Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
Generic

Helen Mathieson

Bridlington,EAST YORKS

Summary

Hard working, friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries and is highly skilled at fostering relationships. Has a strong attention to detail and works well both individually and within a team.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Managing Director/Office Manager

Mindfulness Association
09.2024 - Current
  • Enhanced staff morale with effective communication and engagement strategies.
  • Identified market trends, leading to business expansion opportunities.
  • Implemented cost-saving measures for financial stability.
  • Directed administration and optimisation of financial operations, payroll and accounting processes.
  • Worked with board of directors to establish objectives and decisively lead operations.
  • Partnered with management team to optimise operations and reduce costs.
  • Used Microsoft Word and other software tools to create documents and clear communications.

Health Care Assistant

York and Scarborough Hospital Trust
Bridlington
09.2023 - Current
  • Assisting in all aspects of personal care, retaining comfort and dignity.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Used communication and interpersonal skills to build positive relationships with clients.
  • Provided attentive first-hand care, comfort and safety to patients.
  • Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients.
  • Liaised between patients and healthcare professionals, facilitated effective communication channels.
  • Assisted in patient care, improved comfort and well-being.

Office Manager/Administrator

Mindfulness Association
02.2013 - 08.2024
  • Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
  • Maintained high standards of accuracy and quality in data entry and record keeping.
  • Managed high volumes of correspondence with excellent record-keeping and minimal response times.
  • Worked to facilitate positive, productive working environments through reliable administrative support.
  • Updated office management on team's activities and progress at weekly meetings.
  • Handled conflicts and complaints with strong problem-solving skills.
  • Processed invoices and financial data with strong eye for detail.
  • Managed large-scale events from initial planning to successful completion.
  • Prepared contracts and related documentation according to strict standards.
  • Built positive customer rapport through friendly, professional communication.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Maintained customer confidentiality, prioritising compliance with GDPR across all tasks.

Reservations Coordinator

Best Western Hotels
York
09.2009 - 02.2013
  • Conducted calls professionally and politely to maintain excellent service standards.
  • Communicated reservation confirmations to guests via post and email.
  • Resolved complaints, cancellations and refunds with mutually beneficial solutions.
  • Completed bookings and reservation amendments using hospitality property management software.
  • Dealt with high-volume calls and emails competently to meet service targets.
  • Trained and mentored junior consultants in customer service best practices.

Education

Certificate of Higher Education - Nursing

Learn Direct
09.2021 - 06.2023

Bachelor of Arts - English

University of Wolverhampton
09.2000 - 06.2003

Skills

  • Attention to Detail
  • Team Leadership
  • Project coordination
  • Conflict Resolution
  • Customer Service
  • Strong IT skills
  • Enthusiastic team player
  • Compassionate communication skills
  • Strong initiative
  • Promoting inclusion
  • Problem-solving
  • Written and verbal communication skills

Affiliations

  • Swimming
  • Walking
  • Cinema
  • Spending time with my family and friends
  • Yoga

References

References available upon request.

Timeline

Managing Director/Office Manager

Mindfulness Association
09.2024 - Current

Health Care Assistant

York and Scarborough Hospital Trust
09.2023 - Current

Certificate of Higher Education - Nursing

Learn Direct
09.2021 - 06.2023

Office Manager/Administrator

Mindfulness Association
02.2013 - 08.2024

Reservations Coordinator

Best Western Hotels
09.2009 - 02.2013

Bachelor of Arts - English

University of Wolverhampton
09.2000 - 06.2003

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Helen Mathieson