Summary
Overview
Work history
Education
Skills
Certification
References
Timeline
OfficeManager

Helen Pattinson

Warwickshire

Summary

Experienced healthcare professional with a strong background in operational and strategic management, fostering growth through exceptional service delivery and reputation building. Demonstrates empowering leadership by guiding multi-disciplinary teams to achieve healthcare objectives, alongside expertise in coaching, mentorship, and patient-centred care approaches. Skilled in policy engagement, collaborating with local ICBs and community initiatives to drive impactful healthcare strategies. Adept at delivering education and public speaking engagements at national conferences, focusing on innovative healthcare strategies. Committed to advancing patient care through co-produced solutions and stakeholder collaboration.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
6
6

Certifications

Work history

Operational Manager

Acis Group Ltd
Mablethorpe, Lincolnshire
02.2025 - Current
  • Managing the operational team for the Campus for Future Living, ensuring each day runs smoothly and efficiently whilst also delivering a great experience and culture.
  • Ensuring forecasted income targets are met through the sale of memberships, café sales and wider partnership working.
  • Strong commercial acumen, which has supported the success of the Campus, alongside driving and supporting the Café team to deliver a successful operation.
  • Experience of working with budgets and generating a regular income stream.
  • Proven track record of delivering against monthly targets and objectives to meet an organisations strategic vision.
  • Working closely with all key partners, ensuring future income and growth through providing great services and building a positive reputation.
  • Leading the team to ensure that they grow engagement, partnerships and activity through the Campus. Ensuring that the Campus develops, grows and evolves into an attractive space for community, members and partners alike.
  • Experienced in developing local relationships to enhance and increase engagement.

Service Transformation Lead

First Coastal Primary Care Network
Mablethorpe, Lincolnshire
12.2020 - 02.2025
  • Led on the development and delivery of all services, projects and programmes within the Primary Care Network.
  • Responsible for embedding digital culture and leading digital transformation.
  • Deputising for the Clinical Director, taking full responsibility for leading the network and representing the team during key decision-making processes and strategic meetings.
  • Working closely with the local Integrated Care Board (ICB), contributing to population health strategies aimed at improving health outcomes and reducing inequalities within one of the most deprived communities in the country.
  • Key decision maker in the allocation of ARS (Additional Roles Reimbursement Scheme) funding, responsible for sourcing funding and managing the budget for new initiatives.
  • Providing leadership, guidance and support for staff using a coaching approach.
  • Delivered education and training programs to multi-disciplinary teams and university students.
  • Experienced in presenting at national conferences, sharing insights and best practices on topics such as integrated care models and health inequalities.
  • Led population health management initiatives, focusing on addressing deprivation and reducing health inequalities through targeted interventions and service development.
  • Utilised population health data alongside community collaboration to lead service innovation, ensuring that co-production was at the heart of all service development efforts.
  • Took full responsibility for the performance and outcomes of all services within the Primary Care Network, ensuring alignment with both local and national healthcare targets, and delivering measurable improvements in patient care.

Occupational Therapist

Lincolnshire Health Services
Various
05.2013 - 01.2020
  • Led multi-disciplinary teams to enhance patient outcomes, fostering collaboration and empowerment among team members.
  • Developed comprehensive patient recovery plans aligned with clinical objectives and patient goals.
  • Improved team communication and engagement in decision-making, enhancing service delivery.
  • Initiated service improvements, leading to streamlined workflows and increased patient satisfaction.
  • Conducted holistic assessments and rehabilitation in diverse settings, managing complex caseloads to ensure effective discharge planning.
  • Mentored junior therapists and students, promoting professional development.

Education

Bachelor of Science - Occupational Therapy

Sheffield Hallam University
Sheffield
03.2011 - 05.2013

Foundation Degree in Science - Health & Social Care

Sheffield Hallam University
Sheffield
05.2008 - 05.2010

Skills

Operational & Strategic Management: Working closely with all key partners, ensuring future income and growth through providing great services and building a positive reputation

Empowering Leadership & Team Development: Extensive experience leading multi-disciplinary teams to achieve healthcare objectives

Coaching & Mentorship: Proven ability to nurture growth in healthcare teams and patients

Policy & Stakeholder Engagement: Strong collaboration with local ICBs and community healthcare initiatives

Digital Content Creation: Experienced in developing templates, managing social media, and health blogging for engagement

Patient-Centred Care: Expertise in implementing co-produced, patient-centred care approaches

Education & Public Speaking: Delivered training and presentations at national conferences on healthcare strategies and innovations

Certification

· Coaching Qualification – 2025 (pending June)

· Neuro Linguistic Programming (NLP) Practitioner – May 2025

· Disc Accredited Practitioner– Feb 2025

· Comprehensive Assessment of the Older Person – Oct 2021

· Leadership in Personalised Care – Dec 2020

· Mary Seacole Leadership Course – Nov 2018

References

References available upon request.

Timeline

Operational Manager

Acis Group Ltd
02.2025 - Current

Service Transformation Lead

First Coastal Primary Care Network
12.2020 - 02.2025

Occupational Therapist

Lincolnshire Health Services
05.2013 - 01.2020

Bachelor of Science - Occupational Therapy

Sheffield Hallam University
03.2011 - 05.2013

Foundation Degree in Science - Health & Social Care

Sheffield Hallam University
05.2008 - 05.2010

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