Overview
Work history
Education
Skills
Accomplishments
References
Timeline
Generic

Helen Fraser

Stafford,Staffordshire

Overview

25
25
years of professional experience
3
3
years of post-secondary education

Work history

Operational Support Grade

HMPPS
Sudbury, Derbyshire
04.2015 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Supported team by demonstrating respect and willingness to help.
  • Handled administrative tasks efficiently, facilitating streamlined record keeping.
  • Conducted security checks, enhancing overall prison security.
  • Suppressed disturbances whilst adhering to strict safety regulations.
  • Maintained order within prison environment by enforcing rules and regulations.
  • Reported any suspicious behaviour to superiors promptly, aiding in threat mitigation.
  • Handled difficult situations calmly, ensuring minimal disruption within the facility.
  • Responded effectively to emergencies by utilising established protocols.
  • Supported inmates with personal issues, assisting their emotional well-being.
  • Managed conflict situations between inmates, maintaining a harmonious environment.
  • Stayed calm and poised during heated, difficult or stressful situations, alleviating conflicts.
  • Resolved incidents calmly, maintaining best-possible safety and security of prison staff and offenders.
  • Established meaningful working relationships to encourage positive approach to rehabilitation and personal development.
  • Acted as professional role model to other staff and those within prison care.
  • Built respectful but assertive relationships with prisoners, utilising innate negotiation abilities to maintain peace and promote positive environments.
  • Kept accurate and timely data in prisoner records and carried out other administrative duties.
  • Performed internal and external escort duties of prisoners with meticulous attention to detail to avoid incidents.
  • Maintained comprehensive understanding of all rules, policies and laws that govern Prison Officer practice.
  • Anticipated misconduct and misbehaviour of prisoners to maintain control, discipline and security within correctional centres.
  • Identified security and safety issues, immediately notifying supervisors of concerns.
  • Observed prisoner conduct to detect suspicious behaviour.
  • Searched arriving prisoners for contraband and placing valuables for safekeeping.
  • Patrolled prison areas to prevent escapes and unauthorised access for secure premises.
  • Kept official prison records in line with established procedures.
  • Minimised disruption to other inmates when dealing with prison disturbances.
  • Inspected integrity of locks, windows, doors and gates for security purposes.
  • Understood correctional and law enforcement procedures and terminology for clear communication.
  • Handled and operated surveillance equipment to support investigations.
  • Practiced vigilance when interacting with prisoners to minimise risk.

Administrative Assistant

Staffordshire County Council
Stafford, Staffordshire
02.2007 - 04.2015
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Initiated purchase orders for office supplies ensuring cost-effective procurement.
  • Facilitated internal communication.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Maintained stock levels to avoid shortages in office supplies.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Updated company databases by inputting new employee contact information and employment details.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Submitted timely reports which provided critical updates on various projects.
  • Performed bookkeeping tasks, including invoicing and expense tracking.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Supported accurate record-keeping with proficient data entry skills.
  • Interacted professionally with clients providing excellent service at all times.
  • Managed incoming calls for efficient handling of enquiries and complaints.
  • Enhanced office efficiency by managing and organising the day-to-day administrative duties.
  • Handled confidential documents with utmost care; ensured data security at all times.
  • Prioritised tasks for timely completion of projects.
  • Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
  • Organised filing system for important and confidential office documents.
  • Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
  • Met deadlines on admin tasks to minimise disruption to colleagues and workflows.

