees by conducting thorough venue checks.
- Received commendation for quick thinking during crisis situations by implementing emergency protocols effectively.
- Conducted risk assessments prior to events, resulting in safer environments.
Domestic cleaner self employed
shine &sparkle cleaning services
Wrexham, wrexham
2013.04 - 2020.04
- Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
- Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
- Thoroughly cleaned, disinfected and deodorised bathroom areas.
- Swept, mopped, waxed and polished floors, delivering pristine finish.
- Improved the visual appeal of rooms by arranging decorative items neatly on shelves and tables.
- Protected customers' privacy whilst maintaining high standard of cleanliness in customer homes.
Stadium manager
Cefn druids
Wrexham, wrexham
2023.07 - 2024.10
- Achieved smooth event flow with thorough pre-event organisation and planning.
- Streamlined operations for better efficiency through the introduction of a ticketing system.
- Coordinated staff schedules to ensure optimal coverage during events.
- Ensured spectator satisfaction through prompt resolution of complaints and issues.
- Uphold highest standards of customer service, creating a welcoming atmosphere for visitors.
- Answered queries and handled complaints to provide outstanding customer service.
- Improved venue safety by conducting regular risk assessments and implementing necessary precautions.
- Upheld highest standards of customer service, creating a welcoming atmosphere for visitors.
- Created safe working protocols and assessed employee capability levels to keep all staff safe.
- Coordinated maintenance and cleaning work to keep facility in good condition.
- Oversaw selection, supervision and performance of centre staff to keep adequate staffing levels.
- Enhanced public image of the stadium with positive media relations activities.
Education
mental health and wellbeing
wrexham university
wrexham 2020.09 - 2024.04
Skills
- Cleaning techniques
- Health compliance
- Following instructions
- Punctual
- Professionalism
- Respect for confidentiality
- Positive attitude
References
References available upon request.
Timeline
Stadium manager
Cefn druids
2023.07 - 2024.10
mental health and wellbeing
wrexham university
2020.09 - 2024.04
Cleaner
ultra clean ltd
2017.11 - Current
Domestic cleaner self employed
shine &sparkle cleaning services
2013.04 - 2020.04
Safety steward
Wrexham AFC
2010.04 - 2023.02