Helen Hanks
Shrivenham,Oxfordshire
Summary
Highly organised Administration and Events Manager with proven success in office management and expertise in planning and executing successful fundraising events.
Skilled in stakeholder relationship management, and ensure compliance with health and safety regulations.
Consistently delivers exceptional customer service while effectively managing multiple priorities with precision.
Overview
19
19
years of professional experience
Work History
Administration/Events Manager
Cotswold Lakes Trust
Down Ampney, Gloucestershire
07.2017 - Current
- Primary contact for the Trust, members and volunteers.
- Managed Trust email accounts, responded to queries, and forwarded issues for resolution.
- Office facilities management including I.T and telephones.
- File management including leases and insurance.
- Provide PA support to Executive Chair and Trustees.
- Manage promotional stock for Visitor Information Centre and membership packs.
- Oversaw the recruitment process and handled all HR processes for individual employees throughout the employment lifecycle.
- Management of staff holiday calendar.
- Organise and coordinate meetings and associated paperwork.
- Budget management & invoicing.
- Organise and coordinate staff training.
- Manage fire and health & safety in the workplace.
- Manage waste management for all sites.
- Organise, coordinate and delivery fundraising events and tours for the Trust.
School Business Manager
Westlea Primary School
Swindon
09.2015 - 07.2017
- Managed financial, facility, and facility operations, ensuring compliance with Health & Safety regulations.
- Managed day-to-day finances, ensuring accurate invoicing, timely ordering, and effective budget oversight.
- Coordinated annual finance audit preparations, ensuring compliance with regulatory standards and readiness for review.
- Maintained accurate personnel data, including payroll and employee records.
- Led small administrative team, promoting efficiency in daily tasks and excellent customer service standards.
- Engaged with parents, teachers, and senior leadership on various issues, addressing enquiries and complaints while maintaining professionalism.
- Ensured timely completion of tasks to maintain project schedules and stakeholder satisfaction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- EA support to Head Teacher.
Finance/HR Officer
St Lukes School
Swindon, Wiltshire
09.2007 - 07.2017
- Managed budget, processed invoices, and coordinated ordering to ensure timely availability of resources.
- Managed recruitment process for teachers and support staff.
- Maintained strict confidentiality whilst handling sensitive personnel data and records.
- Supported School Business Manager in executing diverse tasks and projects to improve operational efficiency.
- Handled reception duties, greeted visitors, and managed inquiries, facilitating smooth communication for pupils, parents, staff, and contractors.
Education
IOSH Managing Safety
Vital Skills
On-line 01-2026
Level 3 - Event Management
NCFE Oxbridge
Birmingham, onlineLevel 4 Diploma - School Business Management
Institute of School Business Managers
On-line NVQ Level 2 - Administration
Edexcel
SwindonA-Levels - Law, Social & Economic History
GCSEs - Maths, English Language, English Literature, Biology, French, Geography, Physical Education, History
Skills
- Ability to multi-task and prioritise workloads
- Excellent communication and negotiation skills
- Networking and relationship management
- Excellent organisational skills
- Customer service excellence
- Team collaboration and independence
- Ability to remain calm under pressure
- Microsoft Office and CRM proficiency
- Event planning
- Project management
- Budget management
- Risk assessment
Custom
- Competitive swimmer with national level experience in pool and open water.
- Strong interest in environmental conservation and nature.
Timeline
Administration/Events Manager
Cotswold Lakes Trust
07.2017 - Current
School Business Manager
Westlea Primary School
09.2015 - 07.2017
Finance/HR Officer
St Lukes School
09.2007 - 07.2017
IOSH Managing Safety
Vital Skills
Level 3 - Event Management
NCFE Oxbridge
Level 4 Diploma - School Business Management
Institute of School Business Managers
NVQ Level 2 - Administration
Edexcel