Summary
Organised, people‑focused office manager with growing experience in pre‑construction administration and document control, built on a strong background in fast‑paced support roles. Confident handling ISO 9001 documentation, GDPR requirements, document security, revision control and digital archiving, with hands‑on experience using 4Projects, Asite, Viewpoint, Dalux and SharePoint. Known for keeping operations running smoothly through clear communication, reliable coordination and proactive administrative support.
Strong with data, spreadsheets and database management, recognised for accuracy, confidentiality and staying calm under pressure. I bring a positive, friendly presence to the workplace and genuinely enjoy organising charity events and creating a fun, engaging office atmosphere. Keen to continue developing my technical documentation skills and expand my workflow coordination experience within a supportive, growing team.
1
Language
17
Years of experience
Work history
OFFICE MANAGER
1 Year 6 Months- Established core office processes and systems during the start-up phase of the Birmingham regional office, ensuring a well-organised and compliant operational environment.
- Drafted and implemented internal office policies and procedures to support governance, consistency, and efficient ways of working.
- Managed general office administration, ensuring efficient day-to-day operations and a well-organised workplace.
- Managed incoming calls and emails, providing professional communication with clients, suppliers, and stakeholders.
- Coordinated tender enquiries, managed documentation, and ensured timely responses to support Estimating team.
- Developed tender summaries and organised supporting documents to enhance bid submissions and project planning.
- Built and maintained a supplier database to improve procurement efficiency, vendor oversight, and audit-ready record-keeping.
GENERAL ADMINISTRATOR / DOCUMENT CONTROLLER
9 Months- Managed and organised project documentation using databases such as Dalux, A-Site, Viewpoint & BIM 360.
- Maintained version control of documents, ensuring all updates and revisions were tracked and compliant with company standards.
- Coordinated document distribution to internal teams, contractors, and external stakeholders, facilitating timely communication and collaboration.
- Ensured document compliance with relevant regulatory requirements and internal procedures, including ISO standards.
- Assisted with document audits, generating status reports, and addressing any discrepancies in document records.
- Created and maintained filing systems for efficient document storage and retrieval.
- Supported Pre-Construction Department with general administration and document control, enhancing operational efficiency.
- Supported project teams by preparing and issuing transmittals, RFIs and submittals.
- Created and maintained a comprehensive set of company CVs from design to publication, ensuring brand consistency and professional presentation. of company C Vs from design to publish.
- Assisted the Estimation team with the distribution of electronic enquiries to the supply chain.
- Implemented significant updates to company and project organograms, enhancing clarity in team structures. to and owned company/project organograms.
- Assisted the CAD department by editing DWG title blocks, stacking references on drainage schematics, binding drawings, and correcting block information using AutoCAD software.
- Consulted with colleagues and external clients in a professional, polite, and friendly manner.
- Managed and routed phone calls appropriately and assisted with reception duties.
- Participated in the Charity/Social Committee and planned social events and activities, creating visual media to help raise money for Molly Olly's Wishes.
PET CARE & AQUATICS ADVISOR
10 Years 2 Months- Delivered consistently high-quality customer service, building strong relationships and resolving queries with professionalism.
- Maintained strong product and service knowledge to provide informed guidance and support to customers and colleagues.
- Delivered small-group educational sessions, engaging participants with clear communication and safeguarding awareness.
- Contributed to achieving performance targets through organised, efficient working and attention to detail.
- Trained and supported new team members, fostering a positive and coordinated working environment.
- Managed digital ordering and delivery systems, ensuring operational processes ran smoothly and records were accurately maintained.
CATERING TEAM LEADER
3 Years 8 Months- Led and motivated catering assistants, fostering teamwork and enhancing service quality.
- Coordinated tasks in fast-paced environment, delivering timely service and optimising resource utilisation.
- Managed stock levels and supplies, ensuring availability for seamless operations.
- Oversaw stock levels and supply management.
Education
A LEVEL - English Language
B.A (HONS) - Psychology with Criminology
5 GCSES (A-C) - English, Maths & Science
Skills
Document Control & Compliance
Document control systems
ISO 9001
GDPR awareness
Document security
Version control
Digital archiving
Project documentation
Technical documentation
Compliance knowledge
Administration & Coordination
Database administration
Project management tools
Administrative support
Event coordination
Resource management
Spreadsheet skills
Digital organisation
IT literacy
Accuracy & Organisation
Archiving & retrieval
Attention to detail
Prioritisation
Deadline management
Communication & Support
Correspondence handling
Presentation creation
Recruitment support
Languages
English
Native
Timeline
OFFICE MANAGER
Drayton Beaumont Services
2025.03 - 2026.09
GENERAL ADMINISTRATOR / DOCUMENT CONTROLLER
J S Wright & Co Ltd
2024.05 - 2025.02
PET CARE & AQUATICS ADVISOR
Pets at Home
2014.03 - 2024.05
CATERING TEAM LEADER
PGL Travel Ltd
2010.03 - 2013.11
University of Northampton
B.A (HONS) from Psychology with Criminology
2009.07
Wood Green Academy
A LEVEL from English Language
2005.07
Wood Green Academy
5 GCSES (A-C) from English, Maths & Science
2003.07