Helen Mitchell

Key Responsibilities

Provide expert advice and guidance on complex employee relations cases, ensuring fair and consistent application of policies, procedures, and employment law. The role requires managing a high caseload while contributing actively to continuous improvement initiatives to enhance service delivery, efficiency, and employee experience.

• Manage a high volume of ER cases (e.g. disciplinary, grievance, performance, capability, absence, and appeal hearings) from initiation to resolution.
• Provide timely, consistent, and legally compliant advice to managers, ensuring best practice is followed.
• Support and coach line managers in handling people matters, building their ER capability.
• Maintain accurate and confidential records, ensuring casework is logged, tracked, and reported effectively.
• Identify themes and trends from casework, highlighting risks and opportunities to improve policies and processes.
• Actively contribute to continuous improvement projects, including reviewing policies, streamlining case management processes, and enhancing tools/resources for managers.
• Partner with HR colleagues and key stakeholders to deliver a proactive and solution-focused ER service.
• Keep up to date with employment law and HR best practice, ensuring advice is current and robust.

• Act as the first point of contact in HR for employees and managers
• Develop strong and trusted relationships throughout the business to enable effective collaboration on all people related initiatives
• Advise line managers on correct disciplinary procedures for compliant issue resolution.
• Contribute to and drive HR projects that deliver against the UK People Strategy
• Embed change initiatives and help to influence change across the business
• Work with the People Business Partners to help manage HR policy and practice, make recommendations in line with changes in legislation and best practice
• HR processes (including recruitment, onboarding, payroll, compensation) run efficiently and accurately
• Manage all ER cases
• Provide advice and guidance to managers on day-to-day ER issues in line with current employment legislation, company procedures and commercial risk
• Work with the People Business Partners and Learning and Culture team to provide relevant training solutions that meet needs of the business and develop the organisation and individual
• Support line managers to ensure comprehensive onboarding programmes are in place for all new starters
• Work with the People Business Partners and Compensation and Benefits team to ensure effective reward and compensation management
• Help to manage and coordinate key activity including the bonus and salary review processes and annual job evaluation and pay band mapping
• Work closely with the People Coordinator to ensure processes and systems are being fulfilled effectively with the following: New starters, leavers, Changes to terms and conditions of employment, All forms of parental leave
• Work with Compensation and Benefits team on accurate reporting of people data.
• Pension administration for company pension scheme
• Member Trustee for final salary scheme

• Focusing on raising core capability, raising engagement and handling large scale employee relations activity
• Supported 2 locations Cirencester and London with Line Management responsibility for 1 HR Administrator
• This role focused on developing and coaching line managers, policy development and implementation with robust employee relations and employment law advice to Line Managers to establish best practice and compliance.
• Onboarding
• Offboarding
• Full end to end Payroll Administration.
• Dispensed forms such as P45s and P60s accurately and on time.
• Evaluated discrepancies and rectified payroll errors.
• Executed monthly payroll and pension procedures with meticulous attention to detail.
• Collected and evaluated timesheets and managed electronic timekeeping systems.

• Mentoring the payroll administrator and working across 2 sites and managing weekly payrolls of up to 700 staff per week and 1000 monthly paid employee
• Year end processing, inclusive of P11D's and third party payments.
• PAYE advise
• Executed monthly payroll and pension procedures with meticulous attention to detail.
• Evaluated discrepancies and rectified payroll errors.
• Ensured employee confidentiality, verifying adherence to GDPR requirements across all tasks.
• Responded to enquiries and provided information regarding payroll related matters.
• Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
• Company car data submission
• Collected and evaluated timesheets and managed electronic timekeeping systems.
• Calculation of SSP, SMP, SRP
• Produced adhoc reports from the payroll system.

• Full end to end administration of payroll process in an accurate and timely manner.
• Processed holiday or leave requests, maintained related documentation and calculated appropriate payments.
• Managed employee records on database to maintain accuracy and updated information.
• Administered confidential payroll records, meticulously maintaining data integrity.
• Documented employee attendance, leave and overtime and updated database.

• Processing Insurance claims.