Summary
Overview
Work history
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Helen Gilmer

Mansfield,Nottingham

Summary

Conscientious and adaptable professional with a strong foundation in problem-solving and communication skills. Proficient in Google Workspace and digital tools, demonstrating exceptional time management and prioritisation abilities. Self-motivated with a keen ability to adapt to changing environments, aiming to leverage these skills in a challenging role that fosters growth and innovation.

Overview

12
12
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Veterinary Nurse Specialist

Waltham Petcare Science Institute (Mars)
Melton Mowbray, Leicestershire
12.2023 - 04.2025
  • Conducted triage for all animals on home unit and site during weekends. Prioritised care and treatment.
  • Assumed sole charge of animal care on weekends. Adapted as needed to ensure optimal care to all animals.
  • Administered daily medications, treatments, and physiotherapy sessions.
  • Performed weekly weighing and implemented dietary changes as necessary.
  • Facilitated vet rounds, updated team on animal conditions, and coordinated medication adjustments.
  • Managed documentation, including ownership, creation, and review processes.
  • Executed weekly health checks to monitor animal well-being.
  • Collaborated with Unit Leadership Team to ensure 100% appropriate care and rapid issue resolution.
  • Cross team communication, virtual, written and in person.
  • Used multiple digital tools and software.

Account Manager

Vet Direct (CVS)
Nottingham, Nottinghamshire
01.2023 - 10.2023
  • Analysed sales data for identifying opportunities for growth.
  • Worked closely with product sourcing teams for customising offerings according to client needs.
  • Arranged and attended networking events, expanding professional contacts and prospects.
  • Achieved client satisfaction by managing key accounts effectively.
  • Resolved client issues promptly, ensuring high levels of satisfaction.
  • Prepared detailed reports to provide insight into account performance.
  • Monitored competitor activity, staying ahead in the market competition.
  • Established strong rapport with clients through regular communication.
  • Managed business relationships to ensure loyalty and long-term commitment.
  • Coordinated with finance department to manage account finances efficiently.
  • Delivered presentations to potential clients, securing new business partnerships.
  • Assured timely delivery of products and services to meet customer expectations.
  • Collaborated with sales team for achieving shared objectives.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Worked remotely, managing own time flexibly as needs of business changed.
  • Conducted 4-6 client meetings daily.

Practice Manager and Head Veterinary Nurse

Medivet
Lincoln, Lincolnshire
10.2021 - 12.2022
  • Maintained optimum stock levels through careful inventory management.
  • Improved overall efficiency of the practice by introducing lean processes.
  • Delegated clinical nursing tasks to meet patients' care requirements.
  • Increased client engagement with implementation of educational materials around the practice.
  • Managed staffing schedules, ensuring optimal coverage during peak times.
  • Facilitated successful audits through meticulous record-keeping and documentation.
  • Ensured timely invoicing and payment collection from patients, maintaining financial stability of the practice.
  • Mitigated risks by enforcing strict health and safety protocols within the practice.
  • Coordinated staff training sessions to enhance skills and knowledge.
  • Fostered strong relationships with clients through excellent communication skills.
  • Enhanced practice efficiency by streamlining administrative processes.
  • Handled complaints professionally, resulting in increased client satisfaction levels.
  • Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
  • Coordinated regular staff meetings and performance reviews to meet practice objectives.
  • Complied with and maintained knowledge of government and RCVS legislation and regulations.
  • Promoted positive working environment with regular team meetings and communication.

Registered Veterinary Nurse

Rase Vets
Lincoln, Lincolnshire
07.2021 - 09.2021
  • Participated in emergency response, ensuring timely treatment of critical patients.
  • Handled distressed animals calmly, ensured safety whilst performing medical procedures.
  • Ensured sanitary conditions in clinic to prevent cross-contamination and infection.
  • Collaborated with multidisciplinary team to deliver comprehensive animal care.
  • Improved patient comfort during procedures with effective pain management techniques.
  • Handled administrative tasks efficiently, streamlined veterinary clinic operations.
  • Provided nutritional advice for optimised pet growth and development.
  • Educated pet owners on preventive care, enhancing pet longevity.
  • Gave pre-and post-operative instructions to pet owners for speedy recovery of pets.
  • Promoted client satisfaction by delivering exceptional customer service.

Business Owner - Dog walking and training

Helen's Hounds
Newark on Trent, Nottinghamshire
08.2020 - 07.2021
  • Built strong client relationships, led to repeat business and referrals.
  • Adapted swiftly to changing market conditions, maintained competitiveness in challenging situations.
  • Utilised social media platforms for effective brand promotion and customer engagement.
  • Identified new business opportunities to increase revenue.
  • Managed daily operations to ensure smooth running of the business.
  • Applied customer feedback to inform business strategy and foster continued loyalty.
  • Facilitated ongoing website updates and maintenance to align with brand evolution.
  • Carried out dog walking and training groups and 1:1 sessions

