Helen Badley
Mablethorpe,lincolnshire
Summary
Dedicated professional with a strong ethical standards and committed work ethic, specialising in customer relations and upselling expertise. Demonstrates exceptional skills in empathetic communication, client confidentiality, and nurturing attitude, particularly with special needs experience. Proficient in safeguarding procedures, cleaning procedures, meal preparation and assistance, showcasing creativity and innovation. Career goal includes leveraging these competencies to enhance client satisfaction and operational efficiency.
Overview
18
18
years of professional experience
5
5
years of post-secondary education
Work History
Beauty therapist
self employed
Newark on Trent, Nottinghamshire
01.2014 - 06.2024
- Conducted comprehensive skin analysis for tailored treatment plans.
- Adapted beauty treatments to address individual client needs.
- Offered expert skincare advice, resulting in increased product sales.
- Provided exceptional customer service, ensuring repeat client bookings.
- Maintained professional client records for effective treatment tracking.
- Managed appointment scheduling efficiently, minimising wait times for clients.
- Implemented hygienic practices to maintain a clean treatment space.
- Carried out day-to-day tasks with enthusiasm, enhancing salon environments with continued positivity.
- Built and nurtured loyal customer relationships, promoting referrals to increase salon customer bases.
- Maintained knowledge of current treatment procedures and products, providing customers with expert advice.
- Attended training to deliver range of professional treatments offered by salon.
- Upheld exceptional hygiene levels, maintaining spotlessly clean salon environments for optimised customer comfort.
- Upsold products with detailed knowledge and persuasive sales techniques.
- Kept client records regularly updated with detailed information on previous treatments.
Early years and after school club assistant
Farndon St Peters Early Years
Newark on Trent, Nottinghamshire
09.2009 - 06.2016
- Developed strong relationships with parents through open communication and regular updates.
- Assisted with outdoor playtime supervision ensuring safety of all children.
- Managed toilet training routines respectfully encouraging independence.
- Facilitated learning by creating engaging educational resources for children.
- Provided support to children during transition periods, easing anxiety.
- Promoted positive behaviour by establishing clear expectations and routines.
- Assisted in preparing healthy meals for children, promoting good nutrition habits.
- Created a safe, nurturing environment for children to thrive in.
- Observed children closely for any signs of emotional or developmental problems, implementing early intervention strategies when necessary.
- Participated in professional development opportunities to stay current on early childhood education trends.
- Encouraged children's creativity by providing various art and craft materials for their use.
- Supported teacher-led group activities fostering team work amongst children.
- Assisted in the planning and implementation of daily activities, promoting engagement.
- Contributed towards maintaining cleanliness and hygiene within the classroom environment.
- Ensured child safety at all times whilst participating in activities both inside and outside of the school setting.
Bartender
The Rose and Crown
Farndon, Nottinghamshire
02.2006 - 08.2009
- Created an inviting atmosphere through friendly interaction with customers.
- Promoted special events and offers effectively leading to increased footfall on those days.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Developed rapport with regular patrons fostering a loyal customer base.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Resolved customer complaints promptly to maintain good relationships.
Education
NVQ Level 3 - Children and young People's Workforce,Early years and childcare
Cache
Remote 01.2014 - 10.2014
NVQ Level 2 - Children's care, Learning and Development
Cache
Remote 06.2010 - 06.2011
Certificate of Higher Education - Applied biology
Nottingham Trent University
Nottingham 09.1994 - 05.1996
BTEC National Diploma - Biology and Chemistry
People's College, Nottingham
Nottingham 09.1991 - 05.1993
Skills
- Customer relations
- Upselling expertise
- Committed work ethic
- Cleaning procedures
- Creative flair
- Client confidentiality
- Empathetic communication
- Basic computer proficiency
- Strong ethical standards
- Nurturing attitude
- Special needs experience
- Patience and empathy
- Creativity and innovation
- Safeguarding procedures
- Meal preparation and assistance
- Positive attitude
Affiliations
- gardening and garden design
- crossword puzzles
- DIY
- Walking
Timeline
Beauty therapist
self employed
01.2014 - 06.2024
NVQ Level 3 - Children and young People's Workforce,Early years and childcare
Cache
01.2014 - 10.2014
NVQ Level 2 - Children's care, Learning and Development
Cache
06.2010 - 06.2011
Early years and after school club assistant
Farndon St Peters Early Years
09.2009 - 06.2016
Bartender
The Rose and Crown
02.2006 - 08.2009
Certificate of Higher Education - Applied biology
Nottingham Trent University
09.1994 - 05.1996
BTEC National Diploma - Biology and Chemistry
People's College, Nottingham
09.1991 - 05.1993
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