Summary
Overview
Work history
Education
Skills
Interests
Timeline
Generic

Helen Mitchell

Chelmsford,Essex

Summary

With over 20 years involved in various administrative and front office roles within the public and private sectors, along with running a small business I have developed many skills. These include strong organisation, creativity with a keen eye for detail, working to deadlines alongside a drive to continue to learn and develop along the way.


I would describe myself as a friendly, approachable, strong team member with the ability to work well with others as well as independently and I would love the opportunity to be considered for this role.

Overview

29
29
years of professional experience

Work history

Patient Coordinator / Medical Receptionist

SpaMedica
Chelmsford, Essex
09.2024 - Current
  • Prepare medical records, maintaining accurate and up to date patient electronic and paper files.
  • Monitor and update clinic lists before producing timely reports to distribute to team members at the start of the day.
  • Offer compassionate support to patients, easing anxiety about their cataract or laser surgery.
  • Monitor and manage emails for medical record requests, appointment updates and important patient and clinic information.
  • Liaise and work closely with all clinical staff including surgeons and optometrists to ensure a smooth running clinic.
  • Ensure patient confidentiality at all times.
  • Communicate clearly with both the clinical team and patients.
  • Participated in regular team meetings for continuous improvement efforts.

Administrator, Psychological Therapies

NHS Foundation Trust, Broomfield Hospital
Chelmsford, ESSEX
04.2023 - 09.2024
  • Interact with patients and staff members professionally by phone, email and in-person to deliver accurate service information, arranging counselling and therapy sessions.
  • Oversee database to maintain updated records and accuracy.
  • Collaborate with different departments to maintain positive rapport and smooth workflow.
  • Work closely with Psychologists and Doctors to deliver high quality service to patients
  • Taking minutes at meetings when required and circulating agenda and papers.
  • Diary management for around 20 senior clinicians.
  • Ensuring high levels of confidentiality at all times.

Small Business Owner

Olivetreehome
Chelmsford, Essex
04.2017 - 08.2024


  • Launched new products with detailed marketing plans.
  • Demonstrated exceptional customer service achieving 5 star trust pilot rating.
  • Researched market trends and consumer behaviour to support business decision-making.
  • Put in place clear controls for financial administration and business management.
  • Designed and developed monthly newsletters to VIP members informing them of recent news and up and coming launches and events.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Optimised flow and scheduling of daily operations for maximum productivity.
  • Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
  • Promoted company products and services on social media to increase brand awareness.
  • Organising and teaching workshops and attending sales events

Mortgage administrator

Essex Home Finance
Chelmsford
09.2015 - 10.2020
  • Responsible for analysing customers financial documents, looking at affordability, updating crm platform, sent out relevant correspondence, letters, filing
  • Provided front of house contact, assisting and advising customers as necessary
  • Ensured accurate information reported to broker from document/data analysis
  • High levels of customer confidentiality
  • Adhered to all compliance guidelines

Housewife/ Mother

At home
Chelmsford, Essex
04.2012 - 08.2015

Finance administrator

Cumbria County Council
Penrith, Cumbria
04.2002 - 03.2012
  • I worked under the Adult Social Care department responsible for payments relating to services provided by Cumbria County Council
  • Chased up missed payments, escalating as required to ensure unpaid funds were quickly received
  • Handled high volumes of outgoing payments, accurately processing associated paperwork and digital records
  • Demonstrated expertise in excel and associated applications to manage data effectively
  • Monitored localised budget information and provided regular reports.
  • High levels of client confidentiality

Interior Design Assistant

Grand Design Interiors
Penrith, Cumbria
07.2005 - 05.2010
  • This was a voluntary role on an evening and weekend, whilst I was studying the KLC Interior Design Diploma
  • The owner, Lyn shared her knowledge of soft furnishings, styling with colour, wallpaper, lighting and taught me the skills of measuring up and creating window treatments
  • I helped source fabrics and samples for her projects
  • Shadowed senior designers to gain knowledge and expertise.
  • Alongside the above, I voluntarily assisted customers in the interior design shop and helped design window displays.

Transport Administrator

Cumbria County Council
Carlisle, Cumbria
02.1999 - 04.2002
  • Working under the Transport Team for Cumbria County Council
  • My role was to accurately asses applications for school transport, asses criteria and inform parents/guardians sensitively of their outcome and eligibility
  • I was responsible for recording payments made regarding transport to providers and from service users
  • Databases had to be kept accurate and up to date, communications with school transport providers smooth and effective
  • Confidentiality was imperative
  • I was responsible for inspected and reviewing services provided ensuring they complied with quality standards.

Reception/Customer Service Assistant

Lakeland Office Point
Penrith, Cumbria
02.1997 - 02.1999
  • Provided all-round shop support, performing cashier duties, offering product assistance and delivering customer care
  • Stocked and reviewed inventory regularly
  • Handled complaints calmly and professionally, providing appropriate solutions to help continued customer satisfaction

Legal Assistant

William Mark Bell Solicitors
Carlisle, Cumbria
07.1996 - 02.1997
  • Collated documentation for responses and trial evidence
  • Delivering legal documents to court and ensuring documents were correct
  • Responsible for maintaining diary and maintaining client files

Volunteer lead newlsetter editor

Motor Neurone Disease Association
Remote
02.2025 - Current
  • Write & design the South East London branch newsletter
  • Compile the newsletter with contributions and support from volunteers, members and local partners
  • Organise the distribution of the newsletter to all local members
  • Contribute to the national volunteering newsletter


Education

Copywriting

College of Media and Publishing
Chichester, West Sussex
01.2025 -

Diploma - Interior Design KLC

KLC School of Design
London
2010

Diploma - Business Studies

Carlisle Business College
1998

NVQ Level 3 - Advanced (Equivalent to 2 A Levels) -

Ullswater Community College
Penrith
1996

GCSEs -

Ullswater Community College
1994

Skills

  • High level approach to customer service offering friendly and welcoming manner at all times
  • Flexible & organised
  • Adaptable to new systems/technology
  • Keen to learn
  • Copywriting and newsletter design experience
  • Canva and Adobe Illustrator
  • Self motivated
  • Strong team player
  • Confidentiality
  • Attention to detail
  • Marketing & social media management

Interests

Spending time with my family and children, cooking, running, swimming, and planning new interior design projects for my home.

Timeline

Volunteer lead newlsetter editor

Motor Neurone Disease Association
02.2025 - Current

Copywriting

College of Media and Publishing
01.2025 -

Patient Coordinator / Medical Receptionist

SpaMedica
09.2024 - Current

Administrator, Psychological Therapies

NHS Foundation Trust, Broomfield Hospital
04.2023 - 09.2024

Small Business Owner

Olivetreehome
04.2017 - 08.2024

Mortgage administrator

Essex Home Finance
09.2015 - 10.2020

Housewife/ Mother

At home
04.2012 - 08.2015

Interior Design Assistant

Grand Design Interiors
07.2005 - 05.2010

Finance administrator

Cumbria County Council
04.2002 - 03.2012

Transport Administrator

Cumbria County Council
02.1999 - 04.2002

Reception/Customer Service Assistant

Lakeland Office Point
02.1997 - 02.1999

Legal Assistant

William Mark Bell Solicitors
07.1996 - 02.1997

Diploma - Interior Design KLC

KLC School of Design

Diploma - Business Studies

Carlisle Business College

NVQ Level 3 - Advanced (Equivalent to 2 A Levels) -

Ullswater Community College

GCSEs -

Ullswater Community College
Helen Mitchell