Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

HELEN LIGGINS

COVENTRY,WEST MIDLANDS

Summary

Offering strong candidate with keen eye for organisation and team coordination. Knowledgeable about managing schedules, delegating tasks, and fostering positive work environment. Ready to use communication, and problem-solving skills

Word

Excel

Data sheets

Emails

I am a hard working and always willing to learn new skills

Overview

20
20
years of professional experience
1
1
Certification

Work history

Cleaning Section Manager

Coventry University
COVENTRY, west midlands
11.2017 - 12.2024
  • Strengthened team performance by implementing effective management strategies.
  • Fostered a work environment conducive to innovation with consistent encouragement of creative problem-solving.
  • Improved communication within the department by facilitating open dialogue sessions.
  • Coordinated numerous projects successfully for timely completion.
  • Led team meetings effectively, resulting in improved collaboration and teamwork.
  • Increased efficiency by establishing clear roles and responsibilities for each team member.
  • Implemented new inventory management system to streamline stock control procedures.
  • Managed conflicts efficiently, fostering a harmonious workplace environment.
  • Maintained high standards of customer service with regular evaluation and feedback systems.
  • Evaluated staff performance regularly, leading to an improvement in service delivery standards.
  • Delegated tasks effectively based on individual strengths and capabilities, maximising productivity levels within the team.
  • Established strong relationships with clients; enhanced client satisfaction rates significantly as a result.
  • Managed budget allocation judiciously, achieving cost savings without compromising on quality or efficiency.
  • Facilitated cross-departmental collaborations that resulted in superior project outcomes.
  • Trained new employees in company policies and procedures.
  • Performed regular performance appraisals, working with individuals to devise plans towards making necessary improvements.
  • Walked sales floor regularly, identifying problems and resolving urgent issues.
  • Collaborated with HR department to recruit and hire new employees to meet section staffing needs.
  • Enforced compliance with legal, safety and health guidelines to reduce team risk.
  • Monitored stock levels and made key decisions about stock control.
  • Generated incident reports and implemented preventative action to eliminate reoccurrence of similar issues.
  • Managed New Product Development (NPD) processes within section to facilitate successful trials and product launches.
  • Oversaw ordering, receiving and merchandising of new stock.
  • Enforced service standards to maintain establishment reputation for excellence.
  • Leveraged strong working knowledge of products and systems within [Type] industry.
  • Compared supplier risks to make balanced, strategic purchasing choices.
  • Boosted staff morale through the introduction of regular recognition schemes.

Sandwich maker

Greggs Bakery
COVENTRY, West Midlands
09.2015 - 10.2017
  • Increased customer satisfaction by maintaining cleanliness and hygiene in food preparation areas.
  • Prepared fresh ingredients for sandwich assembly, resulting in high-quality products.
  • Enhanced operational efficiency with effective communication to kitchen staff members.
  • Implemented new sandwich recipes to drive menu diversity and customer interest.
  • Met health and safety standards by regular cleaning of the work area and equipment.
  • Managed stock levels, reducing waste and ensuring consistent product availability.
  • Worked quickly during peak times to maintain service speed without compromising quality.
  • Assisted customers with choices, enhancing their overall dining experience.
  • Executed cash handling tasks accurately, ensuring correct balances at end of shift.
  • Collaborated with team members for smooth operation during busy periods.
  • Created appealing sandwich displays by arranging them attractively in the showcase.
  • Fulfilled special requests from customers, leading to improved customer relations.
  • Kept up-to-date with current promotions and new items on the menu for better customer assistance.
  • Helped train new hires, fostering a supportive work environment.
  • Assured freshness of ingredients through daily checks, contributing to food safety standards compliance.
  • Made sandwiches according to specific customer orders, elevating customer satisfaction rates.
  • Offered excellent service even under pressure situations for maintenance of shop reputation.
  • Maintained proper food temperature controls as per guidelines to ensure food safety.
  • Handled complaints effectively-resulting in good customer relationships.
  • Prevented food contamination by consistently promoting safe and sanitary food handling practices.
  • Maintained a safe working environment, identifying and promptly reporting potential safety or hygiene issues to supervisor.
  • Guaranteed cleanliness and tidiness of kitchen and service areas to facilitate smooth shift operations.
  • Prepared sandwich ingredients through washing, cutting and slicing, operating kitchen hand tools.
  • Controlled food costs by adhering to portion control policies.
  • Neatly and efficiently prepared [Number]+ sandwiches per shift according to customer orders.
  • Warmly greeted customers and proactively reduced wait times.
  • Provided clear, accurate product information to address dietary restrictions and food allergies.
  • Greeted regular guests by name and established friendly rapport when taking orders.
  • Prepared and packaged orders with precise presentation skills.
  • Thoroughly cleaned food preparation areas, tools and equipment, maintaining faultless hygiene standards.
  • Trained team members to prepare sandwiches and other menu items according to uniformity, presentation and portioning standards.
  • Prepared sandwiches and other menu offerings in line with quality, portion and timeframe targets.
  • Maintained clean, tidy and organised working areas to maximise efficiency.
  • Demonstrated proper food handling and safety standards.