Lecturer in Animal Management

Brooksby Melton College
Melton Mowbray, Leicestershire
06.2018 - 09.2020
  • Coordinated with colleagues to design interdisciplinary courses.
  • Served as personal tutor for struggling students, increased pass rates.
  • Ensured up-to-date subject knowledge with continuous professional development.
  • Provided feedback on student work, improved academic performance.
  • 6 month additional duties - animal unit coordinator
  • Contributed to departmental meetings and committees for strategic decision-making.
  • Reviewed and revised curriculum regularly, maintained course relevance in an evolving society.
  • Participated actively in faculty training programmes to enhance teaching skills.
  • Mentored students during their final year project, ensured successful completion.
  • Implemented innovative teaching methods, improved student engagement rates.
  • Advised students on academic progress to ensure positive results.
  • Collaborated with other lecturers to share best practices in teaching methodologies.
  • Managed administrative tasks related to coursework, streamlined evaluation process.
  • Enhanced learning outcomes with engaging lesson plans.
  • Designed lesson plans, assessments and course content, including lecture material and writing assignments.
  • Offered academic and pastoral support to students requiring additional help.
  • Operated remotely during COVID, upholding teaching standards with diverse digital tools.

Business Owner - Dog walker

Helen's Hounds
Newark on Trent, Nottinghamshire
07.2017 - 06.2018
  • Identified new business opportunities to increase revenue.
  • Ensured compliance with regulatory standards for safe and ethical trading practices,.
  • Provided dog walking and home boarding
  • Managed daily operations to ensure smooth running of the business.
  • Built strong client relationships, led to repeat business and referrals.
  • Utilised social media platforms for effective brand promotion and customer engagement.
  • Completed administration, invoicing and accounting processes.
  • Built rapport with clients by meeting their individual pet care needs.
  • Provided quality dog walking services for client satisfaction.
  • Utilised understanding of different breeds' behaviour in handling dogs, enhancing safety and enjoyment on walks.

Clinical Head Nurse

Priory Veterinary Group (CVS)
Nottingham, Nottinghamshire
01.2017 - 08.2017
  • Collaborated with vets to create personalised patient care plans.
  • Assessed patient needs continuously, ensured timely care provision.
  • Maintained high hygiene standards in practice, minimised infection rates.
  • Mentored student nurses towards professional growth within practice.
  • Liaised with other practice departments for smoother operations.
  • Executed clinical audits to improve healthcare delivery standards.
  • Handled administrative tasks efficiently, ensured smooth functioning of nursing unit.
  • Improved patient care by implementing innovative nursing practices.
  • Managed emergency situations effectively, saved numerous lives.
  • Maintained high quality of nursing assessments, care planning and team training through performance reviews and periodic supervisions.
  • Coordinated multi-disciplinary team meetings, improved communication among staff.
  • Fostered a compassionate environment by promoting empathy amongst staff members.

Veterinary Nursing Centre Assistant Manager

Nottingham Trent University
Nottingham, Nottinghamshire
07.2013 - 12.2016
  • Conducted practical skills teaching sessions to enhance student learning outcomes.
  • Organised and executed practical examinations, including examiner bookings and supply orders.
  • Trained clinical coaches and facilitated standardisation sessions for consistent assessment practices.
  • Oversaw student placement visits while managing all related administrative tasks.
  • Fostered cross-university communication on curriculum, animal care, and resource management.
  • Established relationships with veterinary practices to expand placement opportunities.
  • Performed student assessments to evaluate competencies effectively.
  • Participated in team meetings to improve decision-making processes.

Education

Bachelor of Science - Veterinary Nursing Science

Nottingham Trent University
Nottingham
10.2019 - 08.2021

NVQ Level 3 - Veterinary Nursing

Bottle Green Training Ltd
UK
09.2008 - 07.2010

Skills

  • Problem-solving
  • Communication skills
  • Google Workspace proficiency
  • Prioritisation
  • Digital tools expertise
  • Self-motivation
  • Adaptability
  • Time Management

Affiliations

  • Gardening, sewing, knitting, dog walking and reading

Certification

RCVS Registered Veterinary Nurse since 2010

References

References available upon request.

Timeline

Veterinary Nurse Specialist

Waltham Petcare Science Institute (Mars)
12.2023 - 04.2025

Account Manager

Vet Direct (CVS)
01.2023 - 10.2023

Practice Manager and Head Veterinary Nurse

Medivet
10.2021 - 12.2022

Registered Veterinary Nurse

Rase Vets
07.2021 - 09.2021

Business Owner - Dog walking and training

Helen's Hounds
08.2020 - 07.2021

Bachelor of Science - Veterinary Nursing Science

Nottingham Trent University
10.2019 - 08.2021

Lecturer in Animal Management

Brooksby Melton College
06.2018 - 09.2020

Business Owner - Dog walker

Helen's Hounds
07.2017 - 06.2018

Clinical Head Nurse

Priory Veterinary Group (CVS)
01.2017 - 08.2017

Veterinary Nursing Centre Assistant Manager

Nottingham Trent University
07.2013 - 12.2016

NVQ Level 3 - Veterinary Nursing

Bottle Green Training Ltd
09.2008 - 07.2010

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Helen Gilmer