Helen Fothergill
High Peak,Derbyshire
Summary
Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling. Equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.
Overview
18
18
years of professional experience
Work history
Receptionist / Supplier Manager
General Physics UK Ltd
Bredbury, Cheshire
04.2013 - Current
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Handled appointment scheduling to ensure smooth daily operations.
- Managed phone calls, resulting in effective communication flow within the company.
- Maintained an organised reception area for a professional business environment.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Upheld confidentiality with sensitive information handling procedures.
- Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Created and maintained existing supplier accounts for Europe, Middle East & Africa, ensuring all required documentation was obtained.
- Handling security sensitive documents inline with government and company policies.
Administration clerk
Initial Air Services
Manchester Airport, Lancashire
08.2006 - 04.2013
- Day to day administrative duties including, processing invoices, inputting payroll information and supporting operations managers with clerical needs, quotations and minute taking.
- Ordering office supplies ensuring the smooth running of the office.
- Completing consumable orders for the Airport.
- Responded promptly to phone and email inquiries.
- Managed incoming and outgoing mail on, maintaining prompt responses and filing for maximum office efficiency.
- Supported staff with administrative needs for photocopying, scanning and filing.
Education
Level 2 Diploma - Submitted final assignment - Veterinary Nurse Assistant
LearnDirect
Online 08.2023 -
Skills
- Customer Service
- Calm under pressure
- Attention to Detail
- Complaint resolution
- Punctual
- Telephone etiquette
- Organised and reliable
- Security understanding
- Administration
Affiliations
- I have a love for animals that know no bounds, when younger I had 3 horses, although sadly I don't have any at the moment, I do ride a friends horse from time to time. I like to exercise and keep as fit and healthy as possible. Love a good hike at the weekend with my husband.
Timeline
Level 2 Diploma - Submitted final assignment - Veterinary Nurse Assistant
LearnDirect
08.2023 -
Receptionist / Supplier Manager
General Physics UK Ltd
04.2013 - Current
Administration clerk
Initial Air Services
08.2006 - 04.2013
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