Helen Ellis
Codicote,Hertfordshire
Summary
Organised administrative professional with professional appearance and communication skills. Focused on helping office meet demands with impeccably managed files, meetings and schedules; with a focus on administrative expertise and relationship-building skills. Focused on maintaining professional office reputation and supporting smooth workflows with skills in protecting information, managing mail and tracking documents. Consistently exceeds expectations for quality and speed of work.
Overview
15
15
years of professional experience
26
26
years of post-secondary education
Work History
Special Educational Needs (SEND) Administrator
Bishops Hatfield Girls School
Hatfield, Hertfordshire
09.2024 - Current
- Increased efficiency of document retrieval with a well-organised filing system (Google Drive).
- Facilitated internal communications with clear and concise memos and bulletins (internal staff Daily Briefing).
- Organised faculty meetings, leading to improved communication across the department and whole school.
- Fostered a supportive learning environment by liaising with teaching staff and family members in a variety of formats.
- Advocated strongly for pupils during meetings in order to support their development.
- Worked tirelessly to promote an inclusive culture within the school setting, helped to remove preconceptions by offering greater understanding.
- Provided emotional support to parents of children with SEN, offering guidance and reassurance.
- Oversaw transition planning processes for SEN students progressing into further education; sharing of Access Arrangements documents.
- Coordinated Learning Support Advisers, resulting in bespoke /streamlined support for students.
- Collaborated closely with local authorities to access additional funding and resources for SEN provision; created a good working relationship with local area professional team (Delivering Specialist Provision Locally).
- Assisted in developing school policy around special educational needs, ensuring inclusivity at all levels; updating faculties and student records.
- Enhanced school-wide understanding of SEN issues by improving communication within the faculty.
- Monitored pupil progression meticulously, evaluating effectiveness of implemented interventions; regular data analysis.
- Kept student records updated with current information; Inclusion Information + Provision Map.
- Adapted learning environments to provide safe, accessible spaces; offering use of areas as safe spaces.
- Built and maintained positive relationships with students and families, meeting evolving care demands; communicating in a timely manner with parents.
- Offered guidance and advice to parents on educational and social matters relating to SEN students; offering my own experiences as a parent of a SEN child + showing understanding and empathy.
Executive Assistant + Office Manager
Learning to Listen
St Pauls Walden, Hitchin, Hertfordshire
04.2021 - 09.2024
- Took detailed, accurate meeting minutes (daily, collating and promptly distributing to relevant staff for swift action via email or Whatsapp group .
- Drafted correspondence, compiled reports and prepared presentations with keen attention to detail.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices. Upon starting the MD had an inbox with over 5000 messages, these have now be filed in a bespoke system allowing comprehensive inbox management.
- Professionally greeted clients and delivered friendly, knowledgeable assistance; supported visits to the business by carrying out relevant housekeeping.
- Collaborated with MD, directors, shareholders and team leaders regularly to fulfil projects.
- Sourced office supplies in line with procurement guidelines to achieve value for money.
- Relieved Managing Director of secretarial tasks by drafting correspondence and reviewing documents.
- Handled personal and confidential client and HR matters with utmost discretion.
- Provided continuous, efficient planning and administrative support to reduce Managing Director workload.
- Organised personal/professional calendars, supplying timely reminders of upcoming meetings/events.
- Implemented new document management systems, improving data accessibility and security within the firm (created electronic files for staff, students, regsister etc) .
- Coordinated all logistical aspects of corporate events leading to organised, successful functions.
- Handled confidential documents securely maintaining privacy and trustworthiness within the firm.
- Trained junior staff members, boosting overall team productivity in administration tasks.
- Assisted in decision-making processes by conducting comprehensive research.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
- Delivered new hire training alongside mentoring established staff on processes and procedures.
- Created and submitted progress reports to upper management.
- Registered visitors, guests and contractors upon arrival, providing access passes.
- Maintained high standards of accuracy and quality in data entry and record keeping.
- Scheduled meeting spaces and catering for board meetings, client consultations and contract negotiations.
- Monitored and proactively replenished office supply inventory for seamless operations.
- Accurately executed secretarial tasks, maintaining smooth administrative operations.
- Worked to facilitate positive, productive working environments through reliable administrative support.
- Processed invoices and financial data with strong eye for detail.
- Organised filing systems and maintained records and documentation in alignment with company policies and data security protocols.
- Updated office policies to reflect changing business needs and regulations.
- Managed supplier relationships to secure best pricing and service delivery.
