Helen Perrett

• Enhanced guest experience by addressing their concerns promptly.
• Improved overall cleanliness by implementing new housekeeping protocols.
• Developed efficient work schedules, improved staff productivity.
• Achieved high customer satisfaction with meticulous attention to detail.
• Led training sessions for improved staff performance.
• Fostered a positive work environment with regular staff meetings.
• Liaised with maintenance department, ensured timely repairs.

• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
• Provided valuable support during busy periods, contributing to successful operation under high pressure.

• Fostered a positive work environment enhancing employee morale.
• Conducted regular property inspections for maintenance and repairs.
• Developed staff rota system which improved operational efficiency.
• Provided excellent customer service, resulting in repeat bookings from satisfied guests.
• Handled complaints, resulting in improved customer relations.

• Implemented comprehensive checklist systems for routine tasks ensuring no task was overlooked.
• Monitored team performance through regular appraisals, improving overall productivity levels.
• Developed housekeeping schedules, ensuring all areas were consistently clean and tidy.

• Streamlined check-in procedures with innovative technology integration.
• Implemented energy-saving measures for environmental sustainability.
• Responded promptly to customer complaints ensuring swift resolution and customer retention.
• Tailored guest experiences according to individual preferences creating unique stays.

• Accompanied family on holidays as a trusted caregiver, providing continuous care for the children.
• Facilitated smooth transitions from day activities to nighttime routines, ensuring restful sleep.
• Enhanced communication skills with regular reading and storytelling sessions.

Waitress in the hotel restaurant.

Helping at Events

General Housekeeping