Helen Neill

I was responsible for ensuring the attendance registers were completed daily and to follow up any pupils who had not attended school, this included text, email, and telephone calls in the morning.

I also completed home visits with the pastoral mentor for that pupil and we discussed a phase return to school and support which the school could offer when the pupil was in school.

I held meetings with parents whose child had low attendance which included support which we could offer as a school.

All meetings and home visits were recorded on CPOMS and any relevant information which I was advised about a pupil.

I am familiar with SIMS and CPOMS.

• Executed on-time, under-budget projects by solving complex issues for senior leadership.
• Encouraged customer feedback to deliver information to management for process improvements.
• Strengthened traceability and developed organisation systems for records, reports and agendas.
• I was responsible for ensuring the attendance registers were completed daily and to follow up any pupils who had not attended school, this included text, email, and telephone calls in the morning.
• Completed home visits with the pastoral mentor for that pupil and we discussed a phase return to school and support which the school could offer when the pupil was in school. H
• Held meetings with parents whose child had low attendance which included support which we could offer as a school.
• All meetings and home visits were recorded on CPOMS and any relevant information which I was advised about a pupil. I am familiar with SIMS and CPOMS.

Ensure that the pupils follow the rules set by JCQ the joint council for qualifications.

Ensure that the correct exam papers have been distributed for the students by setting the room out accordingly.

Follow the procedures to ensure that the lessons runs accordingly and the students complete the work which has been set for them.

• Handled nappy changes and baby feeding while keeping detailed log sheets.
• Attended regular training opportunities to expand professional knowledge and further career progression.
• Created stimulating learning environments to motivate educational engagement and development.
• Boosted literacy and numeracy attainment using innovative games and exercises.

• Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
• Recruited and trained driven, dedicated team members, reducing staff turnover.
• Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
• Tracked expenses and responsibly managing budgets.
• Ensure each of my key children’s development files were up to and accurate and ensure the safeguarding and well being of all staff and children were being followed.
• Ensure all legal paperwork was completed correctly and report any safeguarding issues to the relevant outside agencies.

• Delivered rich learning opportunities for children with diverse abilities.
• Attended regular training opportunities to expand professional knowledge and further career progression.
• Boosted literacy and numeracy attainment using innovative games and exercises.
• Created stimulating learning environments to motivate educational engagement and development.
• Encouraged physical fitness and wellbeing through outdoor activities.
• Applied paediatric first aid and managed incidents with calm and composure.
• Maintained clean, safe play environments, disinfecting toys and surfaces regularly.
• Designed educational activities for young children in line with Early Years Foundation Stage (EYFS) curriculum.
• Developed trusting relationships with children, parents and staff.
• Handled nappy changes and baby feeding while keeping detailed log sheets.
• Raised safeguarding concerns with senior staff to maintain positive child security and wellbeing.
• Kept accurate learning journey records, sharing updates with parents and carers for cohesive childcare.
• Prepared functional facilities and learning resources in collaboration with room leader.
• Supervised and supported children during meal times with strict attention to detail to mitigate risks.
• Submitted written reports to parents detailing progress and development of children.
• Oversaw key group of children and kept detailed progress observations.
• Managed misbehaviour using proven strategies and methodologies.
• Planned creative activities to motivate and inspire children.
• Updated online learning journals with excellent systems knowledge.
• Promoted emotional and social development of children, encouraging learning through play and sensory activities.

• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Performed cashier duties, including balancing and end-of-day banking.
• Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Tracked orders and diplomatically handled complaints to resolve issues.
• Recorded and processed customer data accurately.
• Identified and effectively resolved customer issues, consistently meeting call time targets.
• Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.

Ensure the safeguarding and wellbeing for the children are met during after school activities which the team and myself arranged.

• Managed high-volume customer enquiries across various channels, delivering helpful, timely and professional service.
• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Tracked orders and diplomatically handled complaints to resolve issues.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Identified and effectively resolved customer issues, consistently meeting call time targets.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Offered prompt solutions to maintain customer satisfaction.
• Managed high-volume customer queries simultaneously through effective multitasking.
• Transferred customer calls to respective department or personnel to address specific issues.
• Participated in staff meetings to discuss new developments.
• Established positive relationships with clients by going extra mile to build rapport.
• I completed both computer admin - information given from the public but also legal paperwork for jobs which I attended. These documents had to be accurate and include all relevant information as this could be used in court if any of the cases which I dealt with were forwarded to the court to be dealt with.
• Recording accurate information was essential in this role along with good communication skills with the residents of the borough and being able to work alongside outside agencies including the police when required.

• Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experiences.
• Maintained up-to-date product and service knowledge by attending regular training opportunities.
• Performed cashier duties, including balancing and end-of-day banking.
• Provided outstanding customer service to high volumes of clients, consistently achieving first-rate satisfaction scores.
• Processed sales and orders accurately and efficiently, exceeding performance and productivity targets.
• Offered prompt solutions to maintain customer satisfaction.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Adhered strictly to policies and procedures for continued company compliance.
• Coached and trained team members to increase productivity and growth.
• Provided information regarding warranties, promos and loyalty programs to enhance customer satisfaction.
• Kept abreast with latest product developments to inform customers.
• Established positive relationships with clients by going extra mile to build rapport.
• Offered detailed advice on product and service benefits.
• Recorded and processed customer data accurately.