Administrative Assistant

Ministry Of Defence RAF Stafford
Stafford, Staffordshire
01.2000 - 05.2005
  • Submitted timely reports which provided critical updates on various projects.
  • Maintained stock levels to avoid shortages in office supplies.
  • Managed front desk duties to ensure smooth operation of reception area.
  • Streamlined administrative processes for increased efficiency in the workplace.
  • Expedited document filing system with a new, organised method.
  • Handled sensitive information discreetly maintaining high level confidentiality at all times.
  • Interacted professionally with clients providing excellent service at all times.
  • Updated company databases by inputting new employee contact information and employment details.
  • Improved customer satisfaction through prompt response to email and phone queries.
  • Organised client meetings, prepared agendas and took detailed minutes.
  • Coordinated office operations by handling phone inquiries, managing correspondence and supervising office cleanliness.
  • Contributed to team effort by accomplishing related results as needed.
  • Assisted in the preparation of regularly scheduled reports for upper management review.
  • Facilitated internal communication.
  • Supported accurate record-keeping with proficient data entry skills.
  • Handled incoming calls for staff, answering questions, directing calls and documenting messages.
  • Supported staff with administrative needs for photocopying, faxing and filing.
  • Arranged filing systems for easy use and retrieval by personnel.
  • Examined, scanned and input documents in software system.
  • Sorted and organised different types of information by document type, personnel or location.
  • Opened and routed business parcels and letters.
  • Transcribed or scanned data to create new files.
  • Applied maths abilities to calculate and check financial figures.
  • Accurately reconciled and processed expense reports for 70 employees.
  • Tracked vehicle metrics with Ministry Of Defence spreadsheets and modelled data for staff.
  • Kept thorough records to aid in financial reporting.
  • Verified overtime hours, ensuring correct compensation.
  • Handled queries related to wages, fostering good employee relations.
  • Maintained open line of communication with employees regarding their wages and benefits information.
  • Facilitated smooth payroll process for timely payment.
  • Ensured accuracy by meticulous verification of employee hours and wages.
  • Maintained confidentiality to protect sensitive employee data.
  • Updated salary changes promptly, preventing discrepancies or delays in pay.
  • Promptly resolved payroll and expense discrepancies, minimising disruptions for employees.
  • Responded to enquiries and provided information regarding payroll related matters.
  • Prepared and recorded clear, accurate route and mileage documentation.
  • Produced servicing information for fleet vehicles to the MT servicing bay.
  • Inputted information into MOD spreadsheet to calculate mileage, fuel used and cost of journeys undertaken.

Education

NVQ Level 3 - Business Administration

Stafford College
Stafford
09.2003 - 10.2004

Diploma In Nursery Nursing NNEB - Child Development

High Peak College
Buxton, Derbyshire
09.1997 - 08.1999

Skills

  • Calm under pressure
  • Communication skills
  • Resourcefulness
  • Public Relations
  • Quality Assurance
  • Knowledge of Microsoft Word, Excel and CNOMIS

Accomplishments

PGD (West Midlands Prison Group Director) Commendation 25/11/2024

Received due to my actions during a fire incident within the prison. I ensured the fire service were called and the communication between staff was managed to a high standard.


Staff Recognition Award May 2021

Received for initiative I undertook to repurpose the visitor search area and providing relevant information for the visitors. I also enhanced the visitor booking area to improve the visitor experience, implementing positive change.



Staff Recognition Award May 2017

Received due to my hard work and dedication towards family visits. I prepared work, attended on my rest days to ensure it's success. It was noted by HMIP that family visits were excellent and the level of prisoner involvement was a model of good practice.


Family Liaison Officer (FLO)

This is a voluntary role that I was required to attend a 4 day course to achieve. This role has now been assigned to me on 4 occasions to date. This involved 3 death in custody's and 1 serious illness. I was required to visit the family to deliver the news, provide support and guidance to them about processes and procedures. I also liaised with outside agencies as well as the prison service until funeral/coroners court.


Care Team Supervisor (Voluntary Role)

I provided support and guidance to other staff members within the prison as well as supporting fellow Care team members within the role.









References

References available upon request.

Timeline

Operational Support Grade

HMPPS
04.2015 - Current

Administrative Assistant

Staffordshire County Council
02.2007 - 04.2015

NVQ Level 3 - Business Administration

Stafford College
09.2003 - 10.2004

Administrative Assistant

Ministry Of Defence RAF Stafford
01.2000 - 05.2005

Diploma In Nursery Nursing NNEB - Child Development

High Peak College
09.1997 - 08.1999

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Helen Fraser