Summary
Overview
Work history
Education
Skills
References
Timeline
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HELEN CHRISTINA FORSYTH

Sawtry,Cambridgeshire

Summary

Personable and business driven recruitment manager with three and a half years of fast-track success in the recruitment industry. I bring a strategic approach to achieving business goals while maintaining a warm, approachable demeanor that fosters strong relationships with clients, candidates, and colleagues alike. My journey from Account Co-Ordinator to Area Manager in just two years reflects my passion for results and my ability to create positive, high-energy work environments. I am deeply committed to providing a supportive, candidate-friendly experience, ensuring that every individual feels valued throughout the recruitment process. Known for my leadership and coaching skills, I empower my team to thrive and deliver exceptional outcomes, all while building trust and rapport across all levels. I am keen to continuously learn and grow, pushing forward to be the best version of myself.

Overview

10
10
years of professional experience

Work history

SENIOR ACCOUNT MANAGER

Coulter Elite Resourcing
Peterborough
01.2025 - Current
  • Developed account growth strategies to expand revenue opportunities.
  • Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
  • Streamlined recruitment processes for quicker candidate screening.
  • Developed bespoke recruitment strategies to match client requirements.
  • Coordinated interviews and follow-ups, ensuring smooth recruitment process.
  • Maintained compliance with all employment laws during recruitment practices.
  • Carried out day-to-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Forged new business relationships to create new business opportunities.

AREA MANAGER

Orbital Recruitment
Huntingdon, Cambridgeshire
05.2023 - 01.2025
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hardworking employees
  • Approached new tasks and projects with enthusiasm and passion, increasing employee motivation and morale
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution
  • Conducted audits and risk assessments to achieve regulatory compliance
  • Brought in exceptional candidates to boost team productivity and operational efficiency
  • Maintained an accurate recruitment tracking system to document recruitment process effectiveness
  • Developed and facilitated job recruitment fairs
  • Managed job postings across major recruitment platforms
  • Independently managed recruitment, employee motivation and training
  • Introduced our services to new potential businesses, successfully bringing on new clients for temporary and permanent staffing
  • Full screening/ vetting for new business brought on, understanding the clients' needs and requirements, then filling the roles myself
  • Connecting with a lot of new people to get our name out there
  • Successfully brought on a big brand within 4 months of joining the business
  • Monthly/ Quarterly KPI meetings, preparing all the data and presenting/holding the meetings
  • Kept existing clients engaged in business activity, improving retention and revenue levels
  • Harnessed new business opportunities through strategic networking
  • Frequently visit customers to maintain positive and productive relationships
  • Streamlined operations by introducing innovative managerial procedures.

ACCOUNT MANAGER

Staffline
Huntingdon, Cambridgeshire
08.2021 - 04.2023
  • I started with Staffline as an Account co-ordinator in August 2021, I was quickly promoted to 'Service Consultant' in April 2022
  • The account I looked after had always come under the branch network, however this has now been changed to an on-site client, my title was then changed to 'Account Manager'
  • I was informed I was promoted quickly due to my hard work and dedication to our client
  • The site is a two-person job, but with strict time management and trial and error, I found an efficient way to ensure everything is done and still maintain the highest reviews from the client
  • I ran this site by myself, I was on top of everything, and it all ran extremely smoothly
  • Daily staff check ins for attendance/punctuality
  • Liaising with managers/staff
  • Return to work meetings/disciplinary meetings
  • Reports/any information our client or section managers requested (data protection followed)
  • Payroll/ensuring staff are paid correctly every week and on time
  • Recruiting/ advertising/ interviewing/ onsite health and safety training, manual handling training
  • Job fairs/ setting up and representing Staffline to engage with people and help candidates get into the right job
  • Client management/ being on hand to help the client with tasks, nothing too small or too big
  • Worker feedback delivered directly to the client/gathering this information from each staff member and presenting it back to the factory manager using the data from a survey(s)
  • Hiring and terminations
  • On site tours/ all prospective new staff members came to see me on site, I gave them a site tour, showed them what roles were available and conducted meet and greets with management
  • Inductions/right to work checks/profile set ups/ all this must be completed before they can start
  • Holiday requests/ ensuring staff know the correct process, all parties informed, and expectations met
  • Leavers/ ensuring people are paid what they are owed/any holiday pay and sending P45
  • HR/the door to my office some days was very much like a revolving door, I made myself available to assist and support my workforce

TELEHEALTH SPECIALIST/SALES ADVISOR

Coloplast
Peterborough
09.2020 - 06.2021
  • I was helping vulnerable people of all ages to rebuild their lives, I thoroughly enjoyed the role, however, with the covid 19 impact on the health industry and the lack of training available, this led me to explore other opportunities

CUSTOMER EXPERIENCE REPRESENTATIVE

BGL Group
Peterborough
08.2015 - 09.2020
  • Taking inbound calls and calling outbound as and when needed
  • Working within GDPR/FCA guidelines
  • Active listening
  • Handling complaint calls
  • Telephone rapport and vocal etiquette
  • Maintaining excellent customer service
  • Coaching new and existing staff with soft skills and supporting them to achieve BGL values
  • Navigation of Corporate Computing Systems
  • Adapting my personality to suit the customer, understanding personality types to receive the best possible outcome/relationship
  • Took on CII course, obtained a distinction in both modules

Education

Level 3 CII - Insurance, Legal and Regulatory, Senior Financial Customer Service Advisor

Chartered Insurance Institute

NVQ2 - Beverage & Hospitality, Emergency First Aid at Work

GCSE - ICT, English Lit, Psychology, Mathematics, English, Child Dev, Sociology

Sawtry Community College

Skills

  • Account management
  • Active listening
  • Outstanding communication
  • Problem solving
  • Building and maintaining strong relationships
  • Self-management and self-discipline
  • Identifying customers' needs
  • Retention and attrition
  • Maintaining excellent service and exceeding expectations
  • Resilience
  • KPI performance management
  • Operational auditing
  • Acquisitions and expansion
  • Mentoring and coaching
  • Employee training and development strategy

References

References available upon request.

Timeline

SENIOR ACCOUNT MANAGER

Coulter Elite Resourcing
01.2025 - Current

AREA MANAGER

Orbital Recruitment
05.2023 - 01.2025

ACCOUNT MANAGER

Staffline
08.2021 - 04.2023

TELEHEALTH SPECIALIST/SALES ADVISOR

Coloplast
09.2020 - 06.2021

CUSTOMER EXPERIENCE REPRESENTATIVE

BGL Group
08.2015 - 09.2020

NVQ2 - Beverage & Hospitality, Emergency First Aid at Work

GCSE - ICT, English Lit, Psychology, Mathematics, English, Child Dev, Sociology

Sawtry Community College

Level 3 CII - Insurance, Legal and Regulatory, Senior Financial Customer Service Advisor

Chartered Insurance Institute

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HELEN CHRISTINA FORSYTH