Helen Guy

• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
• Assisted customers in selecting products, offering detailed advice to meet their needs.
• Handled customer enquiries, providing prompt responses to questions about products and services.
• Maintained excellent customer satisfaction by going the extra mile.
• Served customers efficiently during peak hours, minimising order waiting times.
• Engaged customers in conversation to offer helpful product and purchase support.
• Maintained a clean and safe shopping environment, adhering to health and safety guidelines at all times.
• Maintained a tidy and safe shopping environment, following health and safety guidelines.
• Replenished items and organised displays to keep stock looking professional.
• Kept shelves neat, clean and organised through visual merchandising.
• Processed and loaded deliveries and backstock onto store shelves.
• Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
• Worked flexibly across different departments, adapting to varying tasks and responsibilities.
• Helped to close department down by restocking shelves, cleaning areas and equipment.
• Managed inventory levels by tracking stock usage and reordering supplies as needed. which included placing orders for stock electronically

Achieved NVQ Level 2+3 in beauty therapy while gaining practical experience in College salon.

• Delivered high-quality manicures, pedicures and facial treatments.
• Developed personalised skincare routines for clients, enhancing their satisfaction and loyalty.
• Conducted client consultations to understand individual needs and recommend appropriate beauty treatments.
• Ensured hygienic and organised treatment rooms, performing thorough cleaning between clients.
• Maintained strict hygiene and cleanliness standards in treatment rooms and work areas, adhering to health and safety regulations.
• Welcomed clients upon arrival and created comfortable treatment and waiting areas.
• Communicated with clients between treatments to deliver consistent customer service.
• Managed appointment bookings and client records, ensuring a smooth and efficient scheduling process.
• Coordinated client appointments and dispatched reminder emails to minimise missed treatments.
• Booked appointments and took payments at reception.
• Processed customer cash and card payments with accuracy.
• Sold salon retail products, promoting trending and featured items to increase sales.

• Provided exceptional client care, resulting in increased positive customer reviews.
• Recommended hairstyles that complemented clients' facial features and personal style. complementing clients' facial features and colouring.
• Performed hair washing and conditioning to prepare clients for styling services. clients' hair to prepare for styling by senior professionals.
• Demonstrated product usage to customers, leading to an increase in retail sales.
• Provided guidance on hair care products and styling tools, enabling clients to maintain hairstyles at home.
• Ensured salon cleanliness and hygiene by sterilising equipment and sweeping floors after each service.
• Maintained salon cleanliness through regular cleaning routines and organisation. and tidy through regular visual merchandising, hair sweeping and treatment area cleaning.
• Managed stock control duties, ordering supplies when inventory levels were low.

I undertook a modern apprenticeship in hairdressing gaining an NVQ Level 1+2 in hairdressing.

• Shampooed and conditioned clients' hair, preparing them for cutting and styling by senior stylists.
• Worked with straighteners, curlers and hair dryers to style hair.
• Assisted head stylists with tasks, such as preparing clients for treatments, making drinks and locating hair styling tools.
• Gained positive client feedback for attentive service and maintaining a welcoming salon atmosphere.
• Cleaned and sterilised hairdressing equipment after use, following health and safety protocols.
• Adhered to health and safety regulations, wearing protective clothing and properly disposing of chemical products.
• Greeted customers politely when entering the salon, offering beverages, snacks and magazines while waiting for appointments.
• Provided beverages and snacks during treatments to enhance customer comfort and relaxation.
• Restocked product shelves to maintain product availability and improve customer experience. with products, purchased new inventory and controlled loss.
• Answered phone calls and emails at receptions, accurately taking messages and bookings for hair appointments.