HELEN LOVEITT
NEWPORT,SHROPSHIRE
Summary
Highly motivated and forward-thinking professional with strong focus on customer service and team leadership.
Demonstrates exceptional interpersonal and communication abilities, comfortably engaging at all levels in various situations.
Eager to learn new skills and embrace new challenges to achieve desired outcomes.
Ambitious and proactive and able to manage resources effectively.
Demonstrates excellent communication and problem-solving skills, ensuring smooth operations and customer satisfaction.
Knowledgeable about retail operations, inventory management, & sales strategies
Recognised for high standards in Health and Safety compliance.
Ability to drive sales and exceed sales targets.
Driven to deliver high- quality service and consistent results.
Ready to use and develop management, organisational and problem solving skills in an operational support role.
Overview
41
41
years of professional experience
2052
2052
years of post-secondary education
Work History
Store Manager
Katharine House Hospice Retail
Newport, Shropshire
07.2020 - Current
- Responsible for the effective management of a large charity retail store ensuring its success by meeting all company objectives in accordance with all company policies and procedures. Leading a team consisting of Deputy Manager, Assistant Manager,4 Retail Assistants and 16 volunteers.
- Ensuring the highest standards of customer service and customer satisfaction
- Exceeding yearly sales targets by maximising sales and minimising costs with regular analysis of sales figures and KPIs.
- Promoting Gift Aid donations, managing the Gift Aid process and compliance within the store. Significantly increased Gift Aid sales over the past 5 years.
- Recruitment, selection, coaching and development of retail staff and volunteer team.
- Rota management.
- Compliance with Health and Safety legislation and the companies policies and procedures. Completion of store and personal risk assessments.
- Contributing towards Management meetings and holding regular team briefings.
- Liaising with the Retail Support Managers and outside agencies which support the daily operations of the store.
- POS(EPR) operations/cash and banking.
- Ensuring high levels of customer satisfaction with proactive interaction and prompt issue resolution.
- Conducting staff performance appraisals.
Deputy Manager
Katharine House Hospice Retail
Newport , Shropshire
11.2018 - 07.2020
- Assisted the Manager in the day to day running of a large charity store ensuring its success.
- Contributed to the recruitment and training of volunteers.
- Ensured highest levels of customer service at all times.
Retail Assistant
Katharine House Hospice Retail
Newport, Shropshire
06.2018 - 11.2018
- Processing donated stock.
- Displaying and merchandising stock.
- Serving customers at the till.
- Maintaining high levels of house keeping.
- Delivered excellent customer service by answering queries and providing product information.
-
Staff Nurse band 5
Shrewsbury and Telford NHS Trust
Telford, Telford and Wrekin
10.1989 - 05.2015
- Responsible for assessing, planning, implementation and evaluation of patient care.
- Leading a team of qualified and unqualified nurses.
- Taking charge of the ward in the absence of the Ward Manager.
- Teaching and assessing student nurses.
- Infection control link nurse.
Staff Nurse Band 5
The Robert Jones and Agnes Hunt Orthopaedic Hospital
Oswestry, Shropshire
10.1988 - 10.1989
- Staff Nurse undertaking Orthopaedic/Trauma Nursing Course.
Staff Nurse
New Cross Hospital
Wolverhampton , West Midlands
09.1987 - 10.1988
- Staff Nurse - Care of the Elderly Ward delivering general patient care.
Student Nurse
Wolverhampton NHS Trust
Wolverhampton, West Midlands
08.1984 - 09.1987
- Registered General Nurse Training.
Education
Katharine House Hospice
Stafford, StaffordshireManaging Safely -
IOSHH
04.2001 - 02.2023
Vital Skills.co.uk
Blue Stream Academy Training Provider
Blue Stream Academy Training Provider
219 - Orthopaedic Nursing
English National Board
1988 - 1989
N22 - Developments in Infection Control
English National Board
998 - Teaching and Assessing Student Nurses
English National Board
A-Levels/C.S.E -
New College
Wellington, Telford and Wrekin 09.1982 - 07.1984
O Level/C.S.E -
Burton Borough School
Newport 09.1977 - 07.1982
Skills
- Excellent customer service skills
- Scheduling employees/rota management
- Maintain detailed documentation
- Maintain a professional attitude at all times
- Understands the importance of confidentiality and GDPR regulations
- Able to adapt to new situations very well
- Motivated to learn new skills and take on new challenges
- Comfortable working under pressure and able to problem solve to achieve desired outcomes
- IT skills
- Understands the importance of team work but also able to work on own
- Sales driven
Affiliations
- Walking - Country and Coast. Gardening and Cooking
Voluntary Work
School PTA Chairperson 2015 - 2018.
Severn Hospice Voluntary Work 2017-2018
References
References available upon request.
Timeline
Store Manager
Katharine House Hospice Retail
07.2020 - Current
Deputy Manager
Katharine House Hospice Retail
11.2018 - 07.2020
Retail Assistant
Katharine House Hospice Retail
06.2018 - 11.2018
Managing Safely -
IOSHH
04.2001 - 02.2023
Staff Nurse band 5
Shrewsbury and Telford NHS Trust
10.1989 - 05.2015
Staff Nurse Band 5
The Robert Jones and Agnes Hunt Orthopaedic Hospital
10.1988 - 10.1989
Staff Nurse
New Cross Hospital
09.1987 - 10.1988
Student Nurse
Wolverhampton NHS Trust
08.1984 - 09.1987
A-Levels/C.S.E -
New College
09.1982 - 07.1984
O Level/C.S.E -
Burton Borough School
09.1977 - 07.1982
Katharine House Hospice
Vital Skills.co.uk
Blue Stream Academy Training Provider
Blue Stream Academy Training Provider
219 - Orthopaedic Nursing
English National Board
1988 - 1989
N22 - Developments in Infection Control
English National Board
998 - Teaching and Assessing Student Nurses
English National Board
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