Summary
Overview
Work history
Education
Skills
Accomplishments
Timeline
Generic

Helen Edwards

Newbury,UK

Summary

Accomplished and driven Senior Commercial Manager, with 30 years of experience in Telecoms. Ability to lead and inspire teams to deliver results in a high-performance commercial environment. Extensive experience of drafting and negotiating high value / high profile, complex Agreements within tight deadlines and management of the ongoing end-to-end relationship with strategic Partners. Consistent record of delivering major Sales, Revenue and Cost cutting initiatives, which exceed budgetary targets.

Overview

31
31
years of professional experience
5
5
years of post-secondary education

Work history

Senior Carrier Services Manager

VodafoneThree
Newbury
01.2020 - Current
  • Define and lead the commercial strategy for Interconnect and Roaming, ensuring it evolves to keep abreast of relevant developments within the Market.
  • Accountability for delivering Vodafone UK's Interconnect and Roaming combined P&L of £480m Revenue and Cost, with consistent over performance against targets.
  • End to end ownership of the wholesale relationship with other Communication Providers (CPs). Contract Lifecycle management for all Vodafone UK's Interconnect contracts.
  • Managing and developing Vodafone UK's Carrier Services team to drive high performance and achieve organisational goals.
  • Commercial lead for Interconnect and Roaming regulatory compliance, representing VodafoneThree's interests externally at Industry forums and with Ofcom to influence regulation and policy.

Senior Business Dev Mgr / Business Dev Mgr

Vodafone UK
Newbury
04.2015 - 12.2019
  • Negotiation, qualification and delivery of high value transformational business development deals and M&A activities.
  • Supported the Head of Business Development to identify, qualify and, where appropriate, negotiate and execute commercial agreements that provided strategic value to Vodafone, e.g. first FTTP Agreement with CityFibre in 2017 and Openreach Fibre First Cities Trial.
  • Engagement with UK Board, business units and Vodafone Group to provide advice on value, viable commercial structures, tactics and transition costs for potential opportunities.
  • Establishment and negotiation of key strategic Agreements with external parties which benefited Vodafone e.g., Mobile KYC Product with Jersey Telecom, and Vodafone's WiFi Agreement with Openreach.

Commercial Manager, National Interconnect

Vodafone UK
Newbury
08.2008 - 03.2015
  • Responsibility for the financial and business performance of Vodafone's National Interconnect Wholesale activities, optimising performance and strategic partnerships with CPs to meet budgetary targets.
  • Negotiation of new Agreements, Amendments and the ongoing contract management of high value strategic Interconnect Agreements with major CPs. Resolution of disputes and settlements e.g. the multi-million-pound 08 Ladder litigation settlements.
  • Formation and execution of strategic revenue generation and cost cutting initiatives e.g. Unprofitable Customers initiative and optimisation of Vodafone's MTR (flip-flopping).

Problem Authority

Vodafone UK
Newbury
01.2007 - 08.2008
  • Led cross-functional teams, to resolve high profile, complex service impacting issues to through to successful resolution.
  • Executed Service Improvement Plans to address and mitigate service impacts to Vodafone customers.

MVNO Service Partnership Management

Vodafone UK
Newbury
04.2005 - 12.2006

Service Level Specialist

Vodafone UK
Newbury
03.2003 - 04.2005

Supplier Executive Local Access Networks

Interoute Telecommunications
London
09.2000 - 01.2003

Faults Engineer / Networks Planning Analyst

AT&T Communications (UK) Ltd
London
03.1995 - 09.2000

Education

ITIL Foundation for IT Service Management v2 - Service Management

ITIL
Reading
2005 -

Postgraduate Diploma - Information Management

University of West London
London, England
09.1992 - 06.1994

Bachelor of Arts (BA Hons) - Classical Civilisation

University of Warwick
Coventry
09.1988 - 07.1991

Skills

  • Commercial Management
  • Contract Negotiation & Lifecycle Management
  • Dispute Resolution
  • Financial Impact Analysis
  • P&L Budget Management
  • Regulatory Compliance
  • Stakeholder Management
  • Team Leadership

Accomplishments

  • Turned round Vodafone's failing Transit business to win key Telco accounts, creating a sales pipeline and delivering to date over £325m+ Revenue and £46m+ Margin.
  • Delivery of several multimillion Industry transformational deals in the Interconnect and Business Development fields including high profile Settlement Agreements, new Transit Agreements with major MNOs (O2 and Sky) and FTTP Agreements.
  • Negotiated the first IPX Interconnect Agreement between BT and a major Telco, securing significant preferential terms and savings that Vodafone continues to benefit from today.
  • Development and execution of the VodafoneThree synergies and Integration plan, to deliver benefit within weeks of the merger. The Joint Business Plan target for Interconnect for this FY expected to be exceeded.
  • Vodafone Awards: Pioneer and Global Hero Award for development and execution of the MTR Revenue Strategy (‘flip-flopping'), significantly outperforming budgetary targets. Vodafone Legends Award for work in support of BT MVNO.

Timeline

Senior Carrier Services Manager

VodafoneThree
01.2020 - Current

Senior Business Dev Mgr / Business Dev Mgr

Vodafone UK
04.2015 - 12.2019

Commercial Manager, National Interconnect

Vodafone UK
08.2008 - 03.2015

Problem Authority

Vodafone UK
01.2007 - 08.2008

MVNO Service Partnership Management

Vodafone UK
04.2005 - 12.2006

Service Level Specialist

Vodafone UK
03.2003 - 04.2005

Supplier Executive Local Access Networks

Interoute Telecommunications
09.2000 - 01.2003

Faults Engineer / Networks Planning Analyst

AT&T Communications (UK) Ltd
03.1995 - 09.2000

Postgraduate Diploma - Information Management

University of West London
09.1992 - 06.1994

Bachelor of Arts (BA Hons) - Classical Civilisation

University of Warwick
09.1988 - 07.1991

ITIL Foundation for IT Service Management v2 - Service Management

ITIL
2005 -
Helen Edwards