Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Helen Goddard

Driffield ,East

Summary

I am dependable, flexible, initiative-taking and trustworthy.

Energetic and confident employee with strong communication and organisational skills. Experienced working in teams, willing to learn new skills, compassionate and empathetic.


For the past 10 years: I have volunteered at St Catherine Hospice Retail Shop, Driffield and volunteer at Love Driffield Food and Community Hub, providing support, empathy and organisational skills.


I enjoy customer facing roles, providing proactive assistance to the public and helping my community.


I am recognised as providing high quality service, problem solving and improving customer satisfaction.



Overview

39
39
years of professional experience
11
11
years of post-secondary education

Work History

Personal Caregiver

Self employed
Driffield, East Riding of Yorkshire
05.2020 - 08.2024
  • Managed household tasks such as cooking, cleaning, and laundry to maintain clean and comfortable living environment.
  • Fostered independence in daily living activities, enhancing self-confidence in the client.
  • Escorted the client on drives upon request for leisure purposes.
  • Planned and organised nutritious meals according to dietary requirements, promoting healthier eating habits.
  • Practiced confidentiality in line with data protection regulations when handling sensitive information about the client's health.

Optical Assistant

Glens Optical Ltd
Driffield, East Riding of Yorkshire
01.2018 - 07.2020
  • Answered customer queries with excellent product knowledge and professionalism.
  • Adapted well to high pressure situations during peak times, maintaining quality service standards.
  • Coordinated appointments and managed a busy practice.
  • Conducted visual field tests, aiding in early detection of potential vision issues.
  • Managed patient records to ensure data accuracy and confidentiality.


Playgroup Assistant

Middleton Pre School
Middleton on the Wolds, East Riding of Yorkshire
04.1999 - 07.2000
  • Facilitated imaginative play by providing various toys and materials for the kids.
  • Organised story-telling sessions that enhanced listening skills amongst young learners.
  • Assisted in monitoring children's behaviour to ensure a positive learning environment.
  • Prepared nutritious snacks for the kids, promoting healthy eating habits.
  • Supported educational games that improved fine motor skills amongst toddlers.
  • Maintained safe environment for children by ensuring cleanliness and hygiene in the play area.
  • Provided emotional support to distressed children, soothing them effectively.
  • Maintained accurate records of children's progress, addressing individual needs efficiently.
  • Developed creative learning activities for enhancing cognitive abilities of children.
  • Assisted during art and craft sessions which fostered creativity among toddlers.

Deputy Registrar

East Riding of Yorkshire Council
Driffield, East Riding of Yorkshire
06.1996 - 08.1999
  • Registration of births, deaths and marriages.
  • Maintaining confidential records both manually and digitality.
  • Provided excellent customer service skills and including empathy towards bereaved clients.
  • Maintained an up to date knowledge of statutory legislation.
  • Performed marriage ceremonies.
  • Liaised with other agencies and maintained a great working relationship with colleagues.

Victim Support Officer

Hull and District Victim Support
Hull, Kingston upon Hull
01.1993 - 05.1995
  • Trained new volunteer members in victim support protocols, promoting consistency in service delivery.
  • Assessed needs of individual victims to provide customised assistance.
  • Conducted regular follow-ups with victims, ensuring their continued wellbeing.
  • Maintained detailed case records to ensure thorough documentation of each case's progress.
  • Liaised with social services for securing appropriate resources for victims.
  • Ensured victim safety by developing and implementing personalised safety plans.
  • Fundraising

Police Constable

Humberside Police
Humberside, Humberside
12.1985 - 10.1993
  • Performed statutory duties of a constable.
  • Performed as Victim Liaison Officer specialising in sexual offences.
  • Performed investigative role as a Detective.
  • Aided investigations through strategic interviewing and statement taking of victims, suspects and witnesses.
  • Responded quickly to emergency situations, leading calm and effective negotiations with suspects to diffuse highly charged situations.
  • Protected life and property by enforcing UK laws and regulations.
  • Maintained strict confidentiality through careful and correct storage of case documents, in line with internal policies.
  • Handled sensitive information confidentially-respecting privacy rights of individuals involved in cases.
  • Detained suspects following proper protocols – ensuring fair treatment under law.
  • Performed stop-and-search procedures within legal parameters, protecting citizen rights whilst promoting safety.
  • Provided testimony in court, contributing to successful prosecutions.
  • Carried out thorough investigations into reported incidents, resulting in accurate case files.
  • Assisted in crime scene investigations, aiding in evidence collection.
  • Collaborated with local agencies to enhance crime prevention efforts.
  • Provided visible presence in inner-city areas, deterring crime through on-foot and mobile patrol duties.

Education

O Levels -

Hessle High School
Hessle, East Riding of Yorkshire
09.1977 - 05.1983

BTEC National Certificate - Business Studies

Hull College
Kingston upon Hull
09.1983 - 05.1985

RSA - Word Processing Grades 1 to 3

CSA Training
Hull, Kingston upon Hull
09.1993 - 08.1994

NVQ Level 2 - Teaching Assistant

City & Guilds of London Institute
Beverley, East Riding of Yorkshire
09.2004 - 05.2006

NVQ Level 3 - Childrens Care, Learning and Development

First Avenue Training
Beverley, East Riding of Yorkshire
09.2009 - 07.2010

Skills

  • Excellent customer service skills
  • Experience in registration ceremonies and public speaking
  • Knowledge of registration service and need to provide accurate records
  • Problem solving skills
  • Experienced in handling difficult and emotional situations
  • Superb communication skills
  • Ability to work independently and in a team
  • Experience in retail sales
  • Adaptable and embraces change in a fast moving environment

Affiliations

  • Gym
  • Pilates
  • Cooking
  • Theatre & Cinema
  • Travelling

References

References available upon request.

Timeline

Personal Caregiver

Self employed
05.2020 - 08.2024

Optical Assistant

Glens Optical Ltd
01.2018 - 07.2020

NVQ Level 3 - Childrens Care, Learning and Development

First Avenue Training
09.2009 - 07.2010

NVQ Level 2 - Teaching Assistant

City & Guilds of London Institute
09.2004 - 05.2006

Playgroup Assistant

Middleton Pre School
04.1999 - 07.2000

Deputy Registrar

East Riding of Yorkshire Council
06.1996 - 08.1999

RSA - Word Processing Grades 1 to 3

CSA Training
09.1993 - 08.1994

Victim Support Officer

Hull and District Victim Support
01.1993 - 05.1995

Police Constable

Humberside Police
12.1985 - 10.1993

BTEC National Certificate - Business Studies

Hull College
09.1983 - 05.1985

O Levels -

Hessle High School
09.1977 - 05.1983

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