Heinrich Schneider Waterberg
Manager
London,London
Summary
Dynamic and client-focused professional transitioning from a successful maritime and hospitality career into technical sales. With almost 10 years of working experience in luxury yachting and hospitality, I have honed valuable client relationship skills, technical acumen, and leadership abilities. Fluent in English and German, I thrive in diverse, high-pressure environments and excel at translating technical knowledge into customer-centric solutions. My goal is to leverage my technical expertise and hospitality background to drive customer satisfaction and sales growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Manager
Waterberg Guest Farm
Otjiwarongo
09.2023 - Current
- Developed strategic plans and streamlined operations through cross-department collaboration and IT solutions, improving efficiency and ensuring alignment with organisational goals. Resolved customer inquiries with precision and professionalism while managing guest reservations, showcasing problem-solving skills and strong customer service skills.
- Optimised workforce efficiency and employee growth by conducting performance reviews, managing schedules, and facilitating regular team meetings. Negotiated favourable vendor contracts, and improved inventory systems to enhance cost-effectiveness. Partnered with sales and marketing teams to elevate branding and guest engagement, driving customer satisfaction, and business.
Deck Supervisor and Watersports Instructor
Super Yachting Industry
06.2016 - 10.2022
- Delivered personalized guest experiences through water sports, event planning, and cultural excursions, consistently earning positive feedback. Managed and maintained vessel equipment, ensuring readiness for activities like scuba diving, wakeboarding, and spearfishing, while prioritizing safety and engagement.
- Supervised deck operations, including maintenance, inventory management, and team training, to uphold high standards. Maintained detailed logs of vessel movements and equipment usage, adhering to maritime regulations and safety protocols. Operated winches, cranes, and lifting devices to ensure efficient and compliant vessel operations.
Dive Instructor
Sodwana Bay Lodge Scuba Centre
Sodwana
08.2015 - 02.2016
- Designed and delivered personalised lessons to meet individual needs, highlighting adaptability and a customer-focused approach. Organized and promoted recreational diving trips, demonstrating coordination skills, and fostering strong customer engagement. Conducted safety checks and simplified complex dive theory, showcasing technical expertise, and effective communication.
- Led guided underwater tours with engaging storytelling, creating memorable experiences, while building strong client relationships through responsive support. Assessed customer needs to provide tailored solutions, ensuring alignment with their goals, and enhancing satisfaction and loyalty.
Hospitality Intern
Hotels
Cape Town
01.2012 - 08.2015
- Assisted in event preparation and service, ensuring high-quality execution and attention to detail. Actively engaged with guests, addressing preferences, and resolving concerns by collaborating with teams, showcasing strong interpersonal and problem-solving skills. Responded promptly to inquiries via phone and email, demonstrating exceptional communication and customer service.
- Welcomed guests and facilitated check-ins, providing personalised recommendations to enhance their experience. Supported marketing planning through collaboration, cultivated supplier relationships to secure quality products and maintained clear communication with team members to ensure smooth operations and timely issue resolution.
Education
Yachtmaster Offshor 200gt - Maritime Studies
Royal Yachting Association
Cape Town07-2018
Diploma - Hospitality Management
International Hotel School
Cape Town12-2015
Skills
- Relationship building
- Communication
- Vendor and supplier management
- Safety procedures
- Negotiation
- Innovation
- Sales
- Business Development
Languages
English
First Language
German
Proficient (C2)
C2
Afrikaans
Advanced (C1)
C1
French
Beginner
A1
Spanish
Beginner
A1
Certification
- SDG Academy: Measuring Sustainable Development (2023) – Gained insights into sustainable development goals, metrics, and frameworks.
- Babson College: The Entrepreneurial Mindset (2023) – Learned strategies for entrepreneurial thinking, innovation, and leadership.
- Babson College: Financial Accounting Made Fun (2023) – Developed a strong understanding of financial accounting concepts and their practical applications.
- Duke University: Impact Measurement & Management for SDGs (2022) – Acquired skills in measuring and managing impact for sustainable development initiatives.
References
Available on request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
In October 2022, I spearheaded the creation of a comprehensive Business Plan and methodology for a Carbon Project on our farm in Namibia, demonstrating my capacity to deeply understand complex and technical topics. Through independent research and innovative thinking, I developed a detailed proposal that resonated with leading global Carbon Project Developers. My efforts secured the interest of internationally recognized organizations, including South Pole and Native.eco. Leveraging my communication and negotiation skills—despite no formal sales training—I cultivated a strong partnership with Native.eco. This collaboration culminated in the signing of a Project Development and Exclusivity Agreement in February 2024, showcasing my ability to translate strategic vision into actionable outcomes and form impactful partnerships in the sustainability sector.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Career advancementFlexible work hoursWork from home optionPersonal development programsCompany CultureStock Options / Equity / Profit SharingQuote
Sell your cleverness and buy bewilderment.
Rumi
Interests
Scuba Diving
Free diving (Apnea)
Football
Hiking
Cooking
Reading
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