Helen Beavis

This was a role which supported the Management team with general administration tasks which included facilitating and documentation meetings, organising folders and assisting with collabarating assessment packs.

This was a full time role I had for 15 years from 2001 which I was employed again on a short term contract, coming to an end due to Leek Campus going and the student records and exam department being restructured.

The role was in the student records team, duties included collecting, recording and monitoring information from enrolment through to course completion, whilst following government guidelines and college procedures.

This role required an attention to detail and accuracy with an ability to work as part of a team.

Employed through a temp agency with the chance of it becoming a permanent role, this was only a 3 month contract. It involved arranging student job placement adverts filing and transferring data to a new system.

Employed through a temp agency in a role that was only for 3 months but ended sooner because there was no work. I helped the maintenance team with logging jobs and general administration work.

In this role I co-ordinated emails, arranging for new starters to have all the equipment, kept logs of purchase orders, staff subscriptions, corporate rates for venues and hotels stays, helped the Human Resources team with logging certificates. This role ended due to lack of work.

In this role I covered a busy receptionist desk at weekends and extra days in the week when needed. Booking in visitors and facilitating the Covid restrictions for staff and visitors. Helping residents and answering the telephone.

The main aim of my role was to process the company drivers evidence for their wages. I also covered the reception desk when needed, answering calls and directing calls to the right person. This ended because the work was not needed.

I was part of a team which took sales orders and queries by telephone. This involved processing orders onto a system, liaising with hauliers, making delivery arrangements for customers. When required I would provide cover for the main reception desk duties included answering the telephone, transferring calls, sorting post and filing.

As part of the sales and customer service team I had a varied job which took on many roles, administrator, receptionist, account manager, sales advisor. This demonstrated my ability to build strong relationships across all stakeholders and customers.

Proactively managed applicable accounts and maintain positive customer relationships to meet targets through effective teamwork.

Ensuring government procedures were followed whilst administering the levy on aggregates.

This was a temporary position at Tarmac Ltd, which led to the permanent position of Customer sales advisor. I dealt with invoice queries to clear a backlog.

Within this telephony sales role I contacted a large amount of people every day to find out if they qualified for the free government boiler scheme, if they qualified then I would process the application and arrange for an appointment. This required maintaining a high standard of customer service and being able to adapt to a variety of situations. Due to government funding being withdrawn the Entitlement agency was abolished.

In this role I was part of the heart for University of Derby, Buxton Campus. It was a position which demanded excellent customer service and communication skills. Specifically when handling situations in person, phone, email and post. I worked as part of a team.

My duties and responsibilities-

Enrolment data inputting

Auditing data to ensure correct funding was obtained

Producing monthly reports for Senior management

Assisted with training sessions for new staff

Supported enrolment events