Helen Forsyth

• Conducted routine maintenance checks ensuring the property was always up to standard.
• Ensured guest satisfaction by promptly addressing their concerns and queries.
• Handled difficult situations tactfully resolving guest complaints effectively.
• Prepared breakfasts with consideration to dietary restrictions of guests.
• Updated interior décor regularly keeping the property fresh and appealing for guests.
• Maintained cleanliness for a pleasant stay of the guests.
• Utilised software systems effectively to manage reservations and payments.

• Achieved improved supplier performance through rigorous monitoring and evaluation practices.
• Facilitated Client facing meetings and forged strategic partnerships with key stakeholders.
• Analysed sales reports to identify trends and update strategies.
• Required regulatory standards met by diligently enforcing all contract terms and conditions.
• Maintained ownership of company sales pipeline, sourcing and developing new business opportunities to drive sales.
• Awarded Top Strategic Account Manager within UK, achievement of 120% Sales Target

• Implemented quality control measures, ensured adherence to standards.
• Strengthened stakeholder relationships through regular updates and clear communication.
• Steered teams through complex project phases to successful completion and opening of new stores nationwide for leading retailers.
• Delivered high-quality results whilst adhering to strict deadlines and budget constraints.

Various roles in Sales including Telesales Manager, Sales Trainer, Office and HR Manager.