Hard working, friendly and open communicator with well-developed interpersonal and active listening skills. Focuses on providing timely and useful responses to customer queries and is highly skilled at fostering relationships. Has a strong attention to detail and works well both individually and within a team.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Managing Director/Office Manager
Mindfulness Association
2024.09 - Current
Enhanced staff morale with effective communication and engagement strategies.
Identified market trends, leading to business expansion opportunities.
Implemented cost-saving measures for financial stability.
Directed administration and optimisation of financial operations, payroll and accounting processes.
Worked with board of directors to establish objectives and decisively lead operations.
Partnered with management team to optimise operations and reduce costs.
Used Microsoft Word and other software tools to create documents and clear communications.
Health Care Assistant
York and Scarborough Hospital Trust
Bridlington
2023.09 - Current
Assisting in all aspects of personal care, retaining comfort and dignity.
Maintained confidentiality and compliance standards for optimised patient care.
Completed care documentation and monitored patient progress to achieve up-to-date records.
Used communication and interpersonal skills to build positive relationships with clients.
Provided attentive first-hand care, comfort and safety to patients.
Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients.
Liaised between patients and healthcare professionals, facilitated effective communication channels.
Assisted in patient care, improved comfort and well-being.
Office Manager/Administrator
Mindfulness Association
2013.02 - 2024.08
Interacted with customers professionally by phone, email or in-person to provide information and direct queries to appropriate staff members.
Maintained high standards of accuracy and quality in data entry and record keeping.
Managed high volumes of correspondence with excellent record-keeping and minimal response times.
Worked to facilitate positive, productive working environments through reliable administrative support.
Updated office management on team's activities and progress at weekly meetings.
Handled conflicts and complaints with strong problem-solving skills.
Processed invoices and financial data with strong eye for detail.
Managed large-scale events from initial planning to successful completion.
Prepared contracts and related documentation according to strict standards.
Built positive customer rapport through friendly, professional communication.
Adhered strictly to policies and procedures for continued company compliance.
Maintained customer confidentiality, prioritising compliance with GDPR across all tasks.
Reservations Coordinator
Best Western Hotels
York
2009.09 - 2013.02
Conducted calls professionally and politely to maintain excellent service standards.
Communicated reservation confirmations to guests via post and email.
Resolved complaints, cancellations and refunds with mutually beneficial solutions.
Completed bookings and reservation amendments using hospitality property management software.
Dealt with high-volume calls and emails competently to meet service targets.
Trained and mentored junior consultants in customer service best practices.
Executive Assistant of Senior Vice President, Managing Director, Directors & office manager at First Bus LondonExecutive Assistant of Senior Vice President, Managing Director, Directors & office manager at First Bus London
<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)<ul>
<li>Provided administrative support to three Front Office principals, ensuring seamless operations during absences.</li>
<li>Managed principal’s calendar, resolving scheduling conflicts and organizing meetings, events, and travel arrangements.</li>
<li>Acted as liaison with Agency senior leaders to gather briefing materials and background documents.</li>
<li>Coordinated logistics for executive team events, including conferences and retreats, enhancing overall efficiency.</li>
<li>Directed various support activities for high-level meetings and agency programs for distinguished visitors.</li>
<li>Collaborated with the Director of Scheduling to manage long- and short-term calendar of events.</li>
<li>Maintained confidentiality while managing sensitive information and prioritizing communications for senior executives.</li>
</ul> at United States Agency of International Development (USAID)
<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC<ul>
<li>Spearhead the management and oversight of the National Bio and Agro-Defense Facility (NBAF) project, a pivotal national asset developed in partnership with the U.S</li>
<li>Department of Agriculture (USDA) and the U.S</li>
<li>Department of Homeland Security (DHS)</li>
<li>Collaborate with USDA and DHS stakeholders to ensure a seamless transition of operations and mission capabilities from the aging Plum Island Animal Disease Center (PIADC) to NBAF, ensuring uninterrupted research, diagnostics, and training essential to national security</li>
<li>Lead the operational endurance phase, validating work processes and laboratory setups to guarantee compliance with the highest safety and biocontainment standards, particularly in biosafety level-4 (BSL-4) environments</li>
<li>Act as the hiring manager, conducting interviews and selecting high-quality employees to ensure the success of both DCA and NBAF</li>
<li>Serve as a subject matter expert pert for the payroll system Paychex, overseeing and approving payroll for 63 officers biweekly while managing paid time off and leave requests to maintain the security posture for the facility</li>
<li>Monitor project milestones, providing critical updates to senior management and stakeholders while ensuring alignment with USDA's mission objectives and federal guidelines</li>
<li>Direct the development and execution of strategic initiatives to facilitate efficient collaboration with federal partners, ensuring all laboratory operations adhere to regulatory requirements set forth by the Federal Select Agent Program (FSAP)</li>
<li>Foster a culture of excellence and professionalism within the team, emphasizing rigorous training, safety compliance, and operational integrity as key components of NBAF's mission to safeguard public health and the nation's food supply</li>
<li>Monitored budgeting activities by tracking expenditures and providing regular updates to management.</li>
<li>Analyzed existing processes within a department or organization in order to identify areas for improvement or increased efficiency.</li>
<li>Implemented quality control measures throughout each stage of a project's lifecycle.</li>
<li>Worked closely with senior managers to ensure that all projects were completed according to schedule.</li>
<li>Conducted research on potential vendors, suppliers, contractors and subcontractors for projects.</li>
<li>Provided administrative support to the Project Manager in order to facilitate successful project outcomes.</li>
<li>Prepared monthly progress reports summarizing key accomplishments achieved since the last report.</li>
<li>Trained junior staff on best practices for managing multiple projects simultaneously.</li>
</ul> at Defense Contracting Activity, LLC