Helen Mathieson
Bridlington,EAST YORKS
Summary
Hard working, friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries and is highly skilled at fostering relationships. Has a strong attention to detail and works well both individually and within a team.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Managing Director/Office Manager
Mindfulness Association
09.2024 - Current
- Enhanced staff morale with effective communication and engagement strategies.
- Identified market trends, leading to business expansion opportunities.
- Implemented cost-saving measures for financial stability.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Worked with board of directors to establish objectives and decisively lead operations.
- Partnered with management team to optimise operations and reduce costs.
- Used Microsoft Word and other software tools to create documents and clear communications.
Health Care Assistant
York and Scarborough Hospital Trust
Bridlington
09.2023 - Current
- Assisting in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Used communication and interpersonal skills to build positive relationships with clients.
- Provided attentive first-hand care, comfort and safety to patients.
- Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients.
- Liaised between patients and healthcare professionals, facilitated effective communication channels.
- Assisted in patient care, improved comfort and well-being.
Office Manager/Administrator
Mindfulness Association
02.2013 - 08.2024
- Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
- Maintained high standards of accuracy and quality in data entry and record keeping.
- Managed high volumes of correspondence with excellent record-keeping and minimal response times.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Updated office management on team's activities and progress at weekly meetings.
- Handled conflicts and complaints with strong problem-solving skills.
- Processed invoices and financial data with strong eye for detail.
- Managed large-scale events from initial planning to successful completion.
- Prepared contracts and related documentation according to strict standards.
- Built positive customer rapport through friendly, professional communication.
- Adhered strictly to policies and procedures for continued company compliance.
- Maintained customer confidentiality, prioritising compliance with GDPR across all tasks.
Reservations Coordinator
Best Western Hotels
York
09.2009 - 02.2013
- Conducted calls professionally and politely to maintain excellent service standards.
- Communicated reservation confirmations to guests via post and email.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions.
- Completed bookings and reservation amendments using hospitality property management software.
- Dealt with high-volume calls and emails competently to meet service targets.
- Trained and mentored junior consultants in customer service best practices.
Education
Certificate of Higher Education - Nursing
Learn Direct
09.2021 - 06.2023
Bachelor of Arts - English
University of Wolverhampton
09.2000 - 06.2003
Skills
- Attention to Detail
- Team Leadership
- Project coordination
- Conflict Resolution
- Customer Service
- Strong IT skills
- Enthusiastic team player
- Compassionate communication skills
- Strong initiative
- Promoting inclusion
- Problem-solving
- Written and verbal communication skills
Affiliations
- Swimming
- Walking
- Cinema
- Spending time with my family and friends
- Yoga
References
References available upon request.
Timeline
Managing Director/Office Manager
Mindfulness Association
09.2024 - Current
Health Care Assistant
York and Scarborough Hospital Trust
09.2023 - Current
Certificate of Higher Education - Nursing
Learn Direct
09.2021 - 06.2023
Office Manager/Administrator
Mindfulness Association
02.2013 - 08.2024
Reservations Coordinator
Best Western Hotels
09.2009 - 02.2013
Bachelor of Arts - English
University of Wolverhampton
09.2000 - 06.2003
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