HELEN DOUGLAS

Assembling and testing hydraulic braking cylinders, also working on view and inspection of parts

Used attention to detail and accuracy in building brakes to produce first-class finish.

Built subassemblies for brake products and moved items down production line.

Consistently arrived at work on time and ready to start immediately.

Working in a Large Veterinary Practice specialising in small animal care.

General care of animals before, during and after any operations or procedures.

Administration of medication prescribed.

Reassuring owners that their pet was in good hands and ensuring that they were well enough to be discharged.

Some lab work e.g. running of bloods and various other samples, in house, or sending away for further investigation if needed

Opening practice early morning and closing at the end of the day.

Worked nights shifts with a small team, when required, for overnight emergency care.

Coordinated with other team members to complete projects within set time limits.

Managed high-volume customer queries .

Collected customer feedback about products from varied platforms and reported to relevant team member.

Maintained working knowledge of company products, services and systems to correctly answer customer queries.

Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Supported canine wellness with regular outdoor walks.

Provided care and comfort to animals who were elderly, ill or in distress and liaising with the veterinary team.

Prepared food for cats, dogs, and small animals in kennels and fed according to their nutritional requirements.

Cleaned and sanitised cages and runs, safely transferring animals between kennels.