Helen Payne

• Current duties include but are not limited to

• Working as one team with colleagues, including other office staff , various trades people and HMPPS staff
• Responding promptly to emails, letters and phone calls; facilitated seamless internal & external communication.
• Adapting quickly to changes in procedures or policies; maintained consistency in output quality despite fluctuations in workload demands.
• Prioritising tasks for timely completion of projects.
• Managing queries in person, by phone and via email with exceptional care and professionalism.
• Providing dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
• Addressing incoming requests for information, inquiries, and complaints.
• Filing physical and digital documents, prioritising accessibility and data accuracy.
• Experience with using a variety of IT systems including CAFM

• Interacted with customers professionally by phone, email or in-person to provide information , facilitate orders and provide and direct queries to appropriate staff members.
• Credit control, this included maintaining accurate financial records , collecting outstanding payments/balances and negotiating payment plans where applicable.
• Organised filing systems and maintains records and documentation in alignment with company policies and data security protocols.
• Prepared vendor invoices and processed incoming payments.
• Oversaw office inventory ordering, requisitions and stocking.
• Responsible for year-end stocktake and reconciliation of physical stock to digital records.
• Answered high-volume daily telephone and email enquiries, minimising correspondence backlogs.
• Processed invoices and purchase orders with high attention to detail.
• Maintained high standards of accuracy and quality in data entry and record keeping.
• Managed high volumes of correspondence with excellent record-keeping and minimal response times.
• Processed invoices and financial data with strong eye for detail.
• Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
• Managed database to maintain updated records and accuracy.
• Streamlined office procedures, implementing new systems to address bottlenecks and disruptions.
• Processed , entered then packed/shipped orders on a daily basis.
• Acted as main point of contact for two managers, addressing concerns and queries.

Co-owned and managed food trailer based at B&Q , Aylesbury (site governed by Retail Concessions, Harlow)

Role ran in parallel to Office Administrator, Accelerated Learning/ Uni-Vite Nutrition

• Kept hygienic, tidy unit and supported with deep cleaning tasks.
• Maintained clean and sanitary food preparation and storage areas, mitigating health and safety risks.
• Adhered to health and safety requirements for cleaning surfaces, cooking items and equipment - Level 2 Food and Hygiene
• Changed and sanitised surfaces between tasks to avoid cross-contamination.
• Stored ingredients at safe temperatures in compliance with food hygiene regulations.
• Reduced food costs with proper budgeting and inventory management.
• Completed account to the highest level and submitted to Inland Revenue

• Answered high-volume daily telephone and email enquiries,
• Arranged annual staff outing , including transport and catering

As above , recent employment with Uni-Vite Healthcare Ltd

Various roles at Chiquito's, Aylesbury

• Understood and adhered to food safety and hygiene regulations.
• Stayed up to date on menu changes to accurately answer customer queries.
• Remained flexible to change shift patterns and cover absences with minimal notice.
• Brought positive can-do attitude and passion for customer service to solve service issues.
• Reacted quickly to changing customer needs and shift priorities.
• Served food and beverages, going the extra mile to deliver personalised customer service.
• Handled complaints and conflict with diplomatic approach.

Bar staff at Britannia Pub, Aylesbury

• Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
• Served high volumes of guests
• Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
• Completed end-of-day clean up to reset bar for next day.
• Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
• Diffused potential difficult situations between customers
• On several occasions single-handedly managed the public house whilst landlord was on holiday , including ordered stock , accepting deliveries , balancing books and doing the banking for those periods

Sales assistant, newsagent - Chatswood, Sydney NSW

• Operated cash registers with accuracy and processed cash and card transactions.
• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Assisted customers with product selection and sales, recommending items to increase transaction value.

• Worked in small team to set up New Zealand branch of Uni-vite from scratch
• Developed key operational initiatives to drive and maintain substantial business growth.
• Put in place clear controls for financial administration and business management.
• Partnered with management team to optimise operations and reduce costs.
• Worked with board of directors to establish objectives and decisively lead operations.
• Monitored operations to assess and highlight results.

• Processed cash deposits and withdrawals for customers. whilst taking care to verify transactions and maintain security protocols
• Organised transfers to move money between customer accounts, between customers, and between businesses.
• Assisted customers with questions about products, services and terms.
• Ensured safety and confidentiality of clients and bank assets, adhering to bank security policies across all tasks.
• Reconciled cash drawer and resolved discrepancies.
• Assisted customers with setting up or closing accounts
• Completed special procedures for customers, ordering new cheques books. Inspected cheques to identify fraud markers and stopping payments where required .
• Observed procedures regarding financial and customer information to prevent possible breaches and data misuse.
• Ordered, counted and checked in currency on foreign exchange till .
• Stood in and managed standing order and direct debit department during holiday periods