Helen Parsall
Boxford,United Kingdom
Summary
Detail-oriented professional with expertise in patient management systems and practice management software, adept at accurate data management and referral management. Proficient in office software, diary management, and care coordination, ensuring seamless document preparation and prioritisation. Strong multitasking and time management skills enhance team coordination and client relationship management. Committed to maintaining discretion and confidentiality while excelling in verbal communication.
Specialise in administrative support with a focus on organisation and customer service. Can streamline office operations, ensuring smooth workflow and optimising productivity. Unique skills in time management and multitasking combined with aptitude for problem-solving make it possible to meet and exceed business objectives.
Organised Administrative Assistant with a knack for streamlining office processes and enhancing team productivity. Managed scheduling, coordinated meetings, and maintained records, resulting in smoother operations and improved workflow. Demonstrated initiative by implementing new filing systems, boosting efficiency and accuracy.
Overview
16
16
years of professional experience
Work history
Administrative Assistant
Dr. Sandeep Bansal Private Practice, Elixir Medics
Remote, Remote
2026.04 - 2026.10
- Coordinated administrative operations for private medical practice to support service delivery.
- Managed secretarial staff organisation of regulatory documentation and required submissions.
- Directed handling of patient enquiries and complaints to protect service standards.
- Held responsibility for office coordination through phone handling and correspondence routing.
- Ensured production of regularly scheduled reports for upper management review.
- Updated company databases by inputting new employee contact information and employment details.
- Supported accurate record-keeping with proficient data entry skills.
- Handled sensitive information discreetly maintaining high level confidentiality at all times.
- Streamlined administrative processes for increased efficiency in the workplace.
- Delivered timely project reports providing critical updates to stakeholders.
Administrator / Front of House
UKAT, Halstead
, Essex
2025.01 - 2026.01
- Directed client and visitor operations, fostering a professional environment. Facilitated meetings and governance by preparing agendas, recording minutes, and tracking follow-ups. Managed procurement and maintenance of office and medical supplies, ensuring operational readiness.
- Streamlined payroll, petty cash, and HR onboarding processes.
- Oversaw shift scheduling to maintain service continuity and operational efficiency.
- Coordinated kitchen staffing and budgets to enhance resources and workflows.
PA / Medical Secretary to Consultant Neurologists
West Suffolk Hospital, Bury St Edmunds
2024.01 - 2025.01
- Managed patient correspondence and records, ensuring accuracy and confidentiality. Drafted clinic letters and documentation to support quality patient care. Executed GP referrals and maintained filing systems for efficient workflow.
- Optimised consultant schedules through diary management and appointment prioritisation.
- Acted as liaison between consultants, hospital staff, and patients to enhance clinical operations.
Funeral Arranger
Hunnaball Family Funeral Group, Colchester
2023.01 - 2024.01
- Coordinated comprehensive funeral arrangements, honouring families' wishes with sensitivity. Liaised with families, crematoriums, and officiants to manage schedules effectively. Oversaw charitable donations and nurtured partnerships with organisations.
- Represented company at community events, boosting brand visibility.
- Enhanced public engagement through promotional activities.
Administrator
Just Recruitment Temp Agency, Great Dunmow
2022.01 - 2023.01
- Managed administrative functions, generating reports, financial quotes, and invoices that informed Operations and senior management. Led complex initiatives to improve process efficiency while preparing for expanded responsibilities.
- Orchestrated client service workflows, resolving equipment issues for high-profile accounts.
- Streamlined SAP job tracking, enhancing real-time visibility and team response times.
- Executed dispatch logistics and managed inventory, optimising parts delivery and minimising downtime.
Medical Secretary
Crystal Centre, Chelmsford
2020.01 - 2021.01
- Coordinated patient care for Frailty & Dementia Team, supporting Consultant Psychiatrists at Ruby Ward and Chelmsford Hub. Managed Care Plan Approaches (CPA), collaborated with staff, social workers, and families for smooth patient transitions. Prepared Mental Health Tribunal reports, tracked legal and clinical deadlines, and ensured accurate patient records.
- Synthesised clinical discussions into actionable notes for multidisciplinary teams.
- Mentored junior secretaries, boosting team efficiency and clinical administration standards.
PA / Medical Secretary
D E Surgery Ltd., Maldon, Essex
2011.01 - 2020.01
- Coordinated with consultants, matrons, hospital admin, and patients, nurturing professional relationships and patient trust. Managed clinic letters, operating lists, and audio transcriptions to enhance communication and efficiency. Maintained comprehensive filing systems for organised, accessible patient information.
- Partnered with Consultant Hand & Plastic Surgeon to optimise clinical schedules and patient appointments.
- Refined processes for correspondence and GP referrals, boosting administrative effectiveness.
Education
AMSPAR Medical Secretary Diploma - Medical Secretarial
Barking College of Technology
Ilford, EssexGCSEs - GCSE
Abbs Cross School
Hornchurch, HaveringSkills
- Patient Management Systems
- Practice Management Software
- Medical software knowledge
- Accurate Data Management
- Referral management
- Office software proficiency
- Diary management
- Care coordination
- Document Preparation
- Prioritisation skills
- Multitasking
- Time management
- Team Coordination
- Client Relationship Management
- Verbal communication
- Discretion
- Confidentiality
- Bookkeeping knowledge
- Patience and diplomacy
Affiliations
- Travelling
- Reading
- Creating Diamond Art Pictures
- Keen on trying new foods.
Accomplishments
Secretary of the Year at Spire Wellelsey Hospital two years running.
Timeline
Administrative Assistant
Dr. Sandeep Bansal Private Practice, Elixir Medics
2026.04 - 2026.10
Administrator / Front of House
UKAT, Halstead
2025.01 - 2026.01
PA / Medical Secretary to Consultant Neurologists
West Suffolk Hospital, Bury St Edmunds
2024.01 - 2025.01
Funeral Arranger
Hunnaball Family Funeral Group, Colchester
2023.01 - 2024.01
Administrator
Just Recruitment Temp Agency, Great Dunmow
2022.01 - 2023.01
Medical Secretary
Crystal Centre, Chelmsford
2020.01 - 2021.01
PA / Medical Secretary
D E Surgery Ltd., Maldon, Essex
2011.01 - 2020.01
AMSPAR Medical Secretary Diploma - Medical Secretarial
Barking College of Technology
GCSEs - GCSE
Abbs Cross School