Domestic cleaner

Warwick University
COVENTRY, West Midlands
04.2012 - 09.2015
  • Maintained cleanliness by regularly dusting and polishing furniture.
  • Ensured all rooms were cared for and inspected according to standards by performing detailed cleaning tasks.
  • Secured a clean environment by washing walls, windows, and mirrors.
  • Provided excellent customer service through clear communication with clients regarding their specific needs.
  • Established hygienic surroundings by regularly disposing of rubbish.
  • Perfected floor surfaces by executing deep-cleaning procedures such as scrubbing and mopping.
  • Created a welcoming environment for guests through thorough cleaning and maintenance of reception area and guest rooms.
  • Upheld highest standards in cleaning procedure adherence, resulting in consistently positive feedback from clients.
  • Promoted safety measures whilst operating various types of cleaning equipment to prevent accidents or damage to property.
  • Enhanced overall appearance of property by paying close attention to details during each cleaning job done.
  • Preserved carpet quality using advanced carpet cleaning techniques.
  • Deep cleaned bathroom and kitchen areas to produce spotless, hygienic results.
  • Stored chemicals safely to reduce risks and avoid misuse.
  • Disinfected showers, baths, toilets and vanity units to maintain excellent hygiene levels.
  • Swept, mopped, waxed and polished floors, delivering pristine finish.
  • Thoroughly cleaned, disinfected and deodorised bathroom areas.
  • Complied with COSHH regulations to protect health and safety of staff and residents.
  • Consistently met high quality standards for continued customer satisfaction and loyalty.
  • Completed infection control procedures to minimise health risks.
  • Handled and disposed of chemical cleaning products with strict attention to safety compliance.

Ran own bussiness

Myself
COVENTRY, West Midlands
06.2005 - 05.2015
  • Maintained smooth functioning of the network for uninterrupted data flow.
  • Accounts
  • Stock orders
  • Suppliers
  • Customers
  • Complaints
  • Repairs
  • Everything to do with running a business

Education

CSE - English language, English Lit. Maths, Needlework, physics RE

Tennyson High
Mablethorpe, Lincolnshire

Diploma - Business management course

East Warwickshire College
Rugby, Warwickshire
09.1985 - 06.1986

BICS - West Midlands

BIC Assessor 1 And 2
Coventry
08.2023 -

Skills

  • Product knowledge mastery
  • People management
  • Effective communication
  • Customer service excellence
  • Inventory control
  • Leadership in high-pressure skills
  • Time efficiency techniques
  • Risk assessment
  • Adaptable to change
  • Training and Development
  • Staff rotas and deployment plans
  • Staff recruitment and training

Languages

English
Beginner

Certification

BICS Assessor Level 1 and


Legionella's course passed

Affiliations

  • Reading meeting friends family

Timeline

BICS - West Midlands

BIC Assessor 1 And 2
08.2023 -

Cleaning Section Manager

Coventry University
11.2017 - 12.2024

Sandwich maker

Greggs Bakery
09.2015 - 10.2017

Domestic cleaner

Warwick University
04.2012 - 09.2015

Ran own bussiness

Myself
06.2005 - 05.2015

Diploma - Business management course

East Warwickshire College
09.1985 - 06.1986

CSE - English language, English Lit. Maths, Needlework, physics RE

Tennyson High

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HELEN LIGGINS