Helen Moore

Order entry, invoicing, process and monitoring of sales orders from receipt to completion.

Work in conjunction with the logistics department and Field sales personnel to ensure correct specification and timely delivery of orders.

Support Field sales with information and general sales administration, carrying out duties necessary and appropriate to the role as defined by the Line Manager.

Deal with customer queries in the most appropriate way according to level and type of enquiry.

General administration tasks to ensure the smooth running of the Sales administration department.

Liaise with head office in Germany for production, product and delivery information.

Manage customer service in a timely and efficient manner, escalate actions to Field sales if further investigation is required.

To support the Area sales manager in providing above and beyond customer service.

Input sales orders.

Make and receive calls to existing and lapsed customers to increase sales and promote new products.

Maintain and update customer database, perform credit control duties and process payments.

Promptly process sales orders and manage stock efficiently.

Deal with third party couriers and delivery companies.

Prepare driver schedule packs with delivery notes and routes.

Assist with the presentation of the showroom and provision of hospitality for customer and potential customer visits.

Inputting Amazon orders onto SAP and generation of invoices the following day.

General office administration.

Contract ended due to Covid

Working on the Western Power contract.

Raising quotations for non contract work followed by invoicing and claiming costs.

Arranging work packs for direct staff and sub-contractors.

Assist Field managers with work schedules and planning.

Logging and ordering PPE.

Arrange vehicle maintenance.

Raise purchase orders.

General administration duties.

Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.

Purchase materials as per contract both within the UK and Europe.

Arrange meetings, travel, vehicle hire and accommodation for the Directors and Field managers.

Manage external supplies and enquiries.

Arranging training courses for personnel.

Handle existing business connection to identify and arrange meetings with both new and existing supply chains, price negotiation, product availability and arrange new credit limits.

Prep and overview of orders.

Approval of payments.

Invoice checking and resolve discrepancies.

General administration duties.

Contacting tenants to arrange gas and electrical safety checks for both private landlords and Estate agents.

Ordering of parts for Engineers.

Inputting a target number of telephone, fax and email orders.

General calls including stock check and pricing.

Invoice queries.

Stand in cover Team Leader.

Training of new staff.

Catalogue training.

Ordering ship stock and uniforms for the Merchant Navy.

Verbally contact personnel with joining instructions for the next posting.

Arranging outbound and inbound flights.

Telex ships for confirmation of joiners.