Summary
Overview
Work history
Education
Skills
Timeline
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Helen Clarke

Baguley,Manchester

Summary

I am a highly organised and motivated professional who has vast experience in managing Housing Schemes and Office Administration in the Social Sector. I am able to multi-task and remain calm in challenging situations with a clear focus on what needs to be achieved.

I can quickly adapt to changing situations whilst i work in line with policy and procedures.


I have an upto date Full Enhanced DBS, trained in Safeguarding and hold a valid First Aid Certificate.

Overview

30
30
years of professional experience
7
7
years of post-secondary education

Work history

Administrative Officer

St Annes Rc Voluntary Academy
Stockport, Cheshire
01.2018 - 08.2023
  • Welcoming visitors, signing them in under the Safeguarding Procedure
  • Dealing with telephone queries in a professional and courteous manner and referring to appropriate staff member
  • Logging a variety of calls/emails and correspondence on the SIMS system ensuring accurate records
  • Liaising and full admin support to all departments of school
  • Ensuring the smooth running of Student Services helping students through out the school day
  • School Medical Lead - Full responsibility of staff and student First Aid and reporting of incidents
  • Responsibility of students who are unwell and relevant contact of parents/carers as well as liaison with Attendance officer
  • Responsibility and care of Students with Chronic Health Conditions
  • Joint meetings with School Nurse and Head Of Years
  • Produce Vaccination schedules
  • Trained in Safeguarding and Covid19 Procedures
  • Supportive and compliant in all the schools values, policies and procedures

Home Maker

Not Applicable
10.2013 - 12.2017

Housing Officer

Parkway Green Housing Trust
Manchester, Greater Manchester
09.2009 - 10.2013
  • Responsible for day to day Management of Housing Schemes
  • Responsible for Property and Scheme Inspections
  • Scheme Planning whilst working within a set budget
  • Attending external partnership agency meetings
  • Attending regular resident group meetings
  • Support vulnerable tenants alongside external agencies in maintaining and managing their tenancy
  • Liaising with tenants through home and scheme visits, office appointments and telephone calls
  • Organising Community events
  • Customer focused when dealing with internal and external stakeholders

Housing Officer

Guinness Northern Counties
Oldham, Lancs
04.1998 - 09.2009
  • Duties included all the above as well as:
  • Rent Arrears specialist: Following the Rent Arrears Policy and Procedure
  • Notice of Evictions
  • Preparing Court Witness Statements
  • Presenting Eviction cases at Court
  • Attending evictions with Court Bailiffs

Engineer Programmer

Norweb Contracting
Salford, Greater Manchester
12.1993 - 04.1998
  • Scheduling Alarm Installations for engineers across the North West Region
  • Ordering Equipment and stock checks
  • Maintaining records and Invoicing
  • Effectively dealing with customer enquiries via telephone

Education

Art Foundation

Salford City College
Salford
09.1991 - 08.1993

GCSEs -

St Georges Rc High School
Worsley
09.1986 - 05.1991

Skills

  • Efficient in Microsoft Excel, Word, Excel, SIMS and previous Housing Programmes
  • Efficient in verbal and written communication
  • Good decision making skills whilst maintaining sensitivity and professionalism
  • Able to effectively plan and organise
  • Team player and can motivate others
  • Qualified First Aider

Timeline

Administrative Officer

St Annes Rc Voluntary Academy
01.2018 - 08.2023

Home Maker

Not Applicable
10.2013 - 12.2017

Housing Officer

Parkway Green Housing Trust
09.2009 - 10.2013

Housing Officer

Guinness Northern Counties
04.1998 - 09.2009

Engineer Programmer

Norweb Contracting
12.1993 - 04.1998

Art Foundation

Salford City College
09.1991 - 08.1993

GCSEs -

St Georges Rc High School
09.1986 - 05.1991

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Helen Clarke