Helen Croft
Hailsham
Summary
Dedicated and compassionate professional with extensive experience in personal care assistance and social care. Proficient in assisting with personal hygiene, medication administration, and nutrition management. Skilled in the use of medical software, specialised equipment, and hoist operation. Certified in First Aid with a strong awareness of epilepsy management and disability support. Adept at providing end-of-life support and physical therapy assistance, aiming to enhance the quality of life for individuals requiring comprehensive care.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work history
Care assistant
the well house
Hailsham, East Sussex
01.2021 - 08.2025
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Assisted in daily living activities for enhanced patient comfort.
- Encouraged independence among patients whilst assisting them with tasks.
- Respected privacy and dignity of each resident during provision of care services.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Retail sales associate
mfg goldenCross Bp Garage
Hailsham, East Sussex
11.2016 - 12.2020
- Supported marketing initiatives by setting up promotional displays.
- Collaborated with team members for efficient store operations.
- Established rapport with customers through attentive listening and communication.
- Provided product knowledge to customers for informed purchases.
- Dealt with returns, ensuring customer satisfaction.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Bar staff member
The Red Lion
Nutley, East Sussex
03.2015 - 11.2016
- Handled cash transactions to ensure accurate accounting.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Engaged in upselling techniques, boosting sales revenue.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
Education
NVQ Level 3 - Childcare
West Kent College
Kent 09.1997 - 07.1999
Skills
- Assisting with personal hygiene
- Assisted living procedures familiarity
- Experience with specialised equipment
- Use of medical software
- First Aid
- Personal care assistance
- Nutrition management
- Medication Administration
- Social care
- Activities of Daily Living (ADL) assistance
- Hoist operation
- Disability awareness
- First Aid certification
- Epilepsy management awareness
- Physical therapy assistance
- Physiotherapy assistance
- End-Of-Life support
Timeline
Care assistant
the well house
01.2021 - 08.2025
Retail sales associate
mfg goldenCross Bp Garage
11.2016 - 12.2020
Bar staff member
The Red Lion
03.2015 - 11.2016
NVQ Level 3 - Childcare
West Kent College
09.1997 - 07.1999