Helen Hatch

• Maintained accurate employee details on HRIS
• Advised Supported Living Managers on all policies, staff performance issues and absence management
• Supported the staff absence line on a rota basis
• Supported staff welfare and mental health wellbeing whilst absent and in work
• Occupational health referrals
• Supported investigations and disciplinary hearings
• Annual leave calculations
• Advised staff on flexible working processes including meetings and outcomes
• Some recruitment experience
• Supporting new starters and processing details
• Exit interviews
• Answering all queries in a timely manner

• Ensured smooth operation of front desk activities whilst handling emergencies professionally.
• Enhanced communication with patients by addressing their queries and concerns promptly.
• Facilitated seamless administration in GP office, ensuring a positive experience for patients.
• Maintained confidentiality of medical documents as per data protection regulations.
• Managed telephone lines, providing accurate information to callers when required.
• Welcomed visitors warmly-created a pleasant atmosphere within the practice's premises.
• Responded calmly and compassionately in emergency situations.
• Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.

• Reception duties including telephone and in person queries
• Minute taking/typing
• Stationery ordering
• Weekly payroll spreadsheets
• Incoming/ outgoing post
• Filing

Recruitment

Organising residential induction course

Organising/attending conferences

Attending meetings with employee and other stakeholders in prisons

Meetings with funders

Accounts

Payroll

General admin