Helen Cusick
Poynton, Stockport,Cheshire
Summary
Organised and dependable with 27 years of experience. Successful at managing multiple priorities with positive attitude. Willing to take on greater responsibilities to meet team goals. Level-headed and strong attention to detail. Thrives independently or team setting. Detail-oriented professional with hands-on experience in testing and measuring materials to verify quality. Experienced with over 27 years in pharmaceutical and scientific industry. Experienced in data accuracy and management. Independent problem-solver focused on customer service. Works well under tight deadlines.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
Work history
Software consultant
DataCiph AB
Poynton, Cheshire East
09.2012 - Current
- Delivered first-line support to troubleshoot, diagnose and resolve issues with company software.
- Provided support, education to increase user confidence navigating IT systems.
- Prepared documentation for users and other consultants.
- Installed, tested ad integrated software products.
- Modified current systems to enhance workflows and meet new needs.
- Supported on-time project completion, working within client requirements and budget constraints.
- Tailored solutions to meet specific business requirements by working with available infrastructure and time and budget constraints.
- Offered flexible assistance to resolve major system issues outside of normal working hours.
- Outlined needs to meet end user requirements.
- Assessed processes, procedures and work practices for strengths and weaknesses.
- Monitored system performance using recognised and agreed criteria.
- Developed and implemented system testing plans in support of deployments.
School Laboratory Technician
Stockport Grammar School
Stockport, Cheshire
11.2008 - 09.2012
- Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
- Recorded all data and results accurately and responsibly.
- Cleaned and tested equipment to support stable lab processes.
- Monitored laboratory supplies, reordering stock to meet operational need.
- Inspected laboratory for safety to identify and rectify potential hazards.
- Handled reagents with care and precision.
- Performed routine maintenance on laboratory equipment, preventing malfunctions and downtime.
- Set up and tested laboratory equipment ahead of experiments.
- Prepared reagents and solutions to fulfil experiment requirements.
- Disposed of hazardous materials according to industry regulations.
- Organised and stored all chemicals substances, fluids and compressed gases according to safety instructions.
IT officer
AstraZeneca
Macclesfield, Cheshire East
01.2002 - 06.2007
- Diagnosed and troubleshot software and hardware faults in person and by phone.
- Maintained system security through regular testing and servicing.
- Upgraded hardware and software regularly for optimised systems performance.
- Analysed system and software requirements to meet operational needs.
- Installed new technologies without disrupting workflow.
- Worked in team to provide exceptional first-line IT support to many users.
- Assessed system performance to advise on possible updates and improvements.
- Minimised disruptions by strategically planning and communicating scheduled down-time and management of upgrades and patching.
- Oversaw administration including for job scheduling, user account management and infrastructure replacement.
- Liaised with service users and business managers to meet computing requirements
- Networked at industry seminars to build strategic business relationships.
Laboratory technician
AstraZeneca
Macclesfield, Cheshire East
07.1997 - 12.2001
- Performed testing procedures according to agreed laboratory protocols.
- Maintained clean, organised laboratory workspace to comply with hygiene and safety standards.
- Prepared laboratory specimens and samples for efficient, accurate testing processes.
- Recorded all data and results accurately and responsibly.
- Cleaned and tested equipment to support stable lab processes.
- Performed laboratory testing in controlled conditions for reliable outcomes.
- Monitored laboratory supplies, reordering stock to meet operational need.
- Inspected laboratory for safety to identify and rectify potential hazards.
- Handled reagents with care and precision.
- Performed routine maintenance on laboratory equipment, preventing malfunctions and downtime.
- Tested products and raw materials against Quality Control (QC) standards.
- Prepared reagents and solutions to fulfil experiment requirements.
- Disposed of hazardous materials according to industry regulations.
- Implemented quality control measures to improve validity of findings.
- Operated, maintained and calibrated lab equipment, consistently meeting accuracy and schedule targets.
- Calibrated laboratory tool and equipment for accurate research outcomes.
- Classified and recorded testing specimens accurately for reliable reference.
- Maintained laboratory equipment, limiting experiment disruptions.
- Operated complex scientific equipment with care and precision.
- Analysed chemical and biological specimens with precision for accurate results.
- Validated new testing methods to enhance laboratory capabilities.
- Collaborated with research teams to troubleshoot and address technical issues in experiments.
- Interpreted and compiled laboratory results for data-driven decision-making.
Education
Bachelor of Science - Chemistry
Staffordshire University
Stoke-on-Trent 10.1997 - 06.2002
A-Levels - Chemistry, Biology, Mathematics, General Studies
Poynton High School
Stockport 09.1995 - 06.1997
GCSEs - English Lit & Lang, Mathematics, Combined Science , History, German, Art, Technology/Music
Poynton High School
Stockport 09.1990 - 06.1995
Skills
- Analytical
- Technical analysis
- Best practices and standards
- Data gathering and review
- Compliance monitoring
Affiliations
- Cake baking and decorating
- Yoga
- Walking my dog
References
References available upon request.
Timeline
Software consultant
DataCiph AB
09.2012 - Current
School Laboratory Technician
Stockport Grammar School
11.2008 - 09.2012
IT officer
AstraZeneca
01.2002 - 06.2007
Bachelor of Science - Chemistry
Staffordshire University
10.1997 - 06.2002
Laboratory technician
AstraZeneca
07.1997 - 12.2001
A-Levels - Chemistry, Biology, Mathematics, General Studies
Poynton High School
09.1995 - 06.1997
GCSEs - English Lit & Lang, Mathematics, Combined Science , History, German, Art, Technology/Music
Poynton High School
09.1990 - 06.1995
Similar Profiles
Aishwarya SreedharAishwarya Sreedhar
Software Tester and Developer at Volvo Cars AB|Devport ABSoftware Tester and Developer at Volvo Cars AB|Devport AB
Joakim WiddasJoakim Widdas
AP/AR Accountant at Max Matthiessen AB (Agigo AB)AP/AR Accountant at Max Matthiessen AB (Agigo AB)
Daniel AnderssonDaniel Andersson
Co-founder at PaperTale AB (publ) & PaperTale Technologies ABCo-founder at PaperTale AB (publ) & PaperTale Technologies AB
Kieran WinterKieran Winter
QAanalyst at BupaQAanalyst at Bupa
John PittendrighJohn Pittendrigh
Data Centre Business Manager - Europe at Armstrong Fluid TechnologyData Centre Business Manager - Europe at Armstrong Fluid Technology