Helen Banner

To manage the day to day administration of the Service and being the first point of contact.

To supervise and line manage administrative staff, catering staff and activities staff.

To assist the Service Manager with the formulation of the annual budget, monitoring it on a monthly basis.

To produce reports, correspondence, memos, forms and tenders, maintaining appropriate levels of confidentiality.

To liaise with local authorities in regarding to fees, uplifts etc.

To ensure an effective and professional reception service is provided, including handling incoming calls, taking and distributing messages and information.

To ensure incoming enquiries and correspondence are dealt with promptly and accurately and to distribute information as required.

Payroll - to produce staff timesheets, to calculate contract and additional hours and submit to Payroll. To advise of new starters, leavers and change of details. To complete pay and other relevant employee records for processing by the Payroll teams.

Recruitment of staff. To advertise, interview and onboard candidates ensuring all recruitment checks are undertaking including DBS, right to work status and references.

Training - to ensure all staff training is up to date and recorded on the training matrix. To supervise the induction training for new starters. To monitor probation period.

Produce meeting agendas, taking and circulating minutes as required.

Book drivers and escorts for Residents appointments. Drive if required - MIDAS trained.

To ensure cash expenditure and balances are maintained and reconciled and deal with banking of are processed and logged correctly. Banking of cash / cheques and coded correctly.

To support Service Users with their finances, keep records of individuals cash kept at Service and monthly audits.

To support Service Users with external financial support by directing them to the most appropriate source of information. Assisting with application of benefits.

Produce invoices and credit control.

To maintain the Service office diary.

To purchase equipment, goods and services, liaising with purchasers and suppliers. To assist with the management and maintenance of the building and grounds.

To maintain databases.

To comply with all health and safety policies and procedures, local safeguarding and mental capacity Acts.

To be responsible for all general office filing systems, manual and electronic.

To ensure accurate records are maintained for staff records.

Any other duties as required.

First point of contact for telephone calls and visitors.

Typing of correspondence and accounts.

Greeted customers and offered assistance with selecting merchandise and completing purchases. Provided helpful advice to best meet customer needs.

Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.

Processed returned or exchanged items and provided refunds to customers.

Assisted customers in locating specific items.

Replenished floor stock and processed deliveries promptly.

Various temporary assignments within Hillingdon PCT.

Attending various clinics.

Provided Secretarial support to Manager.

Collated information for reports

Greeted customers promptly and professionally

Screened and directed incoming phone calls and distributed correspondence effectively.

Sourced office supplies.

Welcomed arriving visitors and directed to appropriate meeting rooms.

Managed flight reservations, ground travel and accommodations for department managers and associates.

Various temporary assignments with City of London including Law Society, Powergen etc.

Greeted customers promptly and professionally.

Screened and directed incoming phone calls and distributed correspondence effectively.

Addressed inquiries and responded via email or telephone follow-up.

Welcomed arriving visitors and directed to appropriate meeting rooms.

Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.

Managed flight reservations, ground travel and accommodations for department managers and associates.

• Organised personal and professional calendars.
• Updated executive diaries with daily appointments, set reminders, and added key details.
• Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
• Processed mail and phone enquiries.
• Professionally greeted clients and delivered friendly, knowledgeable assistance.
• Managed events, booked venue and sent invitations to guests, such as Wimbledon, Dinner and Dances, Annual client party.
• Sports and social secretary.
• Purchased office supplies .
• Operated multi-line phone systems, handling high volume of calls daily.
• Documented staff annual leave entitlements.
• Offered continuous assistance with typing reports, photocopying and basic clerical support to help staff maintain smooth workflow.

Promoted welcoming environment while managing receptionist area and fielding requests for information.

Greeting customers promptly.

Operating incoming telephone system.

Providing assistance to Secretary's.