Helen Johnson
Talent Acquisition Professional
Summary
A results driven and accomplished recruitment manager with extensive Recruitment experience including Accountancy, in-house, sales, retail, IT & Technology, office support and contact centre. Extensive experience of using innovative techniques to deliver a recruitment strategy to deliver business results. Passionate and focused with an entrepreneurial flair.
Overview
26
26
years of professional experience
Work History
Recruitment Business Partner
HSBC
11.2021 - 11.2023
- Working within Digital Business Services at HSBC, responsible for engaging with key stakeholders to map out processes and business demand and proactively design, plan, and implement appropriate solutions to meet stakeholder recruitment for contractors and consultants For the MSP.
- Development of strong stakeholder relationships to drive and engage the organisation in adopting best practice resourcing processes.
- Delivery against all MSP objectives; KPI's and service level agreements for your business area.
Interim Recruitment Manager
Energy Ombudsman
10.2020 - 10.2021
- Supported the business by designing and executing a recruitment strategy for a variety of new roles within the operation
- Reporting into the Head of HR, taking a lead role in shaping and executing the recruitment strategy through effective stakeholder management, technical recruitment expertise and outstanding customer service
- Support the Operations Director and HR Lead on developing a volume recruitment campaign project, including attraction, selection and on-boarding; Design and execute an attraction strategy; Design and execute a selection strategy; Lead on the on-boarding process for all new candidates; Build a framework for recruitment that can be applied to all future volume or bespoke recruitment campaigns; Support on other peripheral recruitment campaigns
National Recruitment Manager - National Direct Sales Recruitment & Project Lead
RAC
06.2010 - 09.2020
- Developing a recruitment strategy for UK Direct Sales within RAC #Orangeheroes
- Devising an attraction strategy, looking at innovative ways of attracting Self Employed Direct Sales Agents to RAC
- Attraction through online and offline campaigns, job boards, social media, PPC, Programmatic and optimisation
- Creation and promotion of internal referral schemes
- To maintain headcount to an optimum level to drive sales performance
- To ensure that recruits are recruited in a compliant manner following recruitment legislation
- Resource planning and headcount management
- Selecting recruitment suppliers, establishing delivery capabilities and costs and terms
- Recruiting high calibre sales agents to represent RAC
- Supporting Head of Channel and 9 managers in recruiting Nationally
- Project manager on RAC careers site development project
- Negotiating with ATS and and optimisation specialists to deliver an on-brand fit for purpose solution within timescales
- Utilisation of predictive index to improve selection.
Business Manager
Hays
02.1998 - 05.2010
- Specialisms: High volume recruitment including Retail, Finance, Contact centre
- National retail Recruitment for retailers with high volume challenging challenging requirements including.
- Phones4 u, Past Times, Halfords
- Managed high volume recruitment for buyers and merchandisers for Kitbag UK
- Finance recruitment at Part Qualified and transactional level
- Managed High volume campaigns including Co-op, Halifax, Getronics for contact centre clients
- Seconded onsite to Adidas to manage the recruitment resulting from the migration of their contact centre, delivered a solution on time within budget.
Education
2:2, Management & Organisation Studies -
University of Central Lancashire
01.1990 - 01.1994
Skills
Client Relations
Stakeholder Management
Influencing Others
Web Design and careers site development
ATS and Fieldglass
Applicant Tracking Systems
High volume Recruiting
Business Transformation
IT Recruitment
Global Talent Acquisition
Recruiting
MSP / RPO
Accomplishments
• Recognised by HSBC Head of Recruitment & Onboarding for exceptional Recruitment service delivery.
• Completed a lean review to drive continuous improvements on the HSBC account.
• Successfully completed a 3-month secondment at GSK for Tapfin and was recognised for the highest number of IT placements in the account history.
• Achieved 95% - 5*hiring manager feedback on hiring manager surveys in last quarter at HSBC.
Additional Information
• Recruited the entire leadership and coaching team of 45 to support the transformation programme to a new target operating model at Ombudsman Services.
• Recruited 120 direct Energy Investigations Officers for Ombudsman Services for Nationwide home-working campaign, devised attraction strategy, devised project plan, arranged 150 video interviews, and offers, saving the business £180,000 in spend, direct sourcing 100% of roles.
• Developed resourcing strategy, policy, and procedures for the RAC Direct Sales Force Area in a stand-alone role which contributed to a revenue stream of 1.5 million annually.
• Launched stand-alone, Career site and microsite for RAC.
• Implemented and embedded an Applicant Tracking System for RAC.
• Achieved 70% direct sourcing for roles, making annual savings of £100,000 with a time to hire of 7 days.
• At RAC reduced attrition rates of volume hires by 30%
• At RAC acted as a trusted advisor to the Senior Management Team, reporting to the Chief People officer.
• Recruited high volumes of Sales agents in a compliant manager within a regulated environment.
• Delivered a timely recruitment solution to Porsche Contact Centre, and British Car Auctions.
• RAC Ambassador Award for creation of the RAC careers site.
Timeline
Recruitment Business Partner
HSBC
11.2021 - 11.2023
Interim Recruitment Manager
Energy Ombudsman
10.2020 - 10.2021
National Recruitment Manager - National Direct Sales Recruitment & Project Lead
RAC
06.2010 - 09.2020
Business Manager
Hays
02.1998 - 05.2010
2:2, Management & Organisation Studies -
University of Central Lancashire
01.1990 - 01.1994