Helen Monteith
Connahs Quay,Flintshire
Summary
Dedicated professional with expertise in order processing and a proven track record of delivering faultless customer service. Demonstrates resilience under pressure and exceptional multitasking abilities, ensuring time efficiency in all tasks. Possesses excellent telephone etiquette and a strong commitment to maintaining superior customer service standards.
Overview
40
40
years of professional experience
Work history
Sales coordinator
ACPS Automotive Ltd
Whitchurch, Shropshire
2023.07 - Current
- New business set up in the UK - Canvasing and onboarding new customer accounts.
- Enhanced customer satisfaction by managing sales enquiries effectively.
- Handled critical customer issues promptly, improving overall service quality.
- Assisted in planning trade shows to increase brand visibility.
- Ensuring customer accounts are kept up-to date. Allocating payments, taking card payments and resolving any issues that could lead to delays in accounts being settled.
- Ordering and re-ordering stock.
- Arrange transport for stock delivery.
- Liaising with 3rd party warehouse.
Sales & Customer Support Manager
Witter Towbars
Flintshire, Flintshire
2001.10 - 2023.07
- I started my employment as Sales Coordinator. taking sales orders and arranging returns
- Role began to enhance over time as it became clear that a link between sales and production was needed.
- Liaising with and arranging bulk orders for OES customers in the UK and Norway.
- Enhanced customer satisfaction with effective problem-solving strategies.
- Collaborated cross-functionally to align departmental goals and objectives.
- Developed a comprehensive training programme for improved team performance.
- Conducted regular performance reviews, ensuring continuous improvement of staff skills.
- Created a supportive work environment leading to high staff retention rates.
Service coordinator
Sharples Office Automation
Chester, Cheshire
1993.03 - 2001.10
- Facilitated inter-departmental communications which enhanced overall organisational effectiveness.
- Coordinated with suppliers to ensure timely delivery of necessary parts.
- Conducted regular reviews of services provided, maintaining high quality standards.
- Dealt with challenging customer issues, ensuring swift resolution and retaining customer loyalty.
- Delivered exceptional client service, resulting in repeat business.
- Allocated resources effectively for optimal use across different projects.
Receptionist
Bradon Reprographics
Hawarden, Flintshire
1990.05 - 1993.03
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Served as the initial point of contact for customers; providing warm greetings and helpful assistance at all times.
- Exhibited excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Administrator
North West Industrial Plastics Ltd
Garden City, Flintshire
1988.04 - 1990.04
- Reception duties
- All administration and accounting
- Payroll and Banking
Production packer
Aeropak
Bretton, Cheshire
1987.03 - 1988.04
- Performed daily inspection of packing machinery to guarantee optimal performance.
- Adapted quickly to changing production schedules, demonstrating flexibility and resilience under pressure.
- Mastered variety of packaging techniques, demonstrating versatility and adaptability on the job.
- Coordinated with supervisors regularly for updates regarding order requirements or changes in schedules.
YTS. Trainee Jeweller/Shop Assistant
Pleasers Jewellers
Shotton, Flintshire
1986.06 - 1987.03
- Improved customer satisfaction by offering personalised jewellery recommendations.
- Boosted productivity by maintaining a clean, organised workspace.
- Trained in different Methods of jewellery repair and cleaning technique's.
Education
GCSEs -
Connahs Quay High School
Flintshire Skills
- Order processing expertise
- Multitasking
- Telephone etiquette
- Faultless customer service
- Resilience under pressure
- Time efficiency
- Excellent customer service history
- Experience of many software packages, most recently SAP and Syspro
References
References available upon request.
Timeline
Sales coordinator
ACPS Automotive Ltd
2023.07 - Current
Sales & Customer Support Manager
Witter Towbars
2001.10 - 2023.07
Service coordinator
Sharples Office Automation
1993.03 - 2001.10
Receptionist
Bradon Reprographics
1990.05 - 1993.03
Administrator
North West Industrial Plastics Ltd
1988.04 - 1990.04
Production packer
Aeropak
1987.03 - 1988.04
YTS. Trainee Jeweller/Shop Assistant
Pleasers Jewellers
1986.06 - 1987.03
GCSEs -
Connahs Quay High School