Cultivated a strong interest in the transport sector, evolving from a driver to a management role with significant responsibilities. Fostered communication with stakeholders at all levels, leveraging customer service experience as a coach driver and office support. Provided training to seasoned drivers, developing a respectful approach that acknowledges their extensive experience. Embraced opportunities to work with diverse backgrounds, learning new languages and customs to enhance interpersonal relationships. Pursued ongoing professional growth through transportation management refresher courses every two years and participation in conferences with regulatory bodies. Engaged with professional networks as a member of RHA and an associate member of the Society of Engineering.