Helen Holmes
dt49uw,Dorset
Summary
Hard working.enjoy a challenge and responsibilities. Work well under pressure in a team or on my own.good time keeping.
Overview
22
22
years of professional experience
Work history
Sales assistant
Morrisons
Weymouth, Dorset
04.2020 - 01.2024
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Updated product labelling and promotional pricing.
Cafe manager
Morrisons
Weymouth , Dorset
01.2004 - 01.2020
- Worked collaboratively with [Job title] to develop menus using fresh, seasonal produce.
- Served [Number]+ customers per [Timeframe].
- Maintained first-class cafe cleanliness and food safety procedures through [Action].
- Created rosters on [Timeframe] basis using [Software].
- Ordered £[Number] worth of provisions per [Timeframe].
- Recruited and trained [Number]+ staff over [Timeframe] period.
- Supervised daily activities of [Number] cafe staff.
- Developed and managed cleaning rosters to guarantee cafe health and safety standards.
- Established and maintained [Type] customer service policies and processes to promote repeat business.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
- Interacted positively with customers, effectively promoting restaurant facilities and services.
- Clearly and promptly communicated pertinent information to staff, maintaining knowledgeable service teams.
- Established safe and secure dining environment with strong sanitation standards.
- Delivered in-depth training to customer-facing staff, promoting strong service performance.
- Conducted health, safety and sanitation process evaluations, immediately identifying and remedying violations.
- Recognised and formally acknowledged outstanding staff performance, boosting team morale and productivity.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Cafe assistant
Morrisons
Weymouth , Dorset
01.2002 - 01.2004
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Took food and beverage orders within [Number]-minute timeframes, optimising customer turnaround times.
- Prepared menu items according to exact recipes and portion requirements, delivering consistent, quality food service.
- Created clean, hygienic café environments, continuously prioritising adherence to food safety rules.
- Handled cash and card payments promptly and precisely, maintaining accurate financial records.
- Upsold additional sandwiches and snacks with drinks orders, increasing average transaction value.
- Processed food orders with strict attention to detail, communicating customer needs with kitchen staff to meet exact requirements.
- Monitored, ordered and rotated food and beverage stock to prevent operational disruptions.
- Welcomed customers with a smile, providing attentive service from arrival to departure.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Used appropriate sanitising and cleaning products to maintain hygienic kitchen and food preparation areas.
Skills
- Excellent timekeeping
- Trend forecasting
- Active selling
- Customer service oriented
- Self-motivated
Timeline
Sales assistant
Morrisons
04.2020 - 01.2024
Cafe manager
Morrisons
01.2004 - 01.2020
Cafe assistant
Morrisons
01.2002 - 01.2004