Helen Mitchell
Chelmsford,Essex
Summary
With over 20 years involved in various administrative and front office roles within the public and private sectors, along with running a small business I have developed many skills. These include strong organisation, creativity with a keen eye for detail, working to deadlines alongside a drive to continue to learn and develop along the way.
I would describe myself as a friendly, approachable, strong team member with the ability to work well with others as well as independently and I would love the opportunity to be considered for this role.
Overview
29
29
years of professional experience
Work history
Patient Coordinator / Medical Receptionist
SpaMedica
Chelmsford, Essex
2024.09 - Current
- Prepare medical records, maintaining accurate and up to date patient electronic and paper files.
- Monitor and update clinic lists before producing timely reports to distribute to team members at the start of the day.
- Offer compassionate support to patients, easing anxiety about their cataract or laser surgery.
- Monitor and manage emails for medical record requests, appointment updates and important patient and clinic information.
- Liaise and work closely with all clinical staff including surgeons and optometrists to ensure a smooth running clinic.
- Ensure patient confidentiality at all times.
- Communicate clearly with both the clinical team and patients.
- Participated in regular team meetings for continuous improvement efforts.
Administrator, Psychological Therapies
NHS Foundation Trust, Broomfield Hospital
Chelmsford, ESSEX
2023.04 - 2024.09
- Interact with patients and staff members professionally by phone, email and in-person to deliver accurate service information, arranging counselling and therapy sessions.
- Oversee database to maintain updated records and accuracy.
- Collaborate with different departments to maintain positive rapport and smooth workflow.
- Work closely with Psychologists and Doctors to deliver high quality service to patients
- Taking minutes at meetings when required and circulating agenda and papers.
- Diary management for around 20 senior clinicians.
- Ensuring high levels of confidentiality at all times.
Small Business Owner
Olivetreehome
Chelmsford, Essex
2017.04 - 2024.08
- Launched new products with detailed marketing plans.
- Demonstrated exceptional customer service achieving 5 star trust pilot rating.
- Researched market trends and consumer behaviour to support business decision-making.
- Put in place clear controls for financial administration and business management.
- Designed and developed monthly newsletters to VIP members informing them of recent news and up and coming launches and events.
- Applied customer feedback to inform business strategy and foster continued loyalty.
- Optimised flow and scheduling of daily operations for maximum productivity.
- Liaised with vendors to achieve favourable product pricing and timely stock replenishment.
- Promoted company products and services on social media to increase brand awareness.
- Organising and teaching workshops and attending sales events
Mortgage administrator
Essex Home Finance
Chelmsford
2015.09 - 2020.10
- Responsible for analysing customers financial documents, looking at affordability, updating crm platform, sent out relevant correspondence, letters, filing
- Provided front of house contact, assisting and advising customers as necessary
- Ensured accurate information reported to broker from document/data analysis
- High levels of customer confidentiality
- Adhered to all compliance guidelines
Housewife/ Mother
At home
Chelmsford, Essex
2012.04 - 2015.08
Finance administrator
Cumbria County Council
Penrith, Cumbria
2002.04 - 2012.03
- I worked under the Adult Social Care department responsible for payments relating to services provided by Cumbria County Council
- Chased up missed payments, escalating as required to ensure unpaid funds were quickly received
- Handled high volumes of outgoing payments, accurately processing associated paperwork and digital records
- Demonstrated expertise in excel and associated applications to manage data effectively
- Monitored localised budget information and provided regular reports.
- High levels of client confidentiality
Interior Design Assistant
Grand Design Interiors
Penrith, Cumbria
2005.07 - 2010.05
- This was a voluntary role on an evening and weekend, whilst I was studying the KLC Interior Design Diploma
- The owner, Lyn shared her knowledge of soft furnishings, styling with colour, wallpaper, lighting and taught me the skills of measuring up and creating window treatments
- I helped source fabrics and samples for her projects
- Shadowed senior designers to gain knowledge and expertise.
- Alongside the above, I voluntarily assisted customers in the interior design shop and helped design window displays.
Transport Administrator
Cumbria County Council
Carlisle, Cumbria
1999.02 - 2002.04
- Working under the Transport Team for Cumbria County Council
- My role was to accurately asses applications for school transport, asses criteria and inform parents/guardians sensitively of their outcome and eligibility
- I was responsible for recording payments made regarding transport to providers and from service users
- Databases had to be kept accurate and up to date, communications with school transport providers smooth and effective
- Confidentiality was imperative
- I was responsible for inspected and reviewing services provided ensuring they complied with quality standards.
Reception/Customer Service Assistant
Lakeland Office Point
Penrith, Cumbria
1997.02 - 1999.02
- Provided all-round shop support, performing cashier duties, offering product assistance and delivering customer care
- Stocked and reviewed inventory regularly
- Handled complaints calmly and professionally, providing appropriate solutions to help continued customer satisfaction
Legal Assistant
William Mark Bell Solicitors
Carlisle, Cumbria
1996.07 - 1997.02
- Collated documentation for responses and trial evidence
- Delivering legal documents to court and ensuring documents were correct
- Responsible for maintaining diary and maintaining client files
Volunteer lead newlsetter editor
Motor Neurone Disease Association
Remote
2025.02 - Current
- Write & design the South East London branch newsletter
- Compile the newsletter with contributions and support from volunteers, members and local partners
- Organise the distribution of the newsletter to all local members
- Contribute to the national volunteering newsletter
Education
Copywriting
College of Media and Publishing
Chichester, West Sussex 2025.01 -
Diploma - Interior Design KLC
KLC School of Design
London2010
Diploma - Business Studies
Carlisle Business College
1998
NVQ Level 3 - Advanced (Equivalent to 2 A Levels) -
Ullswater Community College
Penrith1996
GCSEs -
Ullswater Community College
1994
Skills
- High level approach to customer service offering friendly and welcoming manner at all times
- Flexible & organised
- Adaptable to new systems/technology
- Keen to learn
- Copywriting and newsletter design experience
- Canva and Adobe Illustrator
- Self motivated
- Strong team player
- Confidentiality
- Attention to detail
- Marketing & social media management
Interests
Spending time with my family and children, cooking, running, swimming, and planning new interior design projects for my home.
Timeline
Volunteer lead newlsetter editor
Motor Neurone Disease Association
2025.02 - Current
Copywriting
College of Media and Publishing
2025.01 -
Patient Coordinator / Medical Receptionist
SpaMedica
2024.09 - Current
Administrator, Psychological Therapies
NHS Foundation Trust, Broomfield Hospital
2023.04 - 2024.09
Small Business Owner
Olivetreehome
2017.04 - 2024.08
Mortgage administrator
Essex Home Finance
2015.09 - 2020.10
Housewife/ Mother
At home
2012.04 - 2015.08
Interior Design Assistant
Grand Design Interiors
2005.07 - 2010.05
Finance administrator
Cumbria County Council
2002.04 - 2012.03
Transport Administrator
Cumbria County Council
1999.02 - 2002.04
Reception/Customer Service Assistant
Lakeland Office Point
1997.02 - 1999.02
Legal Assistant
William Mark Bell Solicitors
1996.07 - 1997.02
Diploma - Interior Design KLC
KLC School of Design
Diploma - Business Studies
Carlisle Business College
NVQ Level 3 - Advanced (Equivalent to 2 A Levels) -
Ullswater Community College
GCSEs -
Ullswater Community College