Lunchtime supervisor
Codicote Primary School
Codicote, Hertfordshire
02.2017 - 05.2023
- Clearly communicated schedule and activity changes with students and school staff.
- Promoted and supervised playground activities encouraging maximal student interaction.
- Created positive, enjoyable lunchtime experience for all children.
- Assisted Special Educational Needs and Disabilities (SEND) students during mealtimes.
- Supported students at lunchtimes by encouraging healthy nutrition and positive behaviour.
- Reduced anxiety for younger and SEND pupils by employing clear communication and calming strategies.
- Monitored cafeteria areas to reduce hazards and prevent overcrowding.
- Set up and cleaned dining areas to promote food safety.
- Guided student line-up to facilitate smooth lunchroom flow.
- Promoted positive manners by enforcing lunchroom rules and promptly addressing negative student behaviour.
Data analyst
NHS Stevenage Locality
Stevenage, Hertfordshire
07.2016 - 02.2017
- Participated in requirements meetings and data mapping sessions to understand business needs.
- Improved data integrity with rigorous auditing and cleansing.
- Generated weekly reports, detailing findings and advising recommendations for strategic decision making.
- Analysed large datasets, drawing meaningful conclusions and providing actionable recommendations.
- Generated reports from extracted data for analyses.
- Processed confidential data and information following strict guidelines.
- Responded to data-related queries and maintained call and email logs.
- Outlined needs to meet end user requirements.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Created bespoke reports according to requests, presenting clear, informative data insights.
GP surgery receptionist
Bridge Cottage Surgery
Welwyn, Hertfordshire
01.2010 - 07.2016
- Responded calmly and compassionately in emergency situations.
- Scheduled patient appointments using SystemOne booking system.
- Organised and assessed urgency of home visit requests.
- Welcomed patients with kindness to enhance checking in processes.
- Managed digital and manual filing systems of over 10000 patients.
- Maintained timely check-in services, noting patient arrivals for efficient appointment running.
- Operated switchboard to facilitate prompt call handling.
- Updated patient records for continued compliance with policies.
- Set up new patients within target time frames.
- Produced high-volume repeat prescriptions.
- Offered advice on additional services to best meet patient needs.
- Collected and provided patient information to relevant medical professionals.
- Monitored stock and ordered stationery and medical supplies.
- Confirmed patients had proper documentation and sign-in sheets.
- Kept reception and waiting areas neat and clean to make patients feel welcome and comfortable.
- Communicated results to patients following instructions from medical professionals.
- Processed billing and payments using medical software.
- Protected patient rights through continued discretion and confidentiality.
- Completed start and end of day procedures for busy GP practice.
Education
Be The Leader
Santander Open Academy
London 11.2024 - 12.2024
TQUK Level 2 Certificate - Understanding Autism
Scarborough University Technical College
Scarborough 01.2023 - 04.2023
NVQ Level 2 - Beauty Therapy
Aylesbury College
Aylesbury 09.2003 - 06.2004
Bachelor of Arts - Marketing
University of Hertfordshire
Hatfield 09.1998 - 05.2021
A-Levels - Geography, Physics, Biology, General Studies
The Hemel Hempstead School
Hemel Hempstead 09.1996 - 06.1998
Skills
- Business correspondence
- Self-directed
- Fast learning
- Strong interpersonal skills
- Diary management
- Excellent communication skills
- Expense management
- Marketing and promotions
- Clean driving record
- Problem resolution
- Customer friendly
- Database management
- Report analysis
- Anticipation planning
Timeline
Be The Leader
Santander Open Academy
11.2024 - 12.2024
Special Educational Needs (SEND) Administrator
Bishops Hatfield Girls School
09.2024 - Current
TQUK Level 2 Certificate - Understanding Autism
Scarborough University Technical College
01.2023 - 04.2023
Executive Assistant + Office Manager
Learning to Listen
04.2021 - 09.2024
Lunchtime supervisor
Codicote Primary School
02.2017 - 05.2023
Data analyst
NHS Stevenage Locality
07.2016 - 02.2017
GP surgery receptionist
Bridge Cottage Surgery
01.2010 - 07.2016
NVQ Level 2 - Beauty Therapy
Aylesbury College
09.2003 - 06.2004
Bachelor of Arts - Marketing
University of Hertfordshire
09.1998 - 05.2021
A-Levels - Geography, Physics, Biology, General Studies
The Hemel Hempstead School
09.1996 - 06.1998
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