Summary
Overview
Work History
Skills
Affiliations
Certification
References
Timeline
Generic

Helen McGuire

Glasgow,Strathclyde

Summary

Dedicated professional with a strong background in client relationship management and tenant advocacy. Demonstrates exceptional skills in building relationships, maintaining professional boundaries, and providing motivational encouragement. Proficient in case file management, housing reviews, and developing client support plans with a deep respect for diversity and confidentiality. Well-versed in domestic violence training, legislation knowledge, and poverty awareness. Committed to fostering a positive attitude and active listening to support clients effectively.

Overview

49
49
years of professional experience
1
1
Certification

Work History

Tenant Liaison Worker

Right There
Glasgow, Strathclyde
12.2022 - Current
  • Counselled tenants on good neighbourliness practices building harmonious living environment.
  • Streamlined communication channels between landlords and residents to improve transparency and trust.
  • Ensured service users felt confident in effective budgeting and rent payment through on going support.
  • Highlighted additional support provisions to maximise clients' growth opportunities.
  • Identified key client needs to develop targeted support programmes.
  • Enhanced tenant satisfaction by addressing and resolving housing concerns promptly.
  • Offered practical daily living advice, including financial planning, housing support and legal guidance.
  • Reported on clients' progress to evaluate service impact.
  • Helped service users to gain ability to function independently in society.
  • Assisted prospective tenants during property viewing appointments, guiding them through lease agreements and terms of tenancy.
  • Counselled clients through difficult times using approved and compassionate strategies.
  • Developed and implemented target client support plans, carrying out thorough risk assessments in line with Right There regulations.
  • Provided person-centred advice and guidance, aiding service user progress towards independent living.
  • Listened to clients' current struggles to signpost relevant support.

Manager

Letting Agency (N and L properties)
Glasgow, Strathclyde
05.2006 - 12.2022
  • Monitored individual leasing agent performance and coached on successful strategies.
  • Developed policies and procedures for effective property management.
  • Handled rent collections efficiently, reduced late payment incidences.
  • Greeted office visitors, asked relevant questions and offered assistance.
  • Created proposals, lease offers and documents for incoming and current tenancies.
  • Addressed and resolved conflicts between tenants promptly.
  • Kept accurate records of all resident and tenant correspondence.
  • Advised customer on contract law and property law.
  • Coordinated maintenance work on properties to ensure it met health and safety standards,.
  • Invited prospects to complete application after property tour.
  • Oversaw property maintenance, working with various tradesmen to complete repairs.
  • Gathered property information using reliable sources.
  • Collected, completed and processed lease applications.
  • Increased portfolio of managed properties by proactive networking efforts.
  • Conducted intensive property market research to stay abreast of trends and developments.
  • Enforced policies and rules for all tenants.
  • Conducted thorough tenant screenings for safer lettings,.
  • Prepared timely reports on property status, kept landlords informed about their investment condition,.
  • Organised regular property inspections to maintain property standards.
  • Negotiated tenancy agreements with optimal results for both landlords and tenants.
  • Performed background checks on all apartment applicants.
  • Delivering excellent customer service resulted in repeat business from satisfied clients,.
  • Communicated terms and conditions to prospective buyers or tenants.
  • Answered phone calls and emails, responding to prospects questions quickly and clearly.
  • Coordinated sales through communication with buyers, sellers and solicitors.
  • Stayed abreast of local real estate trends to provide informed advice to clients,.
  • Developed marketing strategies for properties, enhance visibility in competitive market.
  • Showed prospective tenants around properties and provided detailed information on key features.
  • Liaised with property owners and prospective new customers.
  • Worked with property managers to maintain market readiness and facilitate smooth transitions.
  • Managed property viewings for potential tenants, increased interest in available properties.
  • Settled disputes between landlords and tenants amicably, preserved long-term renting relationships,.
  • Collaborated with clients, solicitors and surveyors to progress property sales.

Self employed shop owner

Self employed pet supplies
Glasgow, Strathclyde
10.1998 - 01.2006
  • Created seasonal sales plans with varying stock and promotional strategies.
  • Forecasted sales figures and aligned inventory with expected demand.
  • Hired and trained new staff members for improved team performance.
  • Supervised staff to deliver top-quality service in alignment with company objectives.
  • Fostered positive shopping environment with attention to detail and cleanliness.
  • Established business goals and objectives to provide organisational direction toward growth and prosperity.
  • Oversaw budget management to keep to financial targets.

Self employed Childrens wear

self employed
Glasgow, Strathclyde
10.1986 - 05.1998
  • Built and maintained strong working relationships with regular customers.
  • Maintained positive, helpful attitude to deliver exceptional customer service.
  • Recorded required delivery documentation to maintain high levels of service efficiency.
  • Conducted deliveries between businesses, shops and households.
  • Checked items against inventory list for accuracy before dispatching orders.
  • Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
  • Provided proof of delivery to clients via digital platforms, enhancing communication transparency.
  • Loaded and unloaded goods safely to prevent damage during transport.
  • Secured parcels properly before commencing journey ensuring no losses occurred.

Assistant manager

Wholesale hosiery Ltd
Glasgow, Strathclyde
07.1976 - 02.1986
  • Developed strong relationships with suppliers, ensuring timely delivery of products.
  • Designed and implemented training to further develop staff based on business goals.
  • Handled stock control duties diligently preventing overstocking or shortages.
  • Streamlined store operations with efficient scheduling.
  • Managed cash registers accurately reducing discrepancies at end of day reconciliation.
  • Delegated tasks to team members efficiently improving overall productivity.
  • Led and managed administrative staff to maintain smooth daily operations.
  • Coordinated with management on operational issues providing solutions for better efficiency.

Skills

  • Tenant advocacy
  • Domestic violence training
  • Self-motivation
  • Building relationships
  • Housing reviews
  • Client support plans
  • Respect for diversity
  • Case file management
  • Confidentiality maintenance
  • Legislation knowledge
  • Poverty awareness
  • Positive attitude
  • Active listening

Affiliations

  • Enjoy walking and travelling

Certification

I am a qualified PAT tester

References

References available upon request.

Timeline

Tenant Liaison Worker

Right There
12.2022 - Current

Manager

Letting Agency (N and L properties)
05.2006 - 12.2022

Self employed shop owner

Self employed pet supplies
10.1998 - 01.2006

Self employed Childrens wear

self employed
10.1986 - 05.1998

Assistant manager

Wholesale hosiery Ltd
07.1976 - 02.1986

I am a qualified PAT tester

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Helen McGuire