Helen Lowson

Worked as a direct sales representative, providing friendly and knowledgeable customer service in a fastpaced retail environment. Some of my key responsibilities included assisting customers on the shop floor, handling transactions, offering product recommendations, while maintaining a welcoming professional atmosphere.

In addition to my main duties, I supported back-of-house operations such as stock replenishment, stocktaking, and accepting and organising deliveries to ensure the shop remained well-presented and fully stocked at all times. Developed strong communication and teamwork skills while consistently meeting sales targets and upholding brand standards. I displayed leadership skills by taking initiative in training and supporting temporary staff during peak periods, helping them learn store processes and customer service expectations. Gained valuable leadership experience while maintaining a friendly, customer-focused approach.

In this customer-facing role, I have developed and consistently applied strong communication, interpersonal, and problem-solving skills in a fast-paced environment. I engage with a diverse range of customers, resolving queries efficiently and professionally while ensuring a positive and welcoming experience. Trusted to manage the cinema floor independently, I have demonstrated initiative, leadership, and the ability to remain calm and focused under pressure.

My responsibilities also include maintaining clear, accurate transaction handling, ensuring cleanliness and compliance with safety standards, and supporting team operations. This role has sharpened my attention to detail, time management, and ability to convey information clearly—skills that align strongly with the analytical and communicative strengths developed during my English degree. I am consistently dependable, and known for my proactive attitude and collaborative mindset.