Helen Fairey

• Managed accounts for small family business with annual turnover of £250,000.
• Oversaw invoicing and collection of payments from customers and suppliers.
• Administered cash flow management, reconciliation, VAT and PAYE returns.
• Handled statutory pension payments and liaised with suppliers and customers.
• Directed employee management, addressing sickness, discipline, and contracts.
• Authored and reviewed health and safety as well as environmental policies.

Led team of five Learning Support Officers to deliver induction for 350 recruits.

Implemented training covering essential benefit and data security knowledge.

• Oversaw crucial project phases to ensure timely completion and delivery.
• Boosted overall office productivity by initiating a comprehensive employee training programme.
• Handled sensitive information discreetly ensuring strict confidentiality at all times.
• Created short courses to enhance skills for effective advisory roles.
• Expanded training initiatives by identifying and addressing skill needs.
• Coordinated with Southampton City Council and local agencies under Pre-CAF initiative.

Oversaw scheduling and diary management for advisory team of 4 Administrative Officers.

• Executed all HR responsibilities, including sickness management and performance reviews.
• Ensured adherence to Jobcentre's Quality Assurance Framework by the team.
• Mentored and monitored Advisers, identifying performance gaps and developing improvement plans.
• Managed a team of 8 Executive Officers, consistently meeting business targets and HR requirements.
• Handled caseload of 100 customers, facilitating action plans through weekly work-focused interviews.
• Collaborated with colleges and training providers to enhance customer skill sets.
• Coordinated with external agencies to eliminate barriers to employment, such as housing and substance abuse issues.