Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Helen Hope

Kilham, Driffield,East Riding of Yorkshire

Summary

Results-driven Learning and Development Professional specialising in designing and delivering impactful training and onboarding programmes within complex, multi-stakeholder environments. Skilled in project management and team coordination, ensuring alignment of learning content with operational needs. Analytical expertise identifies gaps and fosters continuous improvement, while strong communication skills enhance stakeholder engagement.

Overview

7
7
years of professional experience

Work History

Learning Design & Capability Content Consultant

Post Office Ltd
04.2021 - 05.2026
  • Led the development and delivery of learning materials and onboarding content across multiple projects, ensuring delivery to time and quality standards
  • Coordinated with cross-functional teams and stakeholders to align learning solutions with operational and customer needs
  • Identified gaps or inaccuracies in processes and content, influencing stakeholders to adopt improvements that enhanced overall effectiveness
  • Identified and resolved gaps in learning governance processes, including unassigned annual reviews, ensuring materials remained accurate and up to date
  • Challenged incorrect or outdated content, resulting in improved quality and consistency across learning resources
  • Managed competing priorities across projects, maintaining accuracy and meeting deadlines in a fast-paced environment
  • Built strong relationships with internal teams and external stakeholders, including product owners and operational leads
  • Communicated complex information clearly through reports, presentations and learning materials
  • Collaborated effectively with colleagues across different locations and functions, maintaining alignment and consistency
  • Used structured communication and shared systems to coordinate activity and ensure visibility of progress
  • Escalated issues appropriately and worked collaboratively to implement sustainable solutions
  • Attended and achieved a Certificate in Online Learning Design to support the development of more webinars and online drop-in clinics to meet the varying availability of learners

Quality Assurance and Training Lead

Post Office Ltd
05.2019 - Current
  • Evaluated quality and effectiveness of training programmes using established methods to inform improvements
  • Assessed training needs of individuals and organisations and helped set up programs to meet needs
  • Developed complete training programmes and led training using expert learning techniques
  • Facilitated training rollouts and assessed project suitability under tight deadlines to ensure timely delivery
  • Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to learners
  • Supported classroom delivery with digital solutions and provided constructive feedback to enhance training effectiveness
  • Coordinated logistics for training events, including venue selection, scheduling, and participant communication
  • Created and updated documentation while collaborating with onboarding and franchise partners
  • Administered course content, schedules and attendance utilising learning management system (LMS)

Education

NVQ Level 3 - People Management Fundamentals

Chartered Management Institute
Professional Development
10-2017

BA (Hons) - Theology and Applied Social Sciences

York St John
York
06-1998

A Levels - Geography, RE, Environmental Science, General Studies

Driffield School and Sixth Form
Driffield
06-1994

Skills

  • Instructional design
  • Onboarding design
  • Training development
  • Learning management systems
  • Quality assurance
  • Process improvement
  • Data analysis
  • Analytical thinking
  • Stakeholder engagement
  • Team leadership
  • Working with dispersed teams
  • Team motivation
  • Workload management
  • Effective communication
  • Public speaking
  • MS Office Suite
  • Adobe Creative Cloud
  • eLearing authoring tools
  • Researching

Interests

  • Trustee, RSPCA Bridlington, Driffield & District Branch
  • Writing a monthly RSPCA newspaper column for two local newspapers
  • Enjoying the Yorkshire coastline - Paddleboarding, Bodyboarding, Mountain biking, Walking

Timeline

Learning Design & Capability Content Consultant

Post Office Ltd
04.2021 - 05.2026

Quality Assurance and Training Lead

Post Office Ltd
05.2019 - Current

NVQ Level 3 - People Management Fundamentals

Chartered Management Institute

BA (Hons) - Theology and Applied Social Sciences

York St John

A Levels - Geography, RE, Environmental Science, General Studies

Driffield School and Sixth Form

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Helen